Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Myiq
2093 Philadelphia Pike #3129
19703 Claymont
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Myiq service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Myiq: Easy Method
What is Myiq
MyIQ is an online service that offers quick IQ tests, scoring and related subscription services accessible through its website. It markets short, engaging tests and follow-on paid subscriptions that provide further access or features beyond an initial trial.
The service is primarily managed via the MyIQ website (myiq.com); MyIQ’s publicly available Help Center describes a self-service Cancellation Portal for account management and billing. Pricing is listed in USD on site and reported Canadian charges appear as converted amounts on user statements.
How to cancel Myiq
Context: MyIQ’s Help Center directs users to a self-service Cancellation Portal in their account on the web. There are no clear Help Center instructions specific to cancelling through the App Store or Google Play, so the web portal is the recommended first option. If the portal fails to load or support is unresponsive, keep documentation and consider alternative dispute steps (see checklist and Canadian consumer rights below).
- Sign in to your account at myiq.com and open the account or billing section.
- Locate and open the Cancellation Portal or "Manage subscription" link shown in your account settings.
- Follow the on-screen steps to cancel; confirm the cancellation and save or screenshot any confirmation message or email you receive.
- After cancelling, verify that renewal is disabled in your account and monitor your bank/credit card statement for future charges.
- If the portal does not work or you cannot cancel online, contact MyIQ support and keep records of attempts; if necessary, consider disputing charges with your bank or sending a registered cancellation letter to MyIQ’s postal address (see Address section).
What happens when you cancel
When you cancel through the MyIQ Cancellation Portal you normally retain access to paid features until the end of the current billing period; the subscription will not renew after that date. MyIQ’s Help Center states access continues through the paid period after cancellation.
Account data and test results are typically retained by the service according to its privacy and data-retention practices; check your account settings or contact support if you need data removed. If cancellation is not completed successfully, charges may continue; keep proof of cancellation attempts if you later need to dispute charges.
Will I get a refund?
Refunds are processed by MyIQ to the original payment method if approved. MyIQ reports processing refunds internally in approximately three business days; banks and card processors may add 1 - 2 business days, and in some cases up to 5 - 10 business days, before funds appear in your account. Refunds are issued only to the original payment method.
MyIQ’s Help Center states there are no refunds for partial or unused subscription periods after renewal. There is a reference in a separate third‑party "test-myiq.com" Terms document to a 14‑day cooling-off right with conditions, but it is unclear whether this applies to myiq.com; Canadian users should not assume a guaranteed 14‑day refund right unless explicitly stated by MyIQ or required by local law.
Myiq plans and pricing
| Plan | Price | Period | Notes |
|---|---|---|---|
| 7-day trial | USD 0.99 (≈ C$1.35) | One-time / 7-day trial | Access to IQ test results; converts automatically to selected subscription |
| Monthly Plus plan | ≈ C$40 - C$45 / month | Monthly | Standard monthly subscription after trial (USD pricing listed on site; CAD estimates based on reported charges) |
Your consumer rights in Canada
Canadian consumer protection requires clear disclosure of pricing and renewal terms and prohibits unfair or deceptive business practices. There is no automatic federal 14‑day cancelation right for delivered digital content, but misleading auto‑renewals or hidden charges can be challenged under provincial consumer protection laws and federal statutes that prohibit deceptive marketing.
If you encounter unauthorized or unclear charges, you may seek a refund through MyIQ first, request a chargeback from your card issuer, or file a complaint with your provincial consumer protection office or the Competition Bureau (Canada). Keep detailed records of communications, screenshots and billing statements to support any complaint or dispute.
Customer experiences
Some users report positive experiences: tests described as engaging, quick and confidence‑boosting, with scores comparable to other IQ tests. Those reviews note the tests themselves can feel mentally stimulating and easy to complete.
Other users report problems ranging from unexpected subscription charges after a low‑priced initial offer to difficulty cancelling. Common complaints include hidden or confusing billing, cancellation links that fail or do not respond, slow or unhelpful support, and the need to escalate matters through bank disputes. These mixed reports suggest exercising care when starting trials and documenting all steps if you later cancel.
Documentation checklist
- Account email and username
- Date/time of purchase and trial start, order confirmation or receipt email
- Screenshot of the charge on your bank or card statement (include merchant name and amount)
- Screenshots of cancellation attempts, portal errors and any confirmation messages
- Copies of correspondence with MyIQ support (emails, ticket IDs)
- Last 4 digits of the payment card used and transaction IDs if shown
Common mistakes
Users commonly try to cancel via the App Store or Google Play when MyIQ’s support documentation points to the web Cancellation Portal; this can delay cancellation if the subscription is managed on the website. Another frequent error is failing to keep proof of cancellation attempts or not checking bank statements promptly, which makes disputes harder to support.
Confusion between different domains (for example test-myiq.com versus myiq.com) can lead to incorrect assumptions about refund rights. Finally, relying solely on support emails without screenshots or saving confirmation pages makes it more difficult to pursue chargebacks or regulatory complaints later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (myiq.com) Cancellation Portal | Possible if approved; refunds processed to original payment method (MyIQ ~3 business days + bank processing) | Low - Moderate if portal works; several reports of portal failures or delays |
| App Store / Google Play | Unclear from MyIQ docs; typically refunds through App Store/Play policies if purchase processed there | Moderate; no MyIQ-specific instructions found - may require platform-level action |
| Bank / card issuer chargeback | Depends on issuer investigation; can return funds if charge deemed unauthorized | Moderate - High; requires documentation and may take time |
After cancelling
After you cancel, monitor your bank and card statements for any further charges. If you do not receive clear confirmation from MyIQ, save screenshots of the cancelled status and any emails. If an unauthorized charge appears, contact MyIQ support first and keep a record of the interaction; if unresolved, contact your card issuer to request a chargeback and file a complaint with your provincial consumer protection office or the Competition Bureau.
Helpful links: MyIQ website myiq.com; Government of Canada consumer information canada.ca/consumer; Competition Bureau of Canada competitionbureau.gc.ca.
Address
To send a registered cancellation letter (if you choose postal cancellation or need physical proof), use:
2093 Philadelphia Pike #3129, Claymont, DE 19703, United States
Send by registered or certified mail and retain tracking and delivery confirmation. Even if online cancellation is the primary method, a mailed letter provides additional documentary evidence if you later need to dispute charges.