Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Lucid
Suite 2300, Bentall 5, 550 Burrard Street
V6C 2B5 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lucid service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Lucid: Easy Method
What is Lucid
Overview
Lucid can refer to different services: Lucid (the software/service sold via Paddle) offers subscription-based digital products, and Lucid Motors is an automaker that handles reservations, purchases and customer care in Canada. This guide focuses on cancellation and refund processes relevant to Canadian customers for Lucid services and reservations.
The instructions below summarize how to cancel, what to expect after cancelling, refund rules, consumer-rights context in Canada, common customer experiences, and practical next steps including contact details.
How to cancel Lucid
- Cancel online (recommended): Log into your Lucid account, go to Subscription or Billing settings and choose Cancel. Cancellation generally takes effect at the end of your current billing period. For Lucid software refund info see the 14‑day policy at getlucid.page.
- Use Paddle portal (if applicable): Lucid uses Paddle to process subscriptions. You can follow the customer-portal link in your Paddle receipt to manage or cancel your subscription; cancellation there also takes effect at the end of the billed period. See Lucid / Paddle terms at lucidmodules.com.
- Phone (reservations / customer care): Call Customer Care (toll-free Canada) at 1‑888‑995‑8243. When you call, request confirmation (reference number or email) of the cancellation.
- E‑mail: Send a cancellation request to customercare@lucidmotors.com including your account email, order or reservation number, and the date you want the cancellation to take effect.
- Postal mail (formal written request): Mail a signed cancellation letter to Lucid Motors Canada ULC, Suite 2300, Bentall 5, 550 Burrard Street, Vancouver BC, V6C 2B5, Canada. Keep proof of posting and a copy for your records.
- Community/support notes: Support documentation and community posts indicate suspensions aren’t available - cancellation is the available option and monthly plans end at the close of the paid term. See community notes at community.lucid.co.
What happens when you cancel
When you cancel a Lucid subscription it typically remains active until the end of the current paid billing period; you will retain access until that date. Cancellation does not usually produce immediate account deletion - your account and associated data are retained per Lucid’s data and account policies unless you request deletion separately.
For vehicle reservations or purchases, cancellation outcomes depend on the terms of the reservation or purchase agreement (including deposit/refund rules). Always request written confirmation of the cancellation and any next steps for deposit refunds or account closure.
Will I get a refund?
Lucid offers a 14‑day full money‑back guarantee for first‑time subscribers (monthly or annual), no questions asked. If you cancel within that 14‑day window you should be eligible for a full refund - see the provider refund page at getlucid.page.
After the 14‑day window, refunds for partial billing periods are generally not provided. Exceptional situations (extended outages, technical issues, duplicate charges) may be considered on a case‑by‑case basis; you will need to contact support and provide documentation. Because payments are processed through Paddle, refunds can take several business days to appear on your statement (commonly 5 - 10 business days).
Lucid plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Lucid Air Pure (2024) | C$101,800 | Purchase (base) | Includes destination, documentation fee, and federal air conditioning tax |
| Lucid Air Touring (2024) | C$118,300 | Purchase (base) | Includes destination, documentation fee, and federal air conditioning tax |
| Lucid Gravity Touring (2025/2026) | C$113,500 | Purchase (base) | Includes destination, documentation fee, and federal air conditioning tax |
| Lucid Gravity Grand Touring (2025/2026) | C$134,500 | Purchase (base) | Includes destination, documentation fee, and federal air conditioning tax |
Your consumer rights in Canada
Canadian consumers’ statutory cancellation rights vary by province. Quebec provides a statutory cooling‑off period for certain contracts, but that generally applies to higher‑value, in‑person contracts and may not extend to digital subscription services. Outside Quebec, digital subscriptions rarely have statutory cancellation rights - your primary source of refund protection will usually be the provider’s stated policy (for Lucid, the 14‑day guarantee).
Because Lucid uses a third‑party processor (Paddle), refunds and currency conversions can affect timing and the final refunded amount. Expect refunds to take several business days to clear on bank or card statements, and check any currency conversion fees with your bank.
Customer experiences
Public reviews are mixed. Some customers praise Lucid for professional service and responsive account executives. However, recurring negative reports include unexpected or misleading billing (for example, unexpected annual charges), difficulty cancelling in some cases, and slow or unhelpful customer service when users request refunds or plan changes.
If you encounter a problem, collect documentation (screenshots, receipts, timestamps) and escalate through the available channels: account cancellation pages, Paddle receipt portal, Lucid customer care (phone/email), and (if unresolved) consumer protection agencies in your province.
Documentation checklist
- Account email and username; order, subscription or reservation number (Paddle receipt if subscription).
- Payment proof (receipt, last 4 digits of card, date of charge) and any Paddle transaction link from your receipt.
- Screenshots or copies of cancellation attempts, confirmation screens, or error messages.
- All correspondence with Lucid (emails, chat transcripts) and dates/times of phone calls including agent names if available.
- For vehicle reservations, reservation agreement, deposit receipt and terms of the reservation.
Common mistakes
Common errors include cancelling too late (after an automatic renewal has already processed), not saving or requesting written confirmation of the cancellation, relying only on an oral phone confirmation without follow‑up email, and failing to use the Paddle customer portal or account subscription page where the cancellation should be recorded. Another frequent issue is assuming a suspension option exists - community notes indicate suspension is not offered, so cancelling is the available action.
Also be careful when emailing: send from the account email tied to the subscription or reservation and include clear identifying information so support can find your record quickly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account / Subscription settings | Refund possible if within 14‑day guarantee; cancellation takes effect end of billing period | Easy |
| Paddle customer portal (receipt link) | Same as online; processed via Paddle - refund timing depends on processor | Easy - Medium |
| Phone (Customer Care) | Refunds must follow policy; phone can expedite but always request written confirmation | Medium |
| Email (customercare@lucidmotors.com) | Refunds handled per policy; email provides a written trail | Medium |
| Postal mail (signed letter) | Acceptable for formal requests (reservations); refund per the applicable terms | Hard (slow) |
After cancelling
After you cancel, keep copies of the cancellation confirmation and any refund communications. If you expected a refund, monitor your statement for 5 - 10 business days and follow up with Paddle or your card issuer if it does not appear. If you experience unexpected charges after cancellation, gather documentation and contact Lucid support immediately; if unresolved, consider contacting your card issuer to dispute the charge and your provincial consumer protection office.
Useful links: Lucid refund information at getlucid.page, community billing discussion at community.lucid.co, and Lucid/Paddle terms at lucidmodules.com.
Address
Lucid Motors Canada ULC
Suite 2300, Bentall 5, 550 Burrard Street
Vancouver BC, V6C 2B5, Canada
Customer Care (Canada toll‑free): 1‑888‑995‑8243
Email: customercare@lucidmotors.com