Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mindpal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Mindpal: Easy Method
What is Mindpal
MindPal is a subscription-based digital service that offers brain-training games and AI-powered productivity tools designed to improve cognitive skills, focus, and routine practice. It is available as a web platform and mobile apps (iOS and Android), with premium tiers that unlock additional content, analytics, and AI features.
How to cancel Mindpal
- Web (recommended): Sign in to your MindPal account and go to Account or Subscription settings to cancel; or send a termination notice to support@mindpal.io. Cancellation takes effect at the end of your current billing period.
- App Store (iOS): Manage and cancel the subscription through your Apple ID / App Store subscription settings (MindPal’s terms defer to Apple for in-app purchases).
- Google Play (Android): Manage and cancel the subscription through your Google Play account subscriptions (MindPal defers to Google for in-app purchases).
- Alternative (postal termination notice): If you prefer written proof, send a written termination notice by registered mail to MindPals Inc. (see Address section below). Keep a copy and tracking/receipt as proof.
What happens when you cancel
When you cancel a MindPal subscription, access to premium features continues until the end of your current billing period; your subscription will not renew after that date. Your account and any free/basic features typically remain accessible according to MindPal’s normal account policies. MindPal may retain account data (progress, settings, and any stored content) per its data-retention policies - if you need deletion, contact support to request account removal. For in-app subscriptions through Apple or Google, cancellation is handled by the platform and takes effect according to their billing cycles.
Will I get a refund?
For purchases or renewals made on the web, MindPal offers a 14‑Day Money‑Back Guarantee: you may request a full refund within 14 days of the purchase or renewal by contacting support@mindpal.io. Refunds are processed in approximately 5 - 10 business days. Cancelling a free trial will prevent charges; no refund is required because you are not charged. For purchases made through the App Store or Google Play, refunds are subject to Apple’s or Google’s refund policies and must be requested through those platforms; MindPal defers to platform rules for in‑app purchases.
Mindpal plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| MindPal Pro (iOS Brain‑Training App) | approx. CA$10 - CA$11 | Monthly | Unlimited access to all games + advanced insights |
| MindPal Pro (iOS Brain‑Training App) | approx. CA$55/year | Annual | Unlimited access to all games + advanced insights |
| MindPal Web Platform - Pro (billed yearly) | approx. CA$210 - CA$244/year | Annual | 6,000 AI credits/month, 5 GB storage, 1 Editor seat, advanced AI models |
Your consumer rights in Canada
Under Canadian consumer protection frameworks, there is generally no mandated universal refund window for digital content, although some unsolicited goods/services have short statutory cooling-off periods. MindPal’s explicit 14‑day money‑back guarantee for web purchases provides stronger protection than typical statutory minima in Canada. If you subscribed via Apple or Google, platform-specific rules apply and may provide different refund rights. If you believe your statutory consumer rights have been breached, you can contact provincial consumer protection authorities for guidance.
Customer experiences
Many users praise MindPal for a varied set of brain games, useful daily routines, and measurable cognitive benefits when used consistently - some users recovering from cognitive issues report meaningful improvements. Users of the AI/workflow version (e.g., on G2) commend rapid workflow building, ease of use, and an engaged community.
Common criticisms include intermittent or slow customer support, perceived high cost for premium tiers, repetitive game content over time, and occasional bugs or accessibility issues (e.g., colorblind concerns, streak resets). For the AI product, some users report onboarding friction and occasional unpredictable outputs from agents.
Documentation checklist
- Account email and username; order or invoice number (if available); subscription plan name and billing cycle date.
- Payment proof (receipt, bank or card statement showing the charge), screenshots of subscription status or billing page, and a copy of any cancellation confirmation or correspondence.
- If sending postal notice: a printed termination letter, tracking information, and the registered‑mail receipt; keep copies for your records.
Common mistakes
Users commonly assume cancelling inside the app removes all charges - remember that App Store or Google Play subscriptions must be cancelled through those stores, not solely within the app. Another frequent error is cancelling near the end of a billing period expecting an immediate refund; MindPal’s web refunds apply if requested within 14 days, otherwise cancellation only prevents future renewals. Some users miss saving confirmation emails or postal receipts; without proof it is harder to dispute charges. Finally, expect that account data may remain unless you explicitly request deletion.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (account settings or support@mindpal.io) | 14‑Day Money‑Back Guarantee for web purchases; refunds processed in ~5 - 10 business days if within window. | Low - straightforward via account or email. |
| App Store (iOS) | Subject to Apple’s refund policy; MindPal defers to Apple for in‑app purchases. | Medium - manage via Apple ID / App Store. |
| Google Play (Android) | Subject to Google’s refund policy; MindPal defers to Google for in‑app purchases. | Medium - manage via Google Play account. |
| Postal registered termination (to MindPals Inc.) | Cancellation takes effect end of billing period; any web‑purchase refund requests still subject to 14‑day policy. | Medium - High - requires postal proof and processing time. |
After cancelling
Save your confirmation (email or screenshot) and monitor your bank/card for any unexpected charges. If you requested a web refund, allow 5 - 10 business days for processing and check with your payment provider if it does not appear. For in‑app purchases, follow Apple’s or Google’s refund steps if needed. For questions or disputes, contact support@mindpal.io and include the documentation checklist items. Useful links: MindPal homepage https://mindpal.io, Apple refunds/help https://support.apple.com/en-ca/HT204084, Google Play refunds https://support.google.com/googleplay/answer/2479637.
Address
MindPals Inc., 447 Sutter St ste 405 520, San Francisco, CA 94108, United States. If you send a written termination notice by mail, use registered mail (for example, raccomandata A/R) and keep tracking/receipt as proof.