Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Ohmconnect
371 3rd Street, 2nd Floor
94607 Oakland
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ohmconnect service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Ohmconnect: Easy Method
What is Ohmconnect
OhmConnect is an energy rewards platform that connects to your utility or smart devices to encourage reduced electricity use during peak events (OhmHours). Participants earn payments or points for verified reductions and can purchase devices from an online store. Membership in Canada is offered at no subscription cost.
The service combines automated device control, event notifications, and a rewards system to incentivize lower energy consumption during specified periods.
How to cancel Ohmconnect
- Web / customer service (primary method): Log into your OhmConnect account on the website and contact OhmConnect customer service via the account support form or the contact method shown in your account. In your request state you wish to disenroll and terminate your account, and if applicable request a cash‑out of unused Watts, status, referrals or other unused benefits. Ask for written confirmation of cancellation and any timelines. The company’s Terms state this process can take up to 30 days and may require actions from you. Terms of Service.
- If you prefer proof of delivery, send a signed cancellation letter (registered mail / raccomandata A/R) to OhmConnect, Inc., 371 3rd Street, 2nd Floor, Oakland, California 94607, United States, and include your account email and account ID. Keep copies and tracking/receipt as evidence.
- App stores: There is no publicly documented separate cancellation flow for App Store or Google Play subscriptions; cancellation appears to be handled centrally via the web/customer service route, so follow the web steps above rather than relying on store-level subscription cancellation.
What happens when you cancel
When you cancel your OhmConnect account your access to OhmHour events, device integrations and any member-only interfaces will be terminated. You should lose the ability to earn further rewards or participate in events after the cancellation date. Any pending or future events will no longer apply to your account.
OhmConnect’s process may include verifying and processing any outstanding rewards or “Watts” before completing closure; the company states the process can take up to 30 days and may require you to confirm or complete certain steps. Data retention, and whether historic usage or referral records remain stored after cancellation, is governed by OhmConnect’s privacy policy and Terms of Service. Request written confirmation that your account is closed and ask what data will be retained or deleted.
Will I get a refund?
OhmConnect membership itself is free in Canada, so there is no routine subscription refund. For the OhmConnect online store (hardware or merchandise) the company’s published policy allows returns of unopened items in new condition within 90 days for refund or exchange; refunds to the original payment method are issued within about 10 business days after the item is received, and sales tax is refunded as well. For membership rewards (Watts, earned payments, referrals) the Terms allow you to request a cash‑out of unused benefits during cancellation but do not guarantee a standard refund policy for the service itself. There is no explicit 14‑day statutory cooling‑off clause stated in the Terms.
Ohmconnect plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Service Access (OhmConnect membership) | Free | N/A | Access to OhmHour events; ability to earn payments for energy savings; free to join and use. |
Your consumer rights in Canada
As a Canadian consumer you retain provincial and federal rights under consumer protection laws. These may include protections against unfair contract terms, misrepresentation, and failure to provide promised goods or services. Clauses that require arbitration or waive class action rights can be subject to challenge under provincial law depending on wording and enforceability. If you believe you have been misled about rewards, withheld refunds, or have insufficient cancellation remedies, you can raise complaints with your provincial consumer protection office or seek independent legal advice.
For store purchases, the company’s 90‑day return policy must operate alongside statutory rights for defective or misrepresented goods; if the policy does not deliver a fair remedy you may have additional remedies under provincial sale of goods or consumer protection statutes.
Customer experiences
Reviews are mixed. Some users report positive outcomes: at least one reviewer noted substantial earnings in points, lower energy bills, and free devices obtained through participation. Other reviewers cite frustrations: difficulty earning points during low‑consumption seasons, perceived unpredictability of the app or algorithm, and feeling the system resembles gambling. There are complaints about delays or problems receiving promised rewards or gift cards, occasional reports of cancellation errors, and at least one allegation of unauthorized credit‑card charges connected to bill‑pay features. These experiences suggest variability in user outcomes and occasional customer‑service or fulfillment issues.
Documentation checklist
- Account email and account ID (or username)
- Printed or screenshot evidence of your cancellation request and any confirmations
- Records of earned Watts, pending rewards, referrals or payout statements you want cashed out
- Order numbers and receipts for any store purchases you intend to return
- Proof of device returns (tracking number) for store items and any correspondence with support
- Copy or screenshot of relevant Terms of Service or refund/return pages
Common mistakes
Users commonly assume App Store or Google Play subscriptions can be cancelled independently; OhmConnect appears to handle cancellation centrally, so relying only on app‑store controls can leave the account active. Another frequent mistake is failing to request any cash‑out of unused Watts or bonuses explicitly at the time of cancellation; if you do not request it, processing may be delayed or disputed. Some consumers have sent informal emails without keeping delivery proof - when disputes arise, registered mail receipts or saved ticket numbers provide stronger evidence. Finally, returning store purchases without following the store’s 90‑day policy instructions or without tracking can delay or forfeit refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Customer service (support form in account) | No standard subscription refund; can request cash‑out of unused Watts/benefits; store purchases refundable per store policy. | Low - Medium (requires follow‑up; up to 30 days processing) |
| App Store / Google Play | No separate documented refund/cancellation process; handled centrally - refunds unlikely via store alone for membership. | Medium - High (no public documented flow; may require web support) |
| Registered mail (proof of delivery) | Same as web (request cash‑out and written confirmation); provides stronger evidence if disputed. | Low - Medium (adds postage/time but improves proof) |
After cancelling
After you cancel, keep copies of all correspondence and confirmations until any pending payouts are completed and any returns are refunded. If you requested a cash‑out of unused Watts or other benefits, monitor the account email and payment method you provided and follow up if the company does not meet the stated processing time (the Terms indicate up to 30 days). For store returns, use the OhmConnect store return instructions and retain tracking and proof of delivery; refunds are typically processed to the original payment method within about 10 business days after the item is received.
Useful resources: OhmConnect Terms of Service - https://www.ohmconnect.com/terms-of-service; OhmConnect Store FAQs / return policy - https://shop.ohmconnect.com/pages/store-faqs. If you believe your consumer rights have been breached, contact your provincial consumer protection office for advice or file a complaint with local authorities.
Address
OhmConnect, Inc.
371 3rd Street, 2nd Floor
Oakland, California 94607
United States