Service de résiliation N°1 en Canada
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Peoplecheck.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Peoplecheck: Easy Method
What is Peoplecheck
Overview
Peoplecheck is an online service that provides background-check and identity-related services. It operates sites for different markets (including PeopleCheck Canada and PeopleCheck US) and offers subscriptions and one-off reports to consumers and businesses.
The available public information about Peoplecheck’s Canadian site is limited: the Canada FAQ and Terms pages do not show a standard 14‑day consumer refund or “cooling‑off” policy, while PeopleCheck US states a generally non‑refundable services model with narrow exceptions.
How to cancel Peoplecheck
- If you subscribed through the PeopleCheck website, first look for any account or subscription settings on PeopleCheck Canada FAQ or the account dashboard; if no clear cancellation option is available, contact PeopleCheck support (use any contact form or email available on the site) and request cancellation in writing.
- If you subscribed via the Apple App Store or Google Play, cancel the subscription through your Apple or Google account subscription settings (the app stores control billing for in‑app subscriptions); if you cannot cancel there, contact the store’s support and PeopleCheck support as a backup.
- If online or email requests are ignored or ineffective, send a registered letter (raccomandata A/R / registered mail) to the company’s Toronto office stating your cancellation request, your account details, the date you want the service ended, and asking for written confirmation. Use the address below.
- Keep records of all cancellation attempts (screenshots, emails, chat transcripts, delivery receipts) because documentation is important if you dispute future charges with your bank or a consumer protection agency.
What happens when you cancel
Cancellation typically stops future recurring billing but may not reverse past charges. Depending on PeopleCheck’s internal processes, your account access may remain active until the end of a paid period, be terminated immediately, or remain available for a limited time. The company’s published terms suggest services are generally non‑refundable, so immediate access termination does not necessarily trigger a refund.
Peoplecheck may retain data tied to your account in accordance with its privacy policy and legal obligations. If you want personal data deleted or exported, request that explicitly when you cancel and keep a copy of that request.
Will I get a refund?
PeopleCheck US states services are non‑refundable under normal circumstances but will refund fees if an order was not yet filled or for technical issues reported within five business days (PeopleCheck US returns). The PeopleCheck Canada FAQ and Terms do not display a standard 14‑day consumer cooling‑off or refund right.
That means refunds are unlikely except in narrow situations (unfulfilled orders or prompt reports of technical problems). If you believe you are entitled to a refund under applicable consumer law or because of an error, escalate in writing to PeopleCheck and retain proof. If PeopleCheck refuses, you can dispute the charge with your payment provider or seek help from provincial consumer protection authorities.
Peoplecheck plans and pricing
| Plan | Price (CAD) | Billing frequency |
|---|---|---|
| Basic / Single report | Varies | Varies |
| Subscription / Membership | Varies | Varies |
| Enterprise / Bulk | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protections are governed by federal and provincial laws. There is no single nationwide “14‑day cooling‑off” rule that applies to all digital services; whether you have a statutory right to cancel often depends on the province and on whether the digital service began immediately with your informed consent. Quebec has stronger consumer protections in many cases. You can rely on provincial consumer protection offices or the federal Office of Consumer Affairs when disputing unfair practices.
If you think PeopleCheck’s terms are unfair or misleading (for example, deceptive advertising of trial offers), raise the issue with your card issuer to dispute a charge and consider filing a complaint with your provincial consumer protection authority and with the Competition Bureau if you suspect deceptive billing practices.
Customer experiences
Online reviews (for example on Trustpilot) include multiple complaints of sudden full charges after a $1 trial, difficulties cancelling, and billing without clear consent. There are also reports alleging a data breach with insufficient company communication and limited compensation offers such as credit monitoring. There are fewer publicly verified positive reviews for the Canadian site; overall, reported experiences are mixed but include notable negative patterns around billing and support responsiveness.
Documentation checklist
- Account username/email, order number or invoice, and subscription ID (if available).
- Screenshots of the signup page or trial offer, confirmation emails, and any receipts or billing notices.
- Copies of all communications with PeopleCheck (email, chat transcripts) and delivery receipt for any registered mail sent.
- Bank or card statement showing the charge(s) you wish to dispute and dates of charges.
- If relevant, any evidence of technical problems or a data breach (screenshots, notification emails) and dates you reported them.
Common mistakes
Common errors include assuming website wording guarantees a refund (PeopleCheck’s published terms suggest a non‑refundable model), failing to cancel in the correct place (subscriptions via Apple/Google must be cancelled through the store), and not keeping records of cancellation attempts. Another frequent issue is waiting too long to report technical problems or unfulfilled orders: PeopleCheck US cites a five business day window for some refunds, so timely reporting is important.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website support request | Unlikely (non‑refundable; exceptions for unfilled/technical issues within 5 business days) | Moderate |
| App Store (Apple) | Depends on Apple’s policy and timing; request via Apple | Moderate |
| Google Play | Depends on Google’s policy and timing; request via Google Play | Moderate |
| Registered mail to Toronto office | May improve proof of cancellation; refund still depends on policy | Low - Moderate (logistics of posting) |
After cancelling
After you cancel, check your card or bank statements for any further charges for at least one billing cycle. If you are charged after cancellation, immediately contact PeopleCheck with your cancellation proof and dispute the charge with your payment provider. If PeopleCheck does not resolve the issue, consider filing a complaint with your provincial consumer protection office and keep copies of all correspondence.
Helpful links: PeopleCheck Canada FAQ: peoplecheckcanada.ca/faq; PeopleCheck US returns: peoplecheckus.com/returns; example review site: Trustpilot; Government consumer information: Office of Consumer Affairs (Canada).
Address
Send registered cancellation requests to:
PeopleCheck (Canada) - Registered mail for cancellations
150 King St. W., #200
Toronto, ON M5H 1J9