Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Maple
7730 Kipling Avenue, unit 1207
L4L 1Y9 Woodbridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Maple service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Maple: Easy Method
What is Maple
Maple is a Canadian telemedicine service that connects patients with primary care providers and specialists for on‑demand or scheduled virtual consultations, prescriptions, lab requisitions and referrals. It offers both pay‑per‑visit consultations and monthly/annual membership plans that provide varying levels of access and credits toward specialist care.
How to cancel Maple
Cancellations and auto‑renewal changes are managed through your Maple account. Maple’s stated process requires you to cancel memberships and appointments online in account settings; there is no separate official postal cancellation address, and annual auto‑renew must be disabled in the app. If you need help, contact Maple support through the app or helpdesk.
- Sign in to your Maple account (web or app) and open Settings or Membership/Subscription.
- For memberships: disable auto‑renew or select Cancel Membership; confirm the cancellation when prompted.
- For scheduled appointments: open Bookings/Appointments and cancel the specific appointment (follow the prompts to confirm cancellation).
- If you want a refund or have an issue, open a support request in the app or use the helpdesk contact form and include booking receipts and screenshots.
What happens when you cancel
When you cancel a membership, access typically remains active through the end of the paid period; disabling auto‑renew prevents future charges. For scheduled appointments, canceling removes the booking and may trigger refund rules based on timing. If a provider cancels an appointment, Maple issues a full refund. Account data and medical records are retained and managed according to Maple’s privacy and record‑keeping policies; if you need copies or have specific retention questions, request them via support.
Will I get a refund?
Refund eligibility depends on the product and timing. For scheduled appointments, Maple’s policy is: a full (100%) refund if you cancel at least 48 hours before the appointment; a 50% refund if you cancel 24 - 48 hours before; no refund if you cancel within 24 hours or if you book and cancel on the same day. There is also no refund for failure to attend within 10 minutes of the scheduled start time. If the provider cancels the appointment, a full refund is issued.
OHIP psychiatry appointments follow a specific fee schedule: no fee if cancelling ≥48 hours before; for initial psychiatry appointments, a $180 fee applies for same‑day or <48‑hour cancellations; for follow‑up psychiatry appointments, a $50 fee applies for cancellations <48 hours.
Membership refunds: unused memberships are eligible for a full refund if canceled within the first 30 days and not used; if the membership has been used within that 30‑day window it is non‑refundable. Monthly membership renewals are refundable only within 72 hours after the renewal charge; after that window they are non‑refundable. Annual plans subscribed before 24 July 2023 allow auto‑renewal to be turned off at any time, but expired past memberships are not refunded. Pay‑per‑visit consultations are not charged if the provider declines to match before consultation; once matched, the fee covers provider time and is generally non‑refundable. In cases of major technical issues during a consultation, Maple may consider a full or partial refund after review.
Maple plans and pricing
| Plan | Price | Period | Features |
| Pay‑per‑visit (general practitioner) | C$210 per visit (starting price) | One‑time | On‑demand GP consultation (6 a.m. - 11 p.m.), includes advice, prescriptions, lab requisitions, referrals |
| Pay‑per‑visit (specialist) | C$160 per consultation (starting price) | One‑time | Specialist appointment (e.g. mental health, dermatology); price varies by specialty |
| Membership (family/general) | C$85.00 per month | Monthly | 24/7 access to primary care for you and your family; includes C$80/month credit toward specialist visits |
| Membership (general practitioner only) | C$85 per month (some sources list ~C$79.99) | Monthly | Unlimited GP/NP visits included |
| Membership (older references) | C$79.99 per month | Monthly | Access to primary care, $80 credit toward specialist visits, covers family |
Your consumer rights in Canada
Under Canadian consumer protection principles for digital services, companies must disclose clear cancellation and refund policies up front. Maple publishes detailed terms at booking and during membership signup to meet this requirement. Consumers in Canada have the right to cancel subscriptions and stop auto‑renewal; Maple allows this via account settings and keeps benefits active for the paid period. Refund windows such as a 30‑day membership review or a 72‑hour renewal refund window are consistent with common subscription‑service standards. For refunds tied to technical failures, Canadian practice supports reasonable remediation when a service is not delivered as promised.
For Maple’s own guidance on cancelling memberships and refunds, see the helpdesk pages: Cancelling your Maple membership and Maple refunds.
Customer experiences
Many users report fast, efficient service and that they received prescriptions or care within minutes, especially during holidays or when in‑person clinics were unavailable; reviewers praise convenience, professionalism and compassionate providers. See user reviews on Trustpilot for examples: Maple reviews (Trustpilot).
Conversely, some users have reported technical issues (for example, difficulties accepting prescriptions without navigating back to the main menu) and occasional long wait times before connecting with a provider. These mixed experiences underline the importance of documenting issues promptly and contacting support if a consultation did not meet expectations.
Documentation checklist
- Account email and user ID
- Booking confirmation (appointment date/time and booking ID)
- Membership or receipt showing charge/date
- Screenshots or recordings of technical issues or error messages
- Any provider cancellation messages or support ticket numbers
Common mistakes
Common errors include assuming cancellation by email or postal mail will stop auto‑renewal (Maple requires in‑account cancellation), missing the refund window by cancelling within 24 hours when a 48‑hour window was required, and failing to disable auto‑renew before the 72‑hour renewal refund window closes. Other mistakes are not saving booking IDs or receipts and not submitting screenshots when requesting compensation for technical failures - these make refund reviews slower or less likely to succeed.
Comparative recap
| Method | Refund | Difficulty |
| Online via account settings (cancel membership or appointment) | Full refund if ≥48h for appointments; 50% for 24 - 48h; membership refunds per 30‑day/72‑hour rules | Easy |
| Contact Maple support/helpdesk (in‑app or helpdesk form) | Possible full/partial refund for technical issues or special circumstances; review required | Moderate (response time varies) |
| Provider cancellation (doctor cancels) | Full refund (issued by Maple) | Easy (handled automatically) |
| Postal mail request | Not recommended; no official postal cancellation process - refunds unlikely or delayed | Hard |
After cancelling
After you cancel, confirm that auto‑renewal is disabled in your account and keep screenshots or confirmation emails. Check your bank or card statement for any refunds and allow time for processing. If a refund is missing or you experienced technical problems during a consultation, open a support ticket in the app and attach receipts and screenshots. For Maple’s official steps and refund policy details, consult: Cancelling your Maple membership and Maple refunds.
Address
Maple Future Inc., 7730 Kipling Avenue, unit 1207, Woodbridge, Ontario L4L 1Y9, Canada