Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Lose It
101 Tremont Street, Floor 9
02108 Boston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lose It service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Lose It: Easy Method
What is Lose It
Lose It! is a calorie‑tracking and weight‑management app that offers free basic features and paid Premium or lifetime plans for expanded functionality. It is operated by FitNow, Inc. and is distributed on mobile app stores (Apple App Store for iOS, Google Play for Android) as well as directly through LoseIt.com.
How to cancel Lose It
- Apple App Store (iOS): Cancel through your Apple ID subscriptions because Apple controls billing and renewals. On an iPhone: go to Settings → [your name] → Subscriptions → select the Lose It! subscription → Cancel Subscription. For more information see Apple Support (Canada).
- Google Play (Android): Cancel through the Google Play Store. Open the Google Play app → Profile → Payments & subscriptions → Subscriptions → select Lose It! → Cancel subscription. Google Play manages renewals and cancellations. See Google Play support.
- Web (direct purchase via Lose It! / FitNow): Sign in at LoseIt.com, go to your account’s Premium Services or billing area and use the cancellation link provided there. Per the Terms, cancellation is controlled through your account, though some users report the link may be missing or inconsistent; see FitNow Terms.
- If on‑screen cancellation fails or the link is missing: contact Lose It! support with purchase details and keep proof of communications. If you need proof of delivery for a written cancellation or dispute letter, send it by registered mail (see the Address section below for the FitNow mailing address).
What happens when you cancel
Cancelling a subscription stops automatic renewal at the end of the current billing period. You typically retain Premium access until the pre‑paid period expires; canceling does not immediately delete your account or data unless you request deletion through account settings or support. For app store purchases, billing and renewal control are handled by Apple or Google rather than Lose It!, so any changes you make in Apple/Google will control future charges.
Lose It!’s Terms state there is no proration or credit for partially used periods once a subscription is canceled; the subscription simply does not renew. Because app stores manage renewals, you must confirm cancellation in the same store where you purchased to prevent future charges.
Will I get a refund?
Lose It!’s official Terms state that fees and charges are non‑refundable and that no refunds or credits are provided for partially used periods; there is no proration after cancellation. However, Lose It! does offer refunds for purchases made on the web and via Google Play within 35 days of purchase. Lifetime purchases are explicitly non‑refundable. Purchases made through Apple must be handled through Apple’s refund process; Lose It! cannot issue refunds for Apple App Store transactions. See the full Terms at FitNow Terms.
Lose It plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Annual Subscription | C$39.99 plus tax | Annual | Full premium access |
| Annual Subscription (discounted) | C$29.99 plus tax | Annual | Full premium access (sale price) |
| Lifetime Account | C$189.99 plus tax | Lifetime | Premium access for lifetime or duration of app |
| Premium (non‑lifetime) | C$149.99 plus tax | One‑time purchase | Continued premium access |
Your consumer rights in Canada
Under Canadian consumer protection law, statutory refund rights for digital subscriptions are limited once digital content or services have been delivered; a 14‑day “cooling‑off” period may not apply after access has been granted. Lose It!’s voluntary 35‑day refund window for web and Google Play purchases is therefore more generous than standard statutory protections. Apple App Store purchases are subject to Apple’s own refund rules and timelines. Because Lose It! disclaims refunds for partially used periods and makes lifetime purchases non‑refundable, Canadian consumers should act promptly if pursuing a refund within the stated 35‑day timeframe or follow Apple’s refund process for App Store purchases.
Customer experiences
Some users praise Lose It! for helping with weight loss and prefer its tracking features to alternatives, particularly long‑time or lifetime subscribers. At the same time, many complaints focus on billing and cancellation difficulties: users report broken or missing cancellation links on the Lose It! website, unexpected charges after trials, slow or non‑responsive customer support, and challenges obtaining refunds. Others criticize changes to features, intrusive ads, or perceived reductions in functionality. Reviews are mixed; positive experiences about the app’s weight‑loss help coexist with recurring negative billing and support reports.
Documentation checklist
- Proof of purchase (receipt, confirmation email, or App Store/Google Play purchase record)
- Method of purchase (Apple App Store, Google Play, or LoseIt.com) and the account used
- Subscription start date, trial dates and charge dates
- Screenshots showing subscription status, billing, or any missing/broken cancellation links
- Copies of emails/messages to/from Lose It! support and any ticket numbers
- Bank or card transaction records showing charges
- If sending written cancellation or dispute, a copy of the registered mail receipt
Common mistakes
Users commonly try to cancel inside the app without realizing the purchase was made through Apple or Google; because app stores control billing, canceling in the app does not always stop a store‑managed subscription. Another frequent error is assuming cancellation automatically entitles the user to a refund - Lose It! terms disallow prorated refunds for partially used periods and lifetime purchases are non‑refundable. Not saving receipts, screenshots, or correspondence makes disputes harder to resolve, and waiting beyond the 35‑day refund window for web/Google Play purchases can forfeit a refund option.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds handled by Apple (subject to Apple’s policies) | Moderate - cancel via Apple ID settings; refunds via Apple support |
| Google Play (Android) | Refunds possible (Lose It! offers refunds within 35 days for Google Play purchases) | Low - Moderate - cancel via Google Play subscriptions; contact Lose It! support for web/merchant refund requests if needed |
| Web (LoseIt.com / FitNow) | Refunds possible within 35 days (per Lose It! Terms); lifetime non‑refundable | Moderate - cancel via account Premium Services; users report the cancellation link may be missing or inconsistent |
After cancelling
After you cancel, confirm the cancellation in the store or account where you purchased and keep records (confirmation screens, emails, and the documentation checklist items). If you purchased through Apple, request refunds and support via Apple Support: Apple Support (Canada). For Google Play purchases, use Google Play help for cancellations and refunds: Google Play support. For web purchases or to review Lose It! billing terms, see the FitNow Terms: FitNow Terms. If you have unresolved billing disputes after following these steps, maintain documentation and consider filing complaints with consumer protection agencies or your payment provider.
Address
FitNow, Inc., 101 Tremont Street, Floor 9, Boston, Massachusetts 02108, United States.