Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Metronet
specific
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Metronet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Metronet: Easy Method
What is Metronet
Metronet is an internet and phone service provider that offers symmetrical fiber broadband plans with no data caps and a range of speed tiers. It provides installation and account management services directly to customers in its service areas.
Information in this guide is drawn from Metronet’s publicly available support and terms pages; details such as refunds, cancellation steps, and promotional pricing are taken from those sources and summarized for Canadian customers.
How to cancel Metronet
- Call Metronet support at 1‑877‑407‑3224. Metronet requires speaking with the account holder by phone before processing a cancellation; the phone call is the primary documented cancellation channel (Metronet cancellation page).
- If you are porting a phone number or switching services, do not cancel your existing service until after Metronet installation is complete; follow the guidance on Metronet’s service-transition page (Should I cancel my existing service?).
- If Metronet’s portal or account page offers a cancellation option, you may begin the process there, but expect the company to confirm by phone. There are no documented methods for cancelling via the App Store or Google Play.
What happens when you cancel
When you cancel service, access to active services (internet and phone) will end according to the effective cancellation date set by Metronet during the confirmation call. Recurring billing will stop after the account is closed, but you remain responsible for any outstanding balances or early termination liabilities that appear on your final invoice.
If you have any equipment provided by Metronet (modems, routers, ONT devices), you may be required to return it in working condition to avoid equipment charges. Keep records of the cancellation confirmation number, the name of the agent you spoke with, and any follow-up instructions about equipment return and final billing.
Will I get a refund?
Metronet’s terms state there are “no refunds for services rendered.” However, if you voluntarily terminate and you have prepaid for services not yet rendered, you may request a refund in the form of credits on your final invoice subject to conditions: the account must be current, equipment must be returned in working condition, and the refund request must be made within 60 days of receiving the final invoice. Refund requests must be made through Metronet customer service at 1‑877‑407‑3224 (see their terms: Metronet terms).
There is no explicit mention in Metronet’s published policy of a statutory 14‑day cooling‑off period. If you believe a provincial consumer protection right applies (for example, any cooling‑off period under your province’s laws), consider contacting provincial consumer protection authorities or raising the matter with Metronet when you call.
Metronet plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 150 Mbps | C$34.95/mo | Monthly (introductory) | Symmetrical speeds, no data caps |
| 500 Mbps | C$44.95/mo | Monthly (introductory) | Symmetrical speeds, no data caps |
| 1 Gbps (1 Gb/1 Gb) | C$49.95/mo (first 12 months) | Monthly (promotional) | Symmetrical speeds, no data caps; price increases afterward |
| 2 Gbps (2 Gb/2 Gb) | C$69.95/mo (first 12 months) | Monthly (promotional) | Symmetrical speeds, no data caps; price increases afterward |
| 5 Gbps | C$109.95/mo | Monthly (introductory) | Symmetrical speeds, no data caps |
Your consumer rights in Canada
Canadian consumer protections vary by province. Metronet’s published policy provides a contractual 60‑day window to request refunds for prepaid, unrendered services under specified conditions, but it does not explicitly reference any federal or provincial cooling‑off periods. If you believe provincial law grants you additional rights (for example, a cancellation or cooling‑off period), contact your provincial consumer protection office for guidance.
If you cannot resolve a billing or service dispute with Metronet, consider filing a complaint with the Commission for Complaints for Telecom‑television Services (CCTS) if your issue falls under telecom complaint jurisdiction, or contact your provincial consumer protection agency for non‑telecom consumer matters.
Customer experiences
Public reviews and customer reports show mixed experiences. Some customers report positive interactions with friendly staff and satisfactory service delivery, while other reports highlight issues such as billing mistakes, difficulty obtaining refunds, service interruptions, or problems with online account functions. Note that some publicly cited reviews relate to different brands in retail or grocery contexts; always verify the relevance of a review to Metronet’s internet/phone services before relying on it.
When assessing reviews, prioritize recent, verified feedback and cross‑check for patterns (e.g., repeated billing issues or repeated praise for installation speed) rather than single posts.
Documentation checklist
- Account number, full account holder name, and contact phone number used on the account
- Cancellation confirmation number and the name of the Metronet agent you spoke with
- Copies (screenshots or PDFs) of recent invoices, proof of payment, and the final invoice
- Return receipt or tracking number for any equipment you ship back to Metronet
- Notes about dates/times of calls, and any written correspondence (emails, portal messages)
Common mistakes
One common mistake is cancelling a previous service before Metronet completes installation when you are porting a phone number or switching services; this can cause service interruption or loss of your phone number. Metronet explicitly advises not to cancel your existing service until after installation is finished.
Another frequent error is assuming app‑store subscriptions (App Store/Google Play) cover or cancel the provider account - Metronet’s documented process requires direct contact and confirmation with Metronet rather than an app‑store cancellation. Finally, customers sometimes fail to return company equipment or miss the 60‑day window to request refunds for prepaid unrendered services; keep documentation and comply with equipment return instructions to avoid charges or forfeited credits.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone call to Metronet (1‑877‑407‑3224) | Possible credits for prepaid unrendered services if conditions met (account current, equipment returned, request within 60 days) | Medium - required to speak with customer to confirm cancellation |
| Online portal / account page | May initiate cancellation; refunds follow same contractual conditions | Medium - portal may require phone confirmation |
| App Store / Google Play | Not supported - no documented method to cancel Metronet service via app stores | Not applicable / Unsupported |
| Registered mail (if a postal address is obtained) | Possible if accepted; refund policies still governed by Metronet terms | High - postal address not publicly documented; slower and may not be accepted as sole method |
After cancelling
After you cancel, retain all confirmation details, the final invoice, and any shipping/tracking numbers for returned equipment. If you expect a credit or refund for prepaid unrendered services, follow up with Metronet customer service within 60 days of receiving your final invoice and provide required proof (returned equipment receipt, account current status).
Useful links: Metronet cancellation support (Metronet cancellation page), Metronet terms (Metronet terms), and the Commission for Complaints for Telecom‑television Services (CCTS) for unresolved telecom complaints.
Address
No specific postal address for sending a written cancellation directly to Metronet was found in the sources used for this guide. If you prefer to send a written cancellation, ask Metronet customer service for the appropriate mailing address during your cancellation call. If you obtain an address and choose to send written notice, use registered mail (Raccomandata A/R) or another tracked method and keep the receipt.