Cancellation service N°1 in Israel
Contract number:
To the attention of:
Cancellation Department – Myheritage
MyHeritage Ltd., PO Box 513410662, P.O. Box 50, Terminal Park
6037603 Or Yehuda
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Myheritage service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Myheritage: Easy Method
What is Myheritage
Overview
MyHeritage is an online genealogy and DNA platform that helps users build family trees, search historical records, and analyse DNA results. It offers subscription plans for tree-building and records access, plus one-time purchases such as at‑home DNA kits and in‑app subscriptions through Apple and Google storefronts.
How to cancel Myheritage
- Web (MyHeritage account): Sign in at MyHeritage → scroll to the bottom and click the “Cancel Transaction” link or go to My Purchases → select the subscription → click “Cancel Subscription”. Cancellation usually takes effect within 3 business days; if you send cancellation by registered mail, allow up to 6 days for processing. MyHeritage states prorated refunds are issued within 14 days of notice.
- Apple / iOS (App Store): If the subscription was set up through Apple, cancel via the App Store (your iOS account settings) or via appleid.apple.com. Apple manages App Store subscriptions and renewal settings.
- Google Play (Android): If the subscription was set up through Google Play, cancel via the Play Store app or at play.google.com → Subscriptions → select MyHeritage → Cancel Subscription.
- Registered mail (paper notice): You may send a written cancellation by registered mail (recommended to obtain proof of delivery). Include full name, subscription details and registered email (see Address section below). Cancellation by registered mail can take longer to process (MyHeritage notes up to 6 days to take effect).
What happens when you cancel
When you cancel a MyHeritage subscription the service stops future auto‑renewals. Access to subscription features may continue until the end of the paid period depending on the plan and timing of cancellation. Cancelling does not automatically delete your data - your family tree, uploaded records and DNA matches typically remain in your account unless you explicitly request account deletion. Note: deleting your account is not the same as cancelling a paid subscription and will not by itself stop billing unless you also complete a formal cancellation using one of the methods above.
Will I get a refund?
MyHeritage offers a 30‑day money‑back guarantee for most subscription plans (Premium, PremiumPlus, Data, Complete). If you contact customer support within 30 days of the charge you can request a full refund; refunds are normally returned to the original payment method and may take a few business days to appear. For cancellations initiated through the MyHeritage website, they state cancellation takes effect within 3 business days (6 days by registered mail) and prorated refunds are issued within 14 days of notice. Be aware that some users report difficulties obtaining refunds, unexpected charges after attempting to cancel, or delays/unresponsive support - persistent follow‑up (including via social media) has been reported as necessary in some cases.
Myheritage plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Premium | C$79/year | Annual | Up to 2,500 people in your tree, advanced tree features |
| PremiumPlus | C$129/year | Annual | Unlimited tree size, priority support, Tree Consistency Checker |
| Data Plan | C$129/year | Annual | Access to historical records (no tree tools) |
| DNA Kit (one-time) | C$99 (frequently on sale) | One-time | At‑home DNA test kit |
| DNA Kit (promotional) | C$45 - 56 (sale) | One-time | At‑home DNA test kit during promotions |
Your consumer rights in Canada
Under Canadian consumer protection principles, digital subscription services must clearly disclose auto‑renewal terms and cancellation rights. Provincial laws vary, but consumers generally have rights to clear disclosure and to cancel within a reasonable period; there is no single federal 14‑day cooling‑off rule universally applicable to all digital subscriptions, although MyHeritage’s 30‑day guarantee may provide broader protection than minimum legal requirements. Where applicable consumer protection law conflicts with MyHeritage’s terms, the law prevails (MyHeritage notes that local consumer protections supersede their Terms of Use when relevant).
Customer experiences
User reports are mixed. Many users praise MyHeritage for its extensive records, intuitive tree features, DNA tools (such as auto‑clustering) and helpful support agents who can walk them through cancellation or billing issues. Conversely, a recurring set of complaints describes unexpected charges after trial periods, difficulty or delays obtaining refunds, unclear cancellation flows (especially for some subscription types), and occasional unresponsive or automated customer service. Several users have reported success only after persistent follow‑up or public outreach via social media.
Documentation checklist
- Full name as on the account; registered email address; account/username; order or subscription ID (if available); date(s) charged; last four digits of payment method; clear statement requesting cancellation and whether you request a refund; signature and date. If sending by mail, use registered mail and keep delivery proof.
Common mistakes
Common errors include assuming that deleting the MyHeritage account cancels billing (it does not unless you separately cancel the subscription), cancelling the wrong platform (for example cancelling on the website when the subscription is billed through Apple or Google), failing to keep proof of cancellation or registered‑mail receipts, and missing the 30‑day window for the money‑back guarantee when seeking a full refund. Also, some users have forgotten to check which payment processor billed them (credit card, PayPal, Apple, Google), which affects where renewal controls and refund requests must be submitted.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (MyHeritage account) | Pro‑rata refund within ~14 days; 30‑day money‑back guarantee applies if requested within 30 days | Low - Medium (website flow exists but some users report unclear steps) |
| App Store (iOS) | Manage and cancel via Apple; refunds are subject to Apple’s refund process (contact Apple Support) | Low - Medium (easy to cancel if familiar with Apple, refunds handled by Apple may require additional steps) |
| Google Play (Android) | Manage and cancel via Google Play; refunds are subject to Google Play policies and processes | Low - Medium (cancellation straightforward in Play Store; refund requests go through Google) |
| Registered mail (paper notice) | Takes effect up to ~6 days; MyHeritage states pro‑rata refund within 14 days after notice | Medium - High (slower processing; must keep proof of delivery) |
After cancelling
After you cancel, keep copies of confirmation emails, screenshots of the cancellation page, and any delivery receipts if you used registered mail. Monitor your bank or card statements for any further charges and keep dates and screenshots if you need to dispute a charge. If a charge occurs after cancellation, contact MyHeritage support and the payment provider (bank, Apple, Google) promptly; if required, escalate to consumer protection in your province. Useful pages: MyHeritage main site (https://www.myheritage.com), Apple subscriptions support (Apple subscription management), Google Play subscriptions (Google Play subscription management), and general Canadian consumer information (Government of Canada - consumer affairs).
Address
Send registered‑mail cancellation (if you choose to use mail) to:
MyHeritage Ltd., PO Box 513410662, P.O. Box 50, Terminal Park, Or Yehuda, Israel 6037603