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I hereby notify you of my decision to terminate the contract relating to the Piktochart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Piktochart: Easy Method
What is Piktochart
Overview
Piktochart is an online design tool for creating infographics, presentations, reports and other visual content using templates and a drag-and-drop editor. It is sold as a subscription service through Piktochart’s website and managed via their billing partner (Paddle), rather than through mobile app stores.
How to cancel Piktochart
- Cancel online: Sign in to your Piktochart account, go to Account Settings → Plans & Billings → Cancel Recurring. Cancelling this way stops future charges but you will retain paid features until the end of your current billing cycle. For Piktochart’s official steps see Cancel recurring billing.
- If you cannot access your account or need help, contact Piktochart support via their Help Center or support channels and provide your account email and order details. If you prefer a written cancellation request with proof of delivery, you may send a letter (registered mail) to their company address (see Address section below).
- Note on mobile subscriptions: Piktochart does not list App Store or Google Play subscriptions; subscriptions are managed via their website (Paddle). There is no App Store or Google Play cancellation process documented - cancel via the website or support. See Piktochart terms for details: Terms of Use.
What happens when you cancel
When you cancel a recurring subscription in your account, future automatic renewals are halted. You will generally keep access to paid features until the end of the current paid billing period; after that access will revert to the Free plan (with its limits). Cancelling does not automatically delete your account or files, but downgraded plans can restrict access to some projects or downloads - users have reported that downgrades may make some items inaccessible. If you need to retain work, export or back it up before the billing period ends.
Will I get a refund?
Piktochart’s stated refund policy is that all subscriptions are non‑refundable and refunds are generally not granted for unused time, accidental purchases, or missed cancellations. Refund requests are reviewed individually, but most are declined. A French-language page references a 30‑day money‑back guarantee, but the English Help Center emphasizes "no refunds" and the difference appears inconsistent; this ambiguity means you should not assume an automatic right to a refund in Canada. Any refund would depend on Piktochart’s goodwill and a case‑by‑case review; there is no statutory automatic refund right for digital subscriptions under Piktochart’s stated policy. See Piktochart’s refund page: Refund policy.
Piktochart plans and pricing
| Plan | Typical features | Price (if available) |
|---|---|---|
| Free | Basic templates, limited downloads, Piktochart branding on exports | Varies |
| Pro / Individual | Full template library, higher-resolution exports, more downloads and assets | Varies |
| Team / Business | Multi-user collaboration, team templates, admin controls | Varies |
| Enterprise | Custom plans, billing and support arrangements | Varies |
Your consumer rights in Canada
Under Canadian consumer protection, merchants may offer voluntary cancellation or money‑back guarantees, but there is no general mandatory 14‑day cooling‑off period for digital subscriptions. Because Piktochart’s public policy states subscriptions are non‑refundable and any refunds are discretionary, Canadian consumers should not rely on an automatic statutory right to a refund for digital subscriptions. If you believe a charge is unfair or fraudulent, contact Piktochart support first; if unresolved you may consider your payment provider or bank for chargeback options, keeping in mind time limits and their own rules.
Customer experiences
Many users praise Piktochart’s intuitive interface, templates and fast customer support for resolving account issues and recovering visuals. However, there are recurring complaints: the Free plan’s limitations (such as limits on downloads and possible loss of access after downgrading) frustrate some users; a minority report lost or inaccessible files after downgrading and unclear communication about limits. Reviews also note some interface and canvas customization limitations, particularly on certain review sites. These mixed experiences mean you should export important work before making billing changes.
Documentation checklist
- Account email and username; order ID or invoice number; date of purchase and next billing date; screenshots of your subscription page or invoices; a clear statement of the action you want (cancel subscription / request refund) and reason; copies of any support correspondence or ticket numbers; proof of identity if requested; proof of registered mail delivery if you send a postal request.
Common mistakes
Common errors include assuming cancellation must be done through a mobile app store (Piktochart uses website billing), failing to export important files before the billing period ends and losing access to paid features, and relying on an assumed automatic refund or cooling‑off right in Canada. Another frequent mistake is not recording order or invoice numbers and not keeping copies of support communications, which makes follow-up and any dispute resolution harder. To avoid problems, cancel from your account settings, keep receipts, and export any work you need.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Account Settings → Plans & Billings (web) | No (stops future charges; refunds generally not provided) | Easy |
| Contact Piktochart Support (help center / ticket) | Case-by-case (rarely granted) | Moderate |
| Request by registered mail to company address | Case-by-case (provides written proof; refund unlikely) | Moderate |
| App Store / Google Play cancellation | Not applicable (Piktochart subscriptions are managed on the website) | N/A |
After cancelling
After you cancel, confirm in your account that recurring billing is disabled and note the date your paid access ends. Export or back up any projects, images or data you want to keep before that date. If you believe you are entitled to a refund, open a support ticket with full documentation and be prepared that refunds are discretionary; reference the refund policy page when you submit the request: Piktochart refund policy. If support cannot resolve your issue, you may consider contacting your payment provider for possible chargeback options, or reviewing consumer protection resources in your province for further guidance.
Address
Piktochart Sdn. Bhd., Jalan Mayang Pasir 3, Pulau Pinang, Malaysia