Cancellation Pdfrun: Easy Method

What is Pdfrun

Pdfrun is an online PDF editing and management service that provides tools to upload, edit, sign and download PDF documents, with cloud storage and live support. It offers tiered subscription plans (Basic, Pro, Enterprise) for individuals and small teams and displays pricing in US dollars.

How to cancel Pdfrun

You can cancel directly through PDFRun’s web dashboard or by contacting customer support; PDFRun’s documentation describes a dashboard cancellation flow and also accepts cancellation requests by email or phone. There is no explicit documentation for in-app cancellations via Apple App Store or Google Play, so use the web dashboard or contact support if you signed up outside a marketplace.

• Cancel via Web (recommended): Log in to your PDFRun dashboard, go to Account Settings → Subscription Settings → Update → Cancel to stop auto-renewal or end a trial.
• Cancel by Email: Send a cancellation request to support@pdfrun.com. Include your account email, order/receipt number and a clear request to cancel.
• Cancel by Phone: Call PDFRun toll-free at 1‑888‑245‑1984 and request cancellation; note the date, time and name of the agent for your records.
• If you subscribed via Apple or Google, manage subscriptions through your Apple ID / Google Play account; PDFRun’s documentation does not reference marketplace cancellations directly.

What happens when you cancel

When you cancel via the dashboard or support, PDFRun will stop auto-renewing your subscription or will prevent trial continuation. Access to paid features typically remains until the end of the current paid period (PDFRun does not publish an explicit universal policy on immediate termination). Because PDFRun’s documentation is limited on data retention, it is prudent to export or download any documents you need before or immediately after cancelling.

Will I get a refund?

Refunds on web subscriptions are handled case-by-case and are subject to PDFRun’s terms and conditions. You must request refunds by contacting support; prorated refunds are possible but are not automatic. The pricing page also advertises a short money-back offer - the site language indicates a 7‑day “try us out” refund promise rather than a 30‑day guarantee. If you subscribed through Apple or Google Play, refunds and refund processes are governed by those marketplaces, not by PDFRun’s web refund policy. PDFRun’s documentation does not reference a 14‑day statutory cooling-off period or broader Canadian consumer-rights refunds; if you believe you are entitled to a refund under local consumer protection law, consider contacting consumer-protection authorities or your payment provider in Canada.

Pdfrun plans and pricing

PDFRun lists prices in US dollars only; exact Canadian dollar amounts are not published. For precise CAD pricing or invoicing, contact PDFRun support or their sales team.

Your consumer rights in Canada

PDFRun’s own materials do not cite specific Canadian consumer-protection rights such as statutory cooling-off periods. In Canada, rights and remedies for online subscriptions and digital products vary by province and by the nature of the transaction; there is no single nationwide automatic 14‑day cooling-off rule for all digital subscriptions. If you believe a refund or cancellation right applies to you under provincial law, you can contact your provincial consumer-protection office for guidance. You also have options through your payment method (for example, disputing a charge via your credit card issuer) if you suspect an unauthorized or incorrect charge.

Customer experiences

Many users praise PDFRun’s ease of use, straightforward interface and helpful trial period, reporting that templates and basic editing tasks are simple to complete. At the same time, a number of reviewers report difficulties with unexpected charges and challenges finding or using cancellation settings; examples include users who say they were charged after a cancelled trial, could not locate subscription settings, or experienced billing inconsistencies. These mixed reports suggest keeping careful records of sign-up and cancellation steps and monitoring billing closely.

Documentation checklist

• Account email and username; order number or receipt; subscription start and renewal dates.
• Screenshots of subscription pages, the dashboard subscription settings, and any trial or confirmation pages.
• Copies of billing statements or credit-card transactions showing charges you dispute.
• All correspondence with PDFRun (emails, chat logs) and notes on phone calls (date, time, agent name).
• Consider sending a written cancellation letter via registered mail with return receipt (A/R) for tracking; use the company address below if you choose this method.

Common mistakes

Common errors include relying solely on an app-store workflow when the subscription was created on the web, failing to download important documents before cancelling, not saving cancellation confirmations or timestamps, and waiting too long to dispute charges. Some users also report difficulty locating the dashboard subscription settings, so if you cannot find the cancellation option, capture screenshots and contact support immediately rather than assuming cancellation completed.

Comparative recap

After cancelling

After you cancel, save any confirmation messages or reference numbers and monitor your card or bank statements for further charges. If you do not receive a cancellation confirmation, follow up with support@pdfrun.com or call 1‑888‑245‑1984 and keep written records of all contacts. If you subscribed via Apple or Google Play, check those accounts for subscription status and request marketplace refunds through Apple/Google if needed. If you believe you have been incorrectly charged and PDFRun cannot resolve it, consider contacting your payment provider or provincial consumer-protection office in Canada for next steps.

Address

TSFF Holdings Limited, Office 51, Agias Zonis, 23, Kotsios Court A, Limassol, 3027, Cyprus