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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Phoner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Phoner: Easy Method
What is Phoner
Phoner is a digital app that provides a second phone number, calling and texting credits, and related subscription or one‑time purchase options managed through mobile and web platforms. It is commonly distributed through the Apple App Store, Google Play Store and a web application, with billing and refunds routed through the app stores for in‑app purchases.
How to cancel Phoner
- App Store / Google Play: Subscriptions purchased through an app store must be cancelled in that store. Open your App Store or Play Store account settings, find Subscriptions (or Subscriptions/Payments), locate Phoner and cancel the subscription there. Phoner does not process these cancellations directly - see Phoner’s support article at How to cancel my Phoner subscription.
- Phoner mobile app: In the Phoner app go to the Phone tab, tap your Phoner number, select Manage, tap the three dots next to the number, choose Cancel and follow the on‑screen prompts. For details see the cancellation article.
- Web app: In the Phoner web application sign in, go to Manage Subscription and choose Cancel.
- If you prefer written notice, send a cancellation letter by registered mail to Phoner’s business address (see Address section below). For support email: support@appsverse.com.
What happens when you cancel
Cancelling stops future automatic renewals. For subscriptions handled by the App Store or Google Play, cancellation prevents the next billing cycle but typically allows you to keep access until the end of the already‑paid period (confirm with the store’s subscription details). Phoner’s published terms indicate that access may be terminated and that refunds are governed by the stores and payment processors rather than by Phoner directly, so in some cases access could be removed without refund at the company’s discretion.
Will I get a refund?
Phoner’s policy and support guidance state that in‑app purchases are generally non‑refundable and refunds or credits for partially used periods are not offered as a matter of course. Refund decisions are handled by the payment processor (Apple or Google) and are discretionary. To request refunds, Apple users should use reportaproblem.apple.com, and Android users should use Google Play’s “Report a problem” workflow. Phoner’s articles note that no automatic refunds are provided and the company reserves the right to terminate access without refund; however, exceptions may be made by the app stores or payment processors on a case‑by‑case basis.
Phoner plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Second Phone Number Monthly | C$12.49 | Monthly | Phoner number (monthly subscription) |
| Second Phone Number Trial Monthly | C$18.99 | Monthly (trial) | Trial monthly Phoner number |
| Pick your phone number (one-time) | C$18.99 | One-time | Select a specific Phoner number |
| Credit Packs (Bronze) | C$6.99 | One-time | Bronze credit bundle for minutes/texts |
| Credit Packs (Starter) | C$2.99 | One-time | Starter credit bundle |
| Credit Packs (Silver) | C$12.99 | One-time | Silver credit bundle |
| Credit Packs (Gold) | C$24.99 | One-time | Gold credit bundle |
Your consumer rights in Canada
Phoner’s stated no‑refund policy reflects app store rules, but Canadian consumer protection laws may provide additional rights. Under federal and provincial consumer protection frameworks (and related statutes such as the Competition Act and provincial consumer protection acts), consumers may have statutory remedies that are not displaced simply by a vendor’s published “no refund” clause. For example, provincially mandated cancellation or refund rights for digital goods and deceptive or unfair practices can apply depending on how the service was marketed and sold.
If you believe a statutory right applies, explicitly cite the relevant provincial consumer protection provision when requesting a refund from Apple, Google or Phoner, and keep records. If necessary, you can also contact your provincial consumer protection office for guidance on enforcement and potential complaint procedures.
Customer experiences
Reviews are mixed. Some users praise Phoner for ease of use and privacy benefits like a second phone number. Others report recurring issues: phone numbers expiring quickly and needing frequent repurchase, perceived high costs or confusing credit systems, difficulty obtaining refunds, account lockouts that required submitting identity documents, and slow or unsatisfactory customer support responses. These patterns suggest some users have smooth, satisfactory experiences while others face friction particularly around refunds, number permanence and support.
Documentation checklist
- Order confirmation or receipt (App Store / Google Play order ID, email receipt)
- Account email and username used with Phoner
- Screenshots of subscription status, billing dates, and any error messages
- Correspondence with Phoner support and with Apple/Google (dates and reference numbers)
- Payment method statement or bank card transaction showing the charge
- If disputing an account lock or identity request, copies of any documentation you were asked to supply (keep copies of documents you submit)
Common mistakes
Many users assume cancelling the app or deleting the app will stop renewals; in most cases you must cancel the subscription in the App Store or Google Play subscription settings. Another frequent mistake is waiting too long to request a refund and not preserving order IDs or receipts - stores rely on those details. Some users expect an immediate refund when canceling mid‑period; app stores typically allow continued access for the paid period and treat refunds separately. Finally, users sometimes contact Phoner only and not the store that processed the payment, which delays resolution because Apple/Google control refunds for in‑app purchases.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple and are discretionary; use reportaproblem.apple.com | Medium |
| Google Play Store | Refunds handled by Google and are discretionary; use Google Play “Report a problem” workflow | Medium |
| Phoner mobile or web cancel | Stops subscription/renewal but refunds are not issued by Phoner for in‑app purchases; refund requests must go to the store | Low for cancellation, Medium for refunds |
After cancelling
After you cancel, keep receipts and screenshots, and verify your subscription status in your App Store/Play Store account. If you want to request a refund, start with the store that processed your payment: Apple via reportaproblem.apple.com and Google via the Play Store help/refund flow (see Google Play support pages). For Phoner’s own support articles see How to cancel my Phoner subscription and Request a refund for a Phoner purchase. You can also contact Phoner support by email at support@appsverse.com. If you choose to send a formal cancellation or dispute letter, consider using registered mail and retain proof of delivery.
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