Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Onx
1925 Brooks Street
59801 Missoula
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Onx service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Onx: Easy Method
What is Onx
onX is a mapping and outdoor-navigation subscription service that offers specialized map layers, offline maps, property boundaries, trail data and route tools designed for hunters, off‑roaders and backcountry users. Subscriptions are sold for individual products (onX Hunt, onX Offroad, onX Backcountry, etc.) and can be purchased directly from onxmaps.com or through in‑app purchases on Apple’s App Store and Google Play.
How to cancel Onx
- Cancelling via App Store (iOS): open Apple Settings → tap your name → Subscriptions → locate onX → Cancel Subscription. Auto‑renewal stops; access remains until the end of the billing period. See onX terms: onxmaps.com.
- Cancelling via Google Play (Android): open Play Store → Profile → Payments & subscriptions → Subscriptions → locate onX → Cancel Subscription. Auto‑renewal stops; access remains until the end of the billing period. See onX terms: onxmaps.com.
- Cancelling via Website (web.onxmaps.com): log into your onX account → My Account & Settings → My Memberships (or Manage) → Cancel Membership. Auto‑renewal stops and access continues until the end of the paid term. See the support article: onxor.zendesk.com.
- If you prefer to send written notice, address your letter to onX Maps, 1925 Brooks Street, Missoula, MT 59801, USA and keep proof of delivery (registered mail recommended). For refunds or issues, you must request resolution through the same store used for purchase (Apple, Google, or onxmaps.com).
What happens when you cancel
Cancelling an onX subscription stops automatic renewal. You will generally retain access to the paid features until the end of your current billing period; you will not be charged again after cancellation. If the subscription was purchased through Apple or Google, those platforms manage the entitlement and refund processes - onX cannot directly issue refunds for in‑app purchases made through those stores.
Cancelling does not necessarily delete your onX account or any saved waypoints/routes - those remain in your account but you will lose access to premium layers and features once your paid period ends. Note user reports of reliability issues (e.g., disappearing offline maps or missing saved routes) - keep local backups/screenshots of important data before cancelling if you rely on it.
Will I get a refund?
onX does not state a standard 14‑day cooling‑off right for Canadian customers. Purchases made directly through onxmaps.com are eligible for a full refund if requested within 30 days of purchase according to onX’s return policy. Refunds must be requested through the same platform used to make the purchase: Apple App Store purchases follow Apple’s refund process, Google Play purchases follow Google’s refund process, and direct web purchases follow onX’s return policy. See onX return policy: onxmaps.com/return-policy and terms: onxmaps.com/terms.
Onx plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| onX Hunt - Premium (Canada or single state) | C$34.99/year | Annual | Access to all features - land boundary maps, custom layers, offline navigation, etc., for Canada or one state |
| onX Hunt - Premium+ (two states or one state plus Canada) | C$49.99/year | Annual | All Premium features for two states or one state plus Canada |
| onX Hunt - Elite Nationwide | C$99.99/year or C$14.99/month | Annual or Monthly | Nationwide coverage including Canada, TerrainX 3D Viewer, Route Builder, CarPlay navigation, Draw Odds, expert resources, pro deals |
| onX Offroad - Premium | C$49.99/year | Annual | Trails, unlimited saved maps, photo waypoints, 3D maps |
| onX Offroad - Premium (monthly) | C$12.99/month | Monthly | Same as above, billed monthly |
| onX Offroad - Elite | C$69.99/year or C$19.99/month | Annual or Monthly | Premium features plus property boundaries, landowner names, lot info, and Elite benefits |
| onX Backcountry - Premium | C$37.99/year | Annual | Premium trail maps for hiking, skiing, climbing, offline maps, etc. |
| onX Backcountry - Elite | C$69.99/year or C$9.99/month | Annual or Monthly | Premium features plus private land layer, recent imagery |
Your consumer rights in Canada
Canadian consumer protection laws vary by province. Quebec and some other jurisdictions have specific rules about automatic renewals and consumer remedies; however, onX’s publicly posted policies do not explicitly reference a statutory 14‑day cancellation right for Canadian digital subscriptions. onX’s 30‑day full‑refund policy for purchases made directly on onxmaps.com is a contractual refund offering that aligns with common commercial practice in Canada, but it is not a substitute for any separate provincial or federal statutory rights you may have.
Subscriptions purchased via Apple or Google are governed by those platform agreements and refund procedures; onX disclaims the ability to process refunds for in‑app purchases made through those stores. If you believe a statutory consumer right applies in your province, consider contacting your provincial consumer protection office for guidance.
Customer experiences
User feedback from Canadian communities shows a mixed picture. Positive comments note onX’s usability in the United States and praise for a clean user interface and vehicle integration (for example, CarPlay or infotainment compatibility). Those users find value when coverage and features match their needs.
Negative reports focus on gaps in Canadian data coverage (limited trail and land data in some provinces), reliability problems (disappearing offline maps, missing saved routes, app freezes), and dissatisfaction with customer support response or web UI issues. Several reports attribute limited Canadian detail to fewer local contributor edits versus U.S. datasets.
Documentation checklist
- Account email and username used for the onX subscription
- Order receipt or confirmation (transaction ID) and date of purchase
- Platform used to purchase (App Store, Google Play, or onxmaps.com)
- Screenshots of subscription status in the app or account settings
- Proof of communication with support (emails, ticket numbers) or proof of registered mail if sending a cancellation letter
Common mistakes
Many users accidentally attempt to cancel from within the onX app without realising the subscription was billed through Apple or Google; cancelling inside the app will not stop an in‑app subscription managed by the App Store or Play Store. Another common error is expecting an immediate loss of access after cancelling - cancellation stops auto‑renewal but access normally continues until the end of the paid period. Customers also sometimes request refunds from onX when the purchase was made via Apple/Google; those refunds must be handled by the respective platform. Finally, not keeping receipts or screenshots can delay resolution when disputing charges or requesting refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple according to Apple’s policies; onX cannot directly refund in‑app purchases. | Moderate - cancel in Apple Settings; request refund via Apple support. |
| Google Play (Android) | Refunds handled by Google Play policies; onX cannot directly refund in‑app purchases. | Moderate - cancel in Google Play subscriptions; request refund via Google Play support. |
| Website (onxmaps.com) | Direct purchases are eligible for a full refund if requested within 30 days per onX return policy. | Easy - cancel and request refund through your onX account or contact onX support. |
| Written/registered mail | Cancellation by mail stops renewal if received and processed; refunds are still governed by purchase platform and policy. | Harder - useful as proof of notice but slower; keep delivery confirmation. |
After cancelling
After you cancel, verify the subscription status in the same platform where you purchased it (Apple ID subscriptions, Google Play subscriptions, or your onX web account). Keep receipts and screenshots showing the cancellation and the end date of service. If you purchased onxmaps.com and want a refund, submit your request through onX within 30 days: onxmaps.com/return-policy. For App Store or Google Play refunds, follow the respective store’s refund procedures (contact Apple Support or Google Play Help). For help with account settings or to cancel via the website, see the onX support article: onxor.zendesk.com.
Address
Send cancellation letters to:
onX Maps
1925 Brooks Street
Missoula, MT 59801
USA
It is recommended to send cancellation notices by registered mail (raccomandata A/R) or another tracked service so you have proof of delivery.