Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Murf Ai
341 South Main Street, Suite 500
84111 Salt Lake City
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Murf Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Murf Ai: Easy Method
What is Murf Ai
Murf.ai is a cloud-based AI voice generation platform that converts text into natural-sounding speech and offers tools for editing, pronunciation control, and integration into multimedia projects. It is available as a web service and through mobile in‑app purchases on Apple App Store and Google Play.
The service is subscription- and credit-based depending on channel and plan; web-based plans are listed in USD on Murf’s site, while in-app purchases show localized (CAD) pricing in app stores.
How to cancel Murf Ai
- Web subscription: Sign in to your account, go to Workspace Settings > Subscription > Cancel Plan. Cancellation takes effect at the end of the current billing period and you retain access until then. It’s recommended to cancel at least one day before renewal to avoid unwanted charges. See the official help article: help.murf.ai - Cancelling a Murf subscription.
- Apple App Store / Google Play: Manage and cancel the subscription through your Apple or Google account settings (store rules apply). Apple typically requires cancellation at least 24 hours before the period ends. If your purchase was in-app, the store governs billing and refunds; follow the store’s cancellation flow.
- If you prefer written notice, you can send a registered letter to Murf’s corporate address (see Address section). For refund requests or recent renewals contact Murf support via chat or email: support@murf.ai.
What happens when you cancel
When you cancel a Murf.ai subscription purchased on the web, the cancellation becomes effective at the end of your current billing period; you keep full access until that date. For in‑app subscriptions, cancellation through the store prevents the next renewal but does not always remove access immediately - access rules are determined by the store’s subscription model.
Murf does not state an automatic deletion policy in its published guidance; it’s prudent to export or back up any projects or assets you want to keep before the access period ends and to confirm cancellation via the confirmation message or email.
Will I get a refund?
Murf.ai’s general policy is that payments are non‑refundable. Notable exceptions include short, recent purchases: if a subscription or one‑time pack was purchased within the last 24 hours and your account usage is under 10 minutes of voice‑generation time, Murf may accept a refund request if you contact support at support@murf.ai, as described in their Terms of Service.
If your plan has just renewed, Murf’s Help Center indicates you can contact them via chat or email and they may assist with a cancellation plus refund on a case-by-case basis. Refunds for purchases made through Apple App Store or Google Play follow those stores’ refund policies and applicable law; where store provisions differ they prevail.
Murf’s published materials do not set out a statutory 14‑day right of withdrawal in their own policy documents.
Murf Ai plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| App Store - Small Pack | C$9.99 | One-time | In-app purchase - unspecified voice generation pack |
| App Store - Medium Pack | C$24.99 | One-time | In-app purchase - unspecified voice generation pack |
| App Store - Large Pack | C$39.99 | One-time | In-app purchase - unspecified voice generation pack |
| App Store - Weekly Pro | C$12.99 | Weekly | Pro tier subscription - unspecified features |
| App Store - Monthly Pro | C$34.99 | Monthly | Pro tier subscription - unspecified features |
| App Store - Yearly Pro | C$49.99 | Yearly | Pro tier subscription - unspecified features |
| Web Studio plans (example) | US$29 / US$19 (annual) - Creator; US$99 / US$66 (annual) - Business | Monthly / Annual | Web-based features listed in USD on Murf.ai |
Your consumer rights in Canada
Murf.ai’s published policies do not state a statutory 14‑day right of withdrawal or an automatic refund entitlement for digital subscriptions. In Canada, consumer protection for digital goods and subscription services is governed by provincial statutes and regulations; rights and remedies can vary by province.
If you purchased through the Apple App Store or Google Play, you may also rely on those platforms’ refund mechanisms. For purchases directly from Murf, your practical options are Murf’s stated exceptions and contacting support; for formal legal advice about provincial consumer law, consult a local consumer protection office or legal advisor.
Customer experiences
Many users praise Murf.ai for an intuitive interface, high-quality and natural-sounding voices, and flexible control over pronunciation, tone, and pacing. Reviews on consumer sites often highlight ease of use and professional-sounding output.
On the other hand, some customers have reported unclear cancellation instructions and instances of unexpected charges continuing after they believed they had cancelled. These issues commonly arise when subscriptions are managed through third-party stores or when cancellation steps are not confirmed by the user.
Documentation checklist
- Account email and username
- Order confirmation or invoice number (web or store receipt)
- Purchase date and time and the billing period renewal date
- Payment method details (last 4 digits) and bank/card statement screenshot
- Evidence of usage (voice‑generation minutes) if requesting a short‑term refund (<10 minutes)
- Screenshots of subscription settings showing plan and cancellation attempts, and any support chat or email correspondence
Common mistakes
Failing to cancel before the renewal cutoff is a frequent mistake; because web cancellations take effect at the period end, you must cancel in advance to avoid the next charge. Example: cancelling on the renewal date may be too late to prevent a charge.
Another common error is canceling in the Murf interface when the subscription was purchased through Apple or Google - those subscriptions must be cancelled via the respective store; otherwise billing will continue. Customers also sometimes delete the app or account without exporting projects or keeping receipts, which complicates refund or support requests.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Murf web (Workspace Settings → Subscription → Cancel Plan) | Refunds generally not offered; possible if within 24 hours <10 minutes usage and support agrees | Low |
| Cancel via Apple App Store | Refunds follow Apple’s policy; Apple may grant refunds per its rules | Low to Medium (depends on Apple’s process) |
| Cancel via Google Play | Refunds follow Google Play’s policy; Google may grant refunds per its rules | Low to Medium (depends on Google’s process) |
| Send registered mail to corporate address | Refund unlikely unless covered by Murf exceptions; primarily a formal cancellation notice option | Medium to High (postal delays, proof of receipt) |
| Contact Murf support (chat / email) | Support may assist with recent renewals and exceptions; case-by-case | Low to Medium (response time varies) |
After cancelling
After you cancel, confirm you receive a cancellation confirmation message or email and verify next billing does not occur on your bank/card statement. Export any projects or assets you want to keep before your access ends. If you need a refund, prepare the documentation checklist above and contact support promptly at support@murf.ai or use the in‑site chat.
Useful links: cancellation help article - help.murf.ai; Terms of Service - murf.ai Terms of Service; product in‑app terms - murfplanet.io - in‑app terms.
Address
Murf Inc. 341 South Main Street, Suite 500 Salt Lake City, Utah 84111 USA