1. számú lemondási szolgáltatás United States országban
Tisztelt Hölgyem/Uram!
Ezúton értesítem Önöket arról a döntésemről, hogy megszüntetem a Lensa szolgáltatásra vonatkozó szerződést.
Ez az értesítés határozott, egyértelmű és félreérthetetlen szándékot jelent a szerződés felmondására, a lehető legközelebbi esedékességgel vagy az alkalmazandó szerződéses határidőnek megfelelően hatállyal.
Kérem, hogy tegyék meg a szükséges intézkedéseket a következők érdekében:
– minden számlázás megszüntetése a tényleges felmondás időpontjától;
– írásos megerősítés küldése arról, hogy ezt a kérelmet figyelembe vették;
– és adott esetben a végső elszámolás vagy az egyenleg megerősítésének megküldése.
Ezt a felmondást hitelesített e-levélben küldöm Önöknek. A küldés, az időbélyegzés és a tartalom integritása megállapított, ami bizonyító erejű írásbeli dokumentummá teszi, amely megfelel az elektronikus bizonyítás követelményeinek. Tehát rendelkeznek minden szükséges elemmel ennek a felmondásnak a szabályos feldolgozásához, az írásbeli értesítésre és a szerződési szabadságra vonatkozó alkalmazandó elveknek megfelelően.
A személyes adatok védelmére vonatkozó szabályoknak megfelelően azt is kérem:
– töröljék minden személyes adatomat, amelyek nem szükségesek a jogi vagy számviteli kötelezettségeikhez;
– zárjanak le minden kapcsolódó személyes teret;
– és erősítsék meg az adatok tényleges törlését a magánélet védelme terén alkalmazandó jogoknak megfelelően.
Megőrzöm ennek az értesítésnek a teljes másolatát, valamint a küldési bizonyítékot.
Cancellation Lensa: Easy Method
What is Lensa
Lensa is a mobile and web app produced by Prisma Labs that offers photo editing and AI-generated avatar services through a free app with paid subscription features and in-app purchases. It uses automated image-processing tools and subscription billing handled either through the app stores (Apple/Google) or directly by the company for certain purchases.
The service is commonly used for portrait editing and for “AI avatar” packages; billing and cancellation options depend on how you originally purchased the subscription or product (App Store, Google Play, or direct billing by Prisma Labs).
How to cancel Lensa
- If you subscribed through the Apple App Store: open Settings on your iPhone/iPad → tap your name → Subscriptions → find Lensa and tap Cancel Subscription. For step-by-step guidance see Apple's support page: Cancel subscriptions on your iPhone or iPad.
- If you subscribed through Google Play: open the Google Play Store → Menu → Subscriptions → select Lensa → Cancel subscription. For details see Google Play help: Manage subscriptions on Google Play.
- If you purchased directly from Prisma Labs or cannot cancel via a store: contact Lensa/Prisma Labs support through the app or website and request cancellation. If you need proof of notice, mail a written cancellation request by registered mail (raccomandata A/R) to Prisma Labs, Inc., Suite D2028, 440 N Wolfe Rd, Sunnyvale, CA 94085 (address for billing/support correspondence).
- If charges continue after cancellation, contact your payment provider (credit card issuer or bank) to dispute recurring charges and file a chargeback if appropriate.
What happens when you cancel
When you cancel a Lensa subscription purchased via an app store, your access usually continues until the end of the paid billing period; after that date the subscription will not renew and access to subscriber-only features will end. If you cancel a direct subscription with Prisma Labs, termination and access depend on their billing terms - contact support for your account-specific timeline.
Automatic renewals stop after cancellation but past billing remains paid unless a refund is issued. Your account and any content or images you uploaded may remain accessible under Lensa’s retention and privacy policies; you can request deletion under applicable privacy laws (see “Your consumer rights in Canada”).
Will I get a refund?
Refunds are not guaranteed and follow the platform or company policy. App stores (Apple/Google) typically handle refunds for in-store purchases according to their rules and may grant refunds for accidental purchases, unauthorized charges, or service failures. For direct purchases from Prisma Labs, refunds depend on Prisma Labs’ refund policy and any terms you agreed to at purchase.
Exceptions where refunds are more likely include unauthorized charges, duplicate billing, or demonstrable failure of the service to perform as advertised. If you believe you qualify, contact support promptly, and if necessary send written notice by registered mail to the company address to create formal proof of your request.
Lensa plans and pricing
| Plan | Billing | Price |
|---|---|---|
| Free tier | One-time / Free download | Free |
| Monthly subscription | Auto-renewal monthly | Varies |
| Annual subscription | Auto-renewal yearly | Varies |
| One-time avatar / pack purchases | One-time purchase | Varies |
Your consumer rights in Canada
Canadian consumers are protected by a mix of federal privacy law (PIPEDA, where applicable) and provincial consumer-protection legislation. You have the right to clear disclosure of recurring charges and terms before purchase, the right to access and request correction or deletion of your personal information under privacy law, and the right to challenge unauthorized or misleading charges.
If you have a dispute you cannot resolve with the company, you may contact your provincial consumer protection office, file a complaint with the Office of the Privacy Commissioner of Canada for personal-data issues (https://www.priv.gc.ca), or pursue remedies through small-claims court depending on the amount and the province. You may also request a chargeback through your credit-card issuer for unauthorized or unacknowledged recurring charges.
Customer experiences
User reports about Lensa are mixed: many users find the editing and avatar features useful and the subscription process straightforward, while others report difficulty obtaining refunds, confusion over in-app vs direct billing, and continued charges after attempting cancellation. Experiences vary by how the subscription was purchased (App Store and Google Play issues tend to be resolved through the store; direct-billed customers sometimes need to escalate to company support or send written notice).
Given variability in outcomes, document cancellation and keep receipts/screenshots. If an immediate resolution is needed, contacting your payment provider and filing a dispute can be effective when service-provider responses are delayed.
Documentation checklist
- Proof of purchase (receipt from App Store/Google Play or confirmation email)
- Account details used for subscription (email address, username)
- Date(s) of charge(s) and screenshots of billing history
- Copies of cancellation requests (in-app cancellation confirmation, emails, and registered mail tracking/receipt)
- Any replies from Lensa/Prisma Labs or the app store
Common mistakes
One common mistake is attempting to cancel through the Lensa app when the subscription is billed through Apple or Google - doing so may not stop renewals because the store manages billing. Another error is not checking which account (Apple ID, Google account, or email) was used to subscribe, which can delay locating the subscription.
People also sometimes fail to keep evidence of their cancellation request; without documentation, disputes are harder to resolve. Finally, waiting too long to request a refund after an unwanted charge reduces the likelihood of a favorable outcome.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store cancellation + refund request | Possible via Apple (depends on circumstances) | Low to Medium |
| Google Play cancellation + refund request | Possible via Google Play (depends on circumstances) | Low to Medium |
| Contact Prisma Labs support (in-app/website) | Depends on company policy | Medium |
| Registered mail to Prisma Labs (formal written notice) | No automatic refund - supports dispute and formal notice | Medium |
| Chargeback via bank/credit card | Possible if unauthorized or unresolved | Medium to High |
After cancelling
After you cancel, save confirmation of cancellation and monitor your card statements for any continued charges. If charges persist, escalate first to the platform (Apple/Google) if that is where you purchased, then to Prisma Labs support. If the issue remains unresolved, contact your payment provider to file a dispute or chargeback and consider filing a complaint with your provincial consumer protection office.
Useful official resources: Apple support for subscriptions (Cancel subscriptions on your iPhone or iPad), Google Play help (Manage subscriptions on Google Play), and the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca).
Address
Prisma Labs, Inc.
Suite D2028, 440 N Wolfe Rd
Sunnyvale, CA 94085
United States
For formal cancellation or billing disputes, send a signed written notice by registered mail (raccomandata A/R) to the address above to obtain proof of receipt. Include your account email, dates of charge, and a clear request to cancel and/or refund.