Cancellation Pixieset: Easy Method

What is Pixieset

Pixieset is an online platform for photographers that provides client galleries, website hosting, a storefront for prints and products, and studio management tools. It offers tiered subscription plans (including a free tier) and integrates with common workflows like Lightroom to share and sell images.

How to cancel Pixieset

• Web (Dashboard): Sign in to your Pixieset account, go to Settings > Billing or Account > Manage Subscription, then choose Cancel or Downgrade. For monthly plans cancellation takes effect immediately; for yearly plans you can cancel immediately or turn off auto‑renewal so the plan remains active until the paid period ends. See Pixieset’s help article: Managing your subscription.
• App Store / Google Play subscriptions: These are generally managed through your device’s subscription settings (Apple App Store or Google Play). If you subscribed through one of those stores, cancel in your App Store / Google Play account - refunds and further steps follow the platform’s policies.
• Registered mail (recommended): If you want a paper trail or need to ensure receipt, send a written cancellation notice by registered mail to Pixieset Media Inc (address below) and keep the delivery receipt.
• Confirm and retain evidence: After cancelling, take screenshots of your subscription page showing cancellation/auto‑renewal turned off, and keep any confirmation emails or support ticket IDs.

What happens when you cancel

When you cancel an upgraded Pixieset subscription, upgraded features are removed and any content that exceeds the storage limits of your new plan may be affected. For monthly plans, cancellation is effective immediately; for yearly plans you may choose to cancel immediately (which may remove features) or turn off auto‑renewal so the paid benefits remain active until the subscription period ends. Your galleries and uploaded files generally remain, but access to premium features, storage allocation, and app integrations will change to match your new plan level.

Will I get a refund?

Pixieset’s terms state that refunds are generally not issued except at the company’s sole discretion or where required by law. Their publicly available terms do not advertise a 14‑day refund right for subscriptions. For physical prints and lab‑fulfilled products sold through the Pixieset Store, sales are non‑refundable and non‑exchangeable; if a product is physically defective you must contact your photographer within 30 days to arrange a refund or replacement (this is described in Pixieset’s terms). If you purchased through the App Store or Google Play, refund requests may need to go through those stores and are subject to their policies. See Pixieset’s terms: Pixieset Terms.

Pixieset plans and pricing

Note: Pixieset’s pricing is listed in USD. There is no publicly listed CAD pricing; you will be billed in USD and your bank or payment processor will handle currency conversion.

Your consumer rights in Canada

Canadian consumer protection laws can provide additional rights beyond a vendor’s stated refund policy. Provincial statutes (such as Ontario’s Consumer Protection Act and similar rules elsewhere) may include cooling‑off or cancellation rights for certain online contracts and subscriptions. Because Pixieset’s public terms limit refunds, Canadian customers may still have recourse under provincial consumer protection legislation depending on where they live and the nature of the purchase. Consult your provincial consumer protection office or a legal advisor for specifics and time limits that may apply.

Customer experiences

Many users praise Pixieset for its simple, elegant gallery presentation, smooth Lightroom integration, and generally straightforward setup; fast support responses are cited positively in several reviews. On the other hand, recurring negative feedback highlights difficulties with account recovery (for example, losing access due to a lost PIN) and reports that cancelling subscriptions can be opaque or require repeated follow‑ups. These mixed experiences suggest that keeping good documentation during cancellation and being prepared to escalate or use alternative proof (screenshots, registered mail) can help if problems arise.

Documentation checklist

• Account email and username; subscription or invoice number(s)
• Payment receipts or credit‑card statements showing charges
• Screenshots of account subscription page showing plan and cancellation/auto‑renewal status
• Copies of any emails or support tickets and confirmation IDs
• If disputing a printed product, photos of the defect and the photographer’s contact, and the 30‑day contact timing

Common mistakes

Customers sometimes assume yearly subscriptions will prorate refunds or that cancelling will automatically trigger a refund; Pixieset’s terms do not guarantee refunds. Others forget to turn off auto‑renewal for yearly plans and expect immediate termination at period end. A common practical error is not keeping screenshots or confirmation messages, which makes disputes harder to resolve. If you subscribed via App Store or Google Play, trying to cancel only in the Pixieset dashboard (or vice versa) can cause confusion about which platform controls billing.

Comparative recap

After cancelling

After you cancel, keep copies of all confirmation messages, screenshots, and any registered‑mail receipts. Monitor your payment method for any unexpected charges and contact Pixieset support with your documentation if charges continue. Helpful links: Pixieset subscription help - Managing your subscription; Pixieset terms - Pixieset Terms; and user reviews - Pixieset reviews on Trustpilot. If you believe provincial consumer law applies to your situation, contact your provincial consumer protection office for guidance.

Address

Pixieset Media Inc, 55 E Cordova St, Unit 604, Vancouver BC V6A 0A5, Canada