Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Mootpay
Ware
Hertford
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mootpay service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Mootpay: Simple Process
What is Mootpay
Mootpay is an online payment and subscription service used to process payments for digital services and plans. It offers a web portal and integrates with mobile app stores (Apple App Store and Google Play) for in‑app purchases. Its publicly available refund and cancellation documentation indicates that purchases of service plans are generally treated as irreversible and that refunds are handled only in limited, specified circumstances.
How to cancel Mootpay
- Email the support team: send a clear cancellation request to info@mootpay.com or consumerhelp@mootpay.com. Include your account email, transaction ID, date of payment and a short statement that you want to cancel and, if applicable, request a refund. Attach any receipts or screenshots.
- If you subscribed through the Apple App Store, cancel and request refunds through Apple’s subscription and refund processes (Mootpay cannot cancel or refund iOS in‑app purchases).
- If you subscribed through Google Play, cancel and request refunds through Google Play’s subscription and refund processes (Mootpay cannot cancel or refund Android in‑app purchases).
- If a payment failed or you believe an error occurred, state that explicitly and include any gateway transaction reference; failed payments that are MooPay/payment‑gateway errors may be refunded automatically (see “Will I get a refund?”).
- Keep copies of all correspondence and any confirmation or case numbers you receive from Mootpay or the app store.
What happens when you cancel
Mootpay’s public policy does not describe an automated on‑site cancellation flow; cancellations and disputes are processed through customer support enquiries. If you cancel via email, expect MojtPay to respond and confirm the cancellation. For subscriptions purchased through Apple or Google, stopping future renewals normally requires cancelling the subscription within your App Store or Google Play account - Mootpay’s support cannot directly cancel store‑managed subscriptions. Because the company’s policy treats many purchases as irreversible, you should request written confirmation of cancellation and preserve any support replies.
Will I get a refund?
Refunds depend on how the payment was made and the reason for the refund. For service plans purchased directly via Mootpay’s web portal, the published policy states that payments for service plans are non‑refundable and purchases are irreversible in general. Exceptions: if a transaction fails due to Mootpay or the payment gateway (confirmed error), the paid amount (minus gateway fees and taxes) will typically be refunded automatically within about 3 - 21 working days. If you paid successfully but did not receive the agreed service, you must email customer care and file an enquiry; a refund may be issued at Mootpay’s discretion after review. For purchases made through the Apple App Store or Google Play, refunds and cancellations are governed solely by the respective store’s policies - Mootpay states it cannot cancel or refund in‑app purchases made via those stores.
Mootpay plans and pricing
| Plan | Price (CAD) |
|---|---|
| Service plans / offers | Varies |
Your consumer rights in Canada
Under Canadian consumer protection frameworks, there can be limited cooling‑off rights for certain purchases, but these rights vary by province and by the type of product or service. Mootpay’s publicly posted terms explicitly state that purchases of service plans are irreversible and non‑refundable, and no 14‑day automatic cooling‑off clause appears in their documentation. If you believe a company has charged you incorrectly or provided no service, you can: (1) follow the refund/dispute routes described above, (2) contact your payment provider or bank to request a reversal or chargeback for unauthorized charges, and (3) contact provincial consumer protection authorities for guidance. Keep in mind that refunds for app‑store purchases are handled by Apple or Google, not by Mootpay.
Customer experiences
Public reviews show mixed experiences. Some users report prompt, helpful responses from support and fast refunds when the company investigated a complaint. Other reviewers report difficulty cancelling recurring charges, delayed or no replies, and claims of ongoing unauthorized debits - these reports suggest that outcomes can vary and that escalation (bank dispute or app‑store refund request) has sometimes been necessary. Because of this mix, documentation and timely escalation improve the chances of a satisfactory resolution.
Documentation checklist
- Account email and username, transaction ID, date and amount, receipt or invoice screenshots, payment method details (card last 4 digits), any confirmation or error messages, copies of email correspondence with Mootpay, and bank or card statements showing the charge.
Common mistakes
Common pitfalls include assuming an in‑app purchase can be cancelled via the Mootpay website (App Store and Google Play purchases must be managed through those stores), failing to keep receipts and transaction IDs before contacting support, not cancelling the subscription in the app store (which can allow renewals to continue), and waiting too long to contact both Mootpay and the payment provider if unauthorized charges continue. For example, a user who only emails Mootpay but does not cancel the subscription in Apple or Google may still be billed by the app store until that subscription is stopped there.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Mootpay portal / email) | Generally no for service plans; exceptions for payment errors and discretionary refunds for non‑delivery. | Moderate - requires emailing support and may take time; outcomes vary. |
| App Store (iOS) | Refunds governed by Apple’s policies; Mootpay cannot refund. | Varies - follow Apple’s refund process; often straightforward within Apple’s guidelines. |
| Google Play (Android) | Refunds governed by Google Play’s policies; Mootpay cannot refund. | Varies - follow Google Play’s refund process; timing depends on Google’s assessment. |
After cancelling
After you submit a cancellation request, keep all confirmations and monitor your bank or card for further charges. If you subscribed through Apple or Google, use Apple or Google’s subscription management to stop renewals and request store refunds if needed. If charges continue after confirmed cancellation, contact your card issuer or bank to dispute unauthorized transactions. Helpful links: Apple’s subscription cancellation and refund help (Cancel subscriptions on your iPhone), Google Play support for subscriptions and refunds (Google Play subscriptions), and general Canadian consumer information (Government of Canada - consumer protection).
Address
Ware, Hertford, United Kingdom