Cancellation service N°1 in Sweden
Contract number:
To the attention of:
Cancellation Department – Privatevpn
Box 2128
442 02 Ytterby
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Privatevpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Privatevpn: Easy Method
What is Privatevpn
PrivateVPN is a Sweden-based virtual private network (VPN) service that provides encrypted internet connections, IP address masking, and access to geo-restricted content. It is commonly used for privacy, secure public Wi‑Fi usage, and streaming access.
The service is offered with client apps for desktop and mobile platforms, multiple server locations, and varying subscription lengths. Support and billing are handled through the provider’s website.
How to cancel Privatevpn
Before cancelling, check your active subscription period, renewal date, and any stated refund window in their terms. You can cancel through the account dashboard, by contacting support, or by sending a written cancellation. For legal certainty, especially for refund disputes, sending a signed cancellation letter by registered mail is recommended.
- Log into your PrivateVPN account and attempt cancellation via the subscription or billing section; note any confirmation number or onscreen message.
- If you cannot cancel in-app, open a support ticket or email support@privatevpn.com (or use the support form) and ask for written confirmation of cancellation and the effective date.
- Prepare a signed cancellation letter including your account email, order/invoice number, request date, and a clear statement that you revoke the subscription. Send it by registered mail (raccomandata A/R) to: Box 2128, SE-442 02 Ytterby, Sweden. Keep the postal receipt and tracking info.
What happens when you cancel
When a cancellation is processed, access to the VPN service typically continues until the end of the paid billing period unless the provider states otherwise. Automatic renewals should be stopped at cancellation; if a payment has already been taken, the subscription may remain active for the period already paid.
Account data such as email, invoice records, and minimal service logs may be retained according to PrivateVPN’s privacy policy and applicable laws. Deleting an account and removing stored personal data may require a separate request to support.
Will I get a refund?
Refund eligibility depends on PrivateVPN’s refund policy, the timing of your cancellation, and your payment method. Many VPN providers offer refunds within a specified trial or money-back window (for example, 30 days), but exceptions can apply. If you cancel after the refund window or after a renewal has been processed, a refund is less likely.
If you believe you qualify for a refund but it is refused, keep copies of your cancellation requests, support correspondence, and postal receipts. You may escalate via your payment provider (bank or credit card) to request a chargeback if applicable and within the card issuer’s time limits.
Privatevpn plans and pricing
| Plan | Price |
|---|---|
| Monthly | Varies |
| 1 Year | Varies |
| 2 Year | Varies |
| Trial / Money-back | Varies |
Your consumer rights in Canada
Canadian consumers do not have a single nationwide cooling-off right for online subscriptions, but provincial consumer protection laws regulate unfair practices and require clear disclosure of recurring charges. If renewal terms, cancellation instructions, or refund policies were not clearly disclosed, you may have grounds to complain to your provincial consumer protection office.
For payment disputes, contact your credit card issuer or bank to ask about chargeback or dispute procedures. You can also seek guidance from federal resources such as the Financial Consumer Agency of Canada (fcac-acfc.gc.ca) or file complaints with relevant provincial consumer agencies or the Competition Bureau (competitionbureau.gc.ca).
Customer experiences
Users commonly report PrivateVPN’s strengths as straightforward apps, reliable connections for streaming, and reasonably responsive support. Positive feedback often highlights ease of setup and value for the price when sales are available.
Common complaints are centered on billing and refunds: difficulties locating cancellation options, automatic renewals that users overlooked, and occasional delays in refund processing. Support responsiveness can vary by case and timing.
Documentation checklist
- Account email and username
- Order number / invoice / receipt
- Subscription renewal date and payment method
- Copies/screenshots of cancellation attempts (dashboard, confirmation screens)
- Support ticket IDs and email correspondence
- Registered mail receipt and tracking number (raccomandata A/R)
- Bank or card statements showing charge dates
Common mistakes
Users often assume cancelling the app removes the subscription; uninstalling the app does not stop recurring billing. Another frequent error is missing the refund window - waiting until after an automatic renewal has posted reduces refund chances. Sending an email without retaining a copy or not using a verifiable method (like registered mail) makes proving the cancellation harder. Finally, providing the wrong account email or order number in your cancellation request can delay processing.
Example: a subscriber uninstalls the PrivateVPN app, doesn’t cancel in their account, and is surprised when the yearly renewal posts - this is avoidable by cancelling through the account or support before uninstalling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Account dashboard (self-serve) | Possible within refund window | Low |
| Email / Support ticket | Possible; depends on policy | Low - Medium |
| Registered mail (raccomandata A/R) | Useful as legal proof; may aid disputes | Medium |
| Chargeback via bank/card | Possible if policy denied or undisclosed charges | Medium - High |
After cancelling
After you cancel, keep all confirmation emails, support replies, and the registered mail receipt. Monitor your card or bank statement for any further charges and contact your card issuer promptly if an unauthorized renewal posts. If a refund is due but delayed, follow up with support and escalate to your payment provider if necessary.
Helpful pages: PrivateVPN Support, Government of Canada - Consumer Information, and the Financial Consumer Agency of Canada (fcac-acfc.gc.ca).
Address
Send registered cancellation letters (raccomandata A/R) to:
PrivateVPN - Box 2128, SE-442 02 Ytterby, Sweden