Cancellation service N°1 in Belarus
Contract number:
To the attention of:
Cancellation Department – Lumos Vpn
PR. NEZAVISIMOSTI, D. 39/2
220005 Minsk
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lumos Vpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Lumos Vpn: Easy Method
What is Lumos Vpn
Lumos Vpn (also shown in some app stores as Onion VPN or similar) is a consumer VPN service that routes device traffic through remote servers to provide privacy, security, and access to geo-restricted content. The app is distributed through the Apple App Store, Google Play Store and via direct subscriptions on the vendor website.
How to cancel Lumos Vpn
- App Store (iOS): Open Settings on your iPhone/iPad → tap your name → Subscriptions → find the Lumos/Onion VPN subscription → tap Cancel Subscription. Cancel at least 24 hours before a free trial ends to avoid charges; cancellation of active paid subscriptions stops auto‑renewal and takes effect at the end of the billing period.
- Google Play Store (Android): Open the Google Play Store app → Menu → Subscriptions → select the Lumos/Onion VPN subscription → Cancel subscription. If you started a free trial via Google, cancel at least 24 hours before the trial ends; paid subscriptions remain active until the end of the paid period after cancellation.
- Web (direct subscription): Sign in to your account on the Lumos website (e.g., vpnlumos.com or the site you used to subscribe), go to account/subscription settings and choose Cancel. Cancellation through the website generally stops auto‑renewal and remains active until the end of the current billing period.
- Registered postal cancellation (formal request): If required by the EULA or you prefer a paper notice, send a registered letter (raccomandata A/R or equivalent) to the company’s postal address (see Address section). Include your account email, subscription details, request to cancel, and keep the postal receipt as proof of delivery.
What happens when you cancel
When you cancel a Lumos subscription the provider typically disables auto‑renewal; you retain access to the VPN service until the end of the current paid billing period. For free trials, cancelling in time prevents the trial from converting to a paid subscription. Lumos’ stated policy is that cancellation does not trigger an immediate refund and account data or usage logs are governed by the service’s privacy policy and EULA.
Will I get a refund?
Lumos’ stated policy is that paid subscriptions are non‑refundable; there is no automatic statutory 14‑day cooling‑off refund for these purchases in the EULA for most users. Platform purchases (Apple/Google) are handled by those platforms’ refund systems and any refund outside Lumos’ policy is discretionary or subject to the store’s review. If you believe you were charged unfairly (for example, after timely cancellation of a free trial), use the App Store or Google Play dispute/refund process or your card issuer’s chargeback process - refunds are not guaranteed by Lumos.
Lumos Vpn plans and pricing
| Plan | Price | Period |
|---|---|---|
| Basic (web) | US$7.00 or US$49.00/year | Monthly / Annual (USD) |
| Family (web) | US$15.00 or US$79.00/year | Monthly / Annual (USD) |
| Premium (web) | US$24.00 or US$99.00/year | Monthly / Annual (USD) |
| Infinite (web) | US$14.00 or US$149.00/year | Monthly / Annual (USD) |
| Onion VPN Weekly (App Store Canada) | C$9.99 | Weekly |
| Weekly Premium (App Store Canada) | C$6.99 | Weekly |
| Weekly Premium Plus (App Store Canada) | C$12.99 | Weekly |
| 1 Month (Smart Choice) (App Store Canada) | C$10.99 | Monthly |
| Onion VPN Monthly (App Store Canada) | C$13.49 | Monthly |
| Onion VPN Monthly (higher tier) (App Store Canada) | C$26.49 | Monthly |
| Onion VPN Annual (App Store Canada) | C$60.99 | Annual |
Your consumer rights in Canada
Canadian consumer protection does not automatically override app or digital subscription terms; Lumos’ EULA and the app store rules primarily govern refunds and cancellations. If you are charged in error or after a timely cancellation, you can seek redress through the App Store or Google Play refund/dispute channels, or through your credit card issuer’s chargeback procedure. These routes may succeed where the vendor’s policy refuses a refund, but outcomes vary and are not guaranteed.
Customer experiences
Users report a mix of positive and negative experiences. Positive notes include an easy‑to‑use interface and generally fast, secure connections for accessing geo‑restricted content, and some responsive developer replies in store reviews. Negative reports are common around unexpected charges during or after free trials, difficulty completing cancellations, recurring charges after apparent unsubscription, uneven performance (speed and stability), concerns about tracking despite “no‑logs” claims, and low trust scores reported by some security scanners and scam‑detector sites.
Documentation checklist
- Account email/username and subscription receipt or order confirmation
- Date of purchase, billing period and payment method (App Store, Google Play, or direct)
- Screenshots showing active subscription, cancellation screens, or trial expiration
- Bank or card statement entries showing the charge(s)
- If using postal cancellation: copy of the registered letter and postal proof of delivery
Common mistakes
Common mistakes include uninstalling the app but failing to cancel the underlying subscription via the App Store, Google Play, or the vendor’s website - uninstalling does not stop auto‑renewal. Another frequent error is missing the 24‑hour deadline for cancelling free trials and expecting an automatic refund after the trial converts. Users also sometimes contact the wrong support channel (for example emailing the developer when the purchase was processed by Apple/Google) or fail to keep proof of cancellation and receipts when disputing charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Generally no (Apple review/discretionary refunds) | Medium - cancel in Subscriptions; Apple handles refunds |
| Google Play (Android) | Generally no (Google review/discretionary refunds) | Medium - cancel in Play Store; Google handles refunds |
| Web (direct subscription) | Generally no (vendor policy: non‑refundable) | Easy - cancel from account settings; proof may be needed for disputes |
| Registered postal request | Generally no (cancellation only; refund discretionary) | High - slower, formal, requires precise documentation and postal proof |
After cancelling
Keep confirmation that the subscription was cancelled and retain receipts until the end of the billing period. If you were charged wrongly after cancellation, first use the App Store or Google Play refund request pages and include your documentation. Apple guidance: Manage subscriptions on Apple. Google guidance: Manage subscriptions on Google Play. For direct subscription support or the vendor’s EULA/terms, check the Lumos site: vpnlumos.com (or the specific terms/eula page). If those channels do not resolve a wrongful charge, consider contacting your card issuer about a chargeback and keep all correspondence and proof of cancellation.
Address
LUMOS LLC, PR. NEZAVISIMOSTI, D. 39/2, 220005 Minsk, Belarus