Cancellation Purevpn: Easy Method

What is Purevpn

PureVPN is a commercial virtual private network (VPN) service that provides encrypted internet connections, IP masking, and access to geographically restricted content. It offers apps for major platforms, multiple subscription plans, and customer support via live chat and email.

How to cancel Purevpn

• Web (direct via PureVPN): Start a live chat on PureVPN’s website or email support at help@purevpn.com or enquiry@purevpn.com and request cancellation. Ask the agent to confirm the cancellation and whether you are eligible for the 31‑day refund (new subscriptions only).
• App Store (iOS): Cancel the subscription through your Apple ID subscription settings (Settings > your name > Subscriptions) - PureVPN cannot process App Store refunds; any refund requests must go through Apple.
• Google Play Store (Android): Cancel via Google Play subscription settings (Google Play app > Profile > Payments & subscriptions > Subscriptions). Refunds for Play purchases must be requested through Google Play.
• Postal mail (if preferred): Send a written cancellation (include account email, order ID, and request) to the company mailing address: Intershore Chambers, P.O Box 4342, Road Town, Tortola, British Virgin Islands. Use recorded delivery if you need proof of posting.

What happens when you cancel

When you cancel PureVPN, automatic renewal is stopped so you will not be charged again at the next billing date. In most cases your VPN access continues until the end of the paid billing period; if a refund is issued your service may be terminated immediately depending on the refund arrangement. Account data retention and deletion follow PureVPN’s privacy and account policies - ask support for specifics if you need account removal or data deletion.

Will I get a refund?

PureVPN offers a 31‑day money‑back guarantee for new subscriptions: if you request a refund within 31 days of the initial purchase (via live chat or email to help@purevpn.com) you should receive a full refund under the “no questions asked” policy. Automatic renewals are excluded from this guarantee and generally are not refundable through PureVPN. Purchases made through the Apple App Store or Google Play Store are handled by those stores; PureVPN marks those purchases as non‑refundable on their side and directs customers to Apple or Google for refund requests. If you believe an automatic renewal was processed without proper notice or if cancellation options were not disclosed, you may still challenge the charge (see consumer rights section).

Purevpn plans and pricing

Prices above are CAD figures reported in a late‑2025 review (VPNRanks). All plans note a 31‑day money‑back guarantee for new purchases; consult your purchase confirmation for exact terms.

Your consumer rights in Canada

Canadian consumers are protected under federal and provincial unfair practices and consumer protection laws. Online subscription services must honour the cancellation and refund terms they publish; PureVPN’s advertised 31‑day guarantee for new purchases should be honoured when applicable. Exclusions for renewals are common, but you may have grounds to dispute a renewal charge if the company failed to provide clear renewal notice or accessible cancellation methods. For purchases made through the Apple App Store or Google Play, you must follow those platforms’ refund processes. If you encounter unauthorized or disputed charges, you can also contact your bank or credit card issuer to dispute the transaction under Canada’s Code of Practice for Consumer Debit and Credit Card Services.

Customer experiences

User reviews are mixed. Many customers praise fast, stable connections and responsive support - several Trustpilot reviews single out named agents (for example, Imtiaz, Uzair, Saad) for help with setup, routers, and plan changes. Long‑term subscribers sometimes report smooth renewals and good value on long plans. On the other hand, complaints frequently concern auto‑renewal billing and difficulty obtaining refunds: some customers say they were charged without adequate notice and that refund requests were delayed or ignored unless pursued persistently. There are also reports of account migration problems (for example, from other services) and frustration when in‑app or web buttons do not behave as expected.

Documentation checklist

• Order confirmation / receipt (email or PDF)
• Account email and username
• Transaction ID and payment date
• Screenshots of renewal or billing notices
• Support chat transcripts or email correspondence
• Bank or card statement showing the charge

Common mistakes

Customers commonly assume PureVPN can refund App Store or Google Play purchases - in reality those refunds must be handled by Apple or Google. Another frequent error is waiting until after an auto‑renewal to request a refund without documentation of cancellation attempts; refunds for renewals are not covered under PureVPN’s 31‑day policy. Not keeping receipts or transaction IDs makes disputes and refund requests slower; likewise, contacting only by one channel (for example, email) can delay resolution when live chat would be faster.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation, any chat transcripts, and your final billing statement. If you need a refund, contact PureVPN support promptly (live chat is usually fastest) or follow Apple/Google’s refund procedures for store purchases. If a charge is unauthorized or you cannot get a response, consider disputing the transaction with your bank or card issuer. For additional perspectives and experiences, see reviews and community discussion pages such as PureVPN on Trustpilot and relevant threads on Reddit. For Canadian consumer guidance, see Canada.ca - Consumer protection. For platform refunds: Google Play refunds and Apple refunds and subscriptions.

Address

Mailing Address: Intershore Chambers, P.O Box 4342, Road Town, Tortola, British Virgin Islands