Cancellation Mspy: Easy Method

What is Mspy

Mspy is a commercially available monitoring application marketed for parents and employers to monitor mobile devices and computers. It offers features such as location tracking, message and call monitoring, and app activity reporting, with different subscription plans for single devices or family bundles.

The software is delivered as a subscription service and can be purchased directly from mSpy or through app stores (Apple App Store or Google Play), which affects how cancellations and refunds are handled.

How to cancel Mspy

• If you purchased on the mSpy website (web purchase): log into your account dashboard, go to Billing and request cancellation or submit the provider’s cancellation form; the service may continue until the end of the paid billing period or end immediately depending on the option you choose. See mSpy Help Center for account actions: mSpy Help Center - Refunds & Account.
• If you purchased via the Apple App Store (iOS): you must cancel the subscription through your Apple account settings - mSpy cannot cancel App Store‑billed subscriptions. Follow Apple’s subscription cancellation steps in your Apple ID settings or see a step‑by‑step guide: Cancel via Apple (guide).
• If you purchased via Google Play Store (Android): cancel through Google Play > Subscriptions in your Google account - mSpy cannot cancel Play‑billed subscriptions for you. See cancellation instructions: Cancel via Google Play (guide).
• If auto‑renewals persist or support is unresponsive: check and disable auto‑renew in your mSpy or app‑store account settings, contact the store (Apple/Google) for help, and if needed contact your bank to dispute unauthorized charges. See consumer reports about persistent renewals and next steps: User reports and guidance.

What happens when you cancel

When you cancel a subscription purchased directly from mSpy, the service typically remains active until the end of the paid billing period unless you chose immediate termination. Cancelling an App Store or Google Play subscription usually stops future renewals but does not remove data already collected.

Account access, stored monitoring data, and feature access depend on the subscription status: after the paid period ends, you will generally lose access to premium features and reporting. If you need data retention or deletion, contact mSpy support explicitly to request account or data handling instructions.

Will I get a refund?

mSpy’s published position is that subscription fees are non‑refundable unless specifically stated otherwise. There is a stated refund window (commonly cited as 14 days from purchase) where a refund request can be submitted via the Help Center, but refunds within that window are granted at the company’s discretion and subject to their Refund Policy. Submit a refund request form here: Request a refund (mSpy Help Center).

Independent user reports indicate some customers have had refund requests refused or ignored, even within the 14‑day window, often citing specific policy exceptions. If mSpy denies a refund and you believe the charge is improper, you can pursue a chargeback with your bank or a complaint through Canadian consumer protection channels.

Mspy plans and pricing

Official pricing is listed in USD; Canadian customers are effectively charged in USD with conversion to CAD at the card issuer’s rate. App Store in‑app prices may differ and are subject to currency conversion and local taxes. User reports vary; one report listed an annual payment of CAD $244.40 as an example.

Your consumer rights in Canada

Canadian consumers have protections under federal and provincial consumer protection laws, including rights to clear disclosure of terms and fair treatment. However, enforcement and remedies for cross‑border digital services are more limited than for domestic suppliers. mSpy’s own terms emphasize their refund policy, which may restrict statutory remedies.

If you believe you were charged improperly, billed after cancellation, or the software was installed without consent, consider contacting your payment provider to dispute the charge, and you can file complaints with provincial consumer protection offices or privacy authorities. Document all communications and evidence to support any complaint or dispute.

Customer experiences

Online reviews are mixed. Some users report helpful and professional support interactions and successful issue resolution, including occasional refunds or setup assistance. Positive mentions appear on platforms such as Trustpilot and Sitejabber.

However, many negative reports describe billing problems (unexpected renewals, double charges), lack of functionality on certain OS versions, difficulty obtaining refunds, and slow or unhelpful customer service. Several customers state they had to pursue chargebacks or contact their bank when support was unresponsive.

Documentation checklist

• Account email and order ID(s); purchase receipts or invoice screenshots; date(s) of purchase and renewal(s).
• Screenshots of subscription status from mSpy dashboard, Apple/Google subscription pages, and any confirmation emails.
• Copies of all communications with mSpy support (tickets, emails, chat transcripts) and time stamps.
• Bank or card statements showing the charges you want reversed, and device information if relevant (device model, OS version).

Common mistakes

A frequent mistake is attempting to cancel directly through mSpy when the subscription was purchased through Apple or Google; those purchases must be cancelled through the corresponding store account. Another common error is assuming cancellation equals an immediate refund - cancellation usually stops future renewals but does not guarantee a refund.

Customers also sometimes fail to capture confirmation or ticket numbers after requesting cancellation, which makes disputes harder to prove. Waiting too long to request a refund (beyond the stated window) or not checking the billing source (mSpy vs App Store vs Google Play) are other common issues.

Comparative recap

After cancelling

After you cancel, keep copies of confirmation messages, billing screenshots, and any ticket numbers. If you requested a refund, follow up using the mSpy Help Center refund form: Submit a refund request. For account‑level actions and support articles, consult mSpy’s Help Center general pages: mSpy Help Center.

If support is unresponsive and charges continue, contact the payment provider (card issuer) to dispute the charge and consider filing complaints with Canadian consumer protection agencies or privacy authorities if installations occurred without consent. If you need to send written notice by mail, use a tracked or registered service to retain proof of delivery.

Address

mSpy / Corporate contact (postal): 800 W El Camino Real, Mountain View, CA, 94040, United States