Cancellation Planoly: Easy Method

What is Planoly

Overview

Planoly is a social media planning and scheduling tool used to plan feeds, schedule posts, and manage multiple social accounts. It offers both a web dashboard and mobile apps, and subscriptions can be purchased directly on Planoly’s site or through in‑app purchases on Apple and Google platforms.

How to cancel Planoly

Choose the cancellation method that matches how you subscribed. Follow the steps below for web, iOS, or Android purchases.

• Web (Planoly.com): Log in to your Planoly web dashboard → Menu/Profile → Billing → Select “Cancel”.
• Apple App Store (iOS in‑app): Open iOS Settings → Subscriptions → Tap Planoly → Tap “Cancel”.
• Google Play (Android in‑app): Open the Play Store app → Profile icon → Payments & Subscriptions → Subscriptions → Select Planoly → Cancel subscription.

What happens when you cancel

Cancelling stops future renewals. In most cases you will retain access to paid features until the end of the current billing period; immediate account changes depend on how you purchased the subscription. Scheduled posts, stored media, and account content may remain on your account for some time, but access to premium features will end when the subscription term expires unless you resubscribe.

If you purchased via Apple or Google, access and billing are governed by the respective platform’s subscription rules. If you subscribed on the web, Planoly’s billing controls in your dashboard determine renewal and termination. If you are concerned about data retention or deletion, contact Planoly support or the Data Protection contact shown below.

Will I get a refund?

Planoly’s publicly available documentation does not provide an explicit, general refund policy. User reports indicate refunds are uncommon and not guaranteed. If you need a refund you can request one from Planoly support, but outcome and eligibility are not guaranteed by Planoly documentation.

For subscriptions purchased through Apple or Google, refunds are processed under the respective platform’s refund policies and not directly by Planoly. For web purchases, you may attempt to resolve a refund with Planoly support, or, if appropriate (unauthorized charge, defective service), file a dispute with your payment provider or card issuer. None of this is a guaranteed outcome.

Planoly plans and pricing

Note: Planoly’s official website lists pricing in USD; the CAD prices above are confirmed from the Canadian Apple App Store for in‑app purchases. Canadian pricing for other plans (e.g., Professional) was not available in the sources used.

Your consumer rights in Canada

In Canada there is no uniform statutory 14‑day automatic refund right for digital subscriptions; refunds for digital purchases typically follow the retailer or platform policy. Subscriptions bought via the App Store or Google Play are subject to Apple’s or Google’s terms. For web purchases, provincial consumer protection statutes can apply in cases of defective or misrepresented digital services, but outcomes vary by province and circumstance. If you believe a charge was unauthorized or the service is defective, contact Planoly support, your payment provider, or provincial consumer protection authorities. This is general information and not legal advice.

Customer experiences

Reviews are mixed. Positive feedback highlights an intuitive interface and useful planning/autoposting features. Negative feedback commonly notes scheduling or autopost glitches, difficulties obtaining timely customer support, unexpected billing, and challenges securing refunds. Several users report being billed for extended periods without noticing renewals and having limited success in getting refunds through Planoly support.

Documentation checklist

• Account email and username used with Planoly
• Receipt or proof of purchase (App Store/Google Play receipt or Planoly invoice)
• Subscription ID or order number (from app store or Planoly billing)
• Screenshots of billing entries, invoice lines, and in‑app subscription pages
• Dates of subscription start, renewal, and cancellation attempts
• Copies/screenshots of communications with Planoly support and any ticket numbers
• Bank/card statement lines showing charges if disputing with your payment provider

Common mistakes

Common errors include cancelling in the wrong place (for example, cancelling the Planoly app but not the App Store subscription, or vice versa), assuming cancellation triggers an automatic refund, and failing to save receipts or confirmation emails. Another frequent issue is not checking which account or payment method was used for the subscription - people with multiple Apple IDs, Google accounts, or email addresses can miss the correct subscription record. If you do not receive a confirmation of cancellation, follow up immediately and keep screenshots of your cancellation steps.

Comparative recap

After cancelling

Confirm cancellation: check for a confirmation email or an updated subscription status in your Planoly dashboard or the App Store/Google Play subscription page. Keep all receipts, screenshots, and communications. If you do not receive confirmation, contact support and save the conversation. If you believe charges are unauthorized or you cannot resolve a refund with Planoly, contact your bank or card issuer to dispute the charge.

Helpful links:

Planoly Help Center

Request a refund from Apple

Request a refund from Google Play

Canadian consumer protection information

Address

Planogram, LLC Attn: Data Protection 1606 Headway Circle, Suite #9512 Austin, TX 78754 United States of America

For formal data or billing disputes you may consider sending correspondence by registered mail or an equivalent method to ensure delivery confirmation.