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Cancel REFACE
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Reface service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Reface: Easy Method
What is Reface
Reface is a mobile and web app that uses AI to swap or animate faces in photos and videos. It offers free features, time-limited trials, weekly/monthly/annual subscriptions, and one‑time in‑app purchases for specific effects.
The app is distributed through the Apple App Store, Google Play, and directly from Reface’s website; billing and refund rules can differ depending on where you subscribed.
How to cancel Reface
- iOS (App Store): On your iPhone/iPad go to Settings → your name → Subscriptions; locate the Reface subscription and choose Cancel Subscription. You can also manage or request refunds via Apple’s Report a Problem.
- Android (Google Play): Open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions; select Reface and Cancel. For refunds, use Google Play’s support/refund form at Google Play Help.
- Web / Direct on Reface site: Email hello@reface.ai to request cancellation; note that Reface states cancellations take effect at the end of the current billing period and do not receive pro‑rated refunds.
- If you prefer a physical request, you may send a registered post (raccomandata A/R) to Reface’s corporate address: NeoCortext, Inc., 651 N. Broad St. Ste. 201, Middletown DE 19709, United States. Include your account email and purchase details.
What happens when you cancel
When you cancel a subscription through the App Store, Google Play, or via Reface, the subscription generally remains active until the end of the current paid period. Cancellation prevents automatic renewal but does not typically provide immediate loss of access for the remainder of the billing cycle.
Content and account data created while you had Reface access are normally retained by your account (subject to Reface’s privacy and retention policies). If you need data exported or deleted, contact Reface support and refer to their privacy policy for specific data‑handling procedures.
Will I get a refund?
Reface’s stated policy allows a full refund only if you cancel within two calendar days of the initial purchase; after that window purchases are considered final and no refund is provided. Web/direct cancellations are effective at the end of the current period and Reface indicates no pro‑rated refunds.
For purchases processed by Apple or Google, you can request refunds through the platform operators - Apple’s Report a Problem or Google Play’s refund request - typically within about 48 hours, though approval is at the platform’s discretion and exceptions (for example, certain annual subscription trials) may apply.
Reface plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly | C$2.99 | Weekly | General weekly subscription |
| Weekly (alternate) | C$4.99 | Weekly | Alternate weekly subscription |
| Reface PRO Weekly | C$8.99 | Weekly | Reface PRO features weekly |
| Monthly | C$8.49 | Monthly | General monthly subscription |
| Monthly (alternate) | C$15.99 | Monthly | Alternate monthly subscription |
| Annual | C$30.99 | Annual | General annual subscription |
| Face Replace (one-time) | C$6.49 | One-time | Replace face in one item |
| Face Change (one-time) | C$47.99 | One-time | Change face in photo/video |
| Face Swap & Animation (one-time) | C$7.99 | One-time | Swap face and animate |
| Rediffusion (one-time) | C$9.99 | One-time | Rediffusion effect |
Your consumer rights in Canada
Under Canadian consumer protection principles, users are generally entitled to clear, accessible information about pricing, trial conversions, renewal terms, and refund/cancellation procedures. A very short refund window and no refunds thereafter can conflict with consumer expectations for digital purchases, depending on provincial rules and the circumstances of the sale.
When purchases are processed through Apple or Google, those transactions are governed by the platform operator’s terms and refund mechanisms; Canadian consumers can use the platform refund processes and may also contact provincial consumer protection offices for guidance if they believe a business practice is unfair or deceptive.
Customer experiences
User feedback is mixed but includes a significant number of complaints. Many users report being charged after they believed they had cancelled, recurring and unexpected weekly charges (some reports citing amounts around C$19.99), and difficulty contacting support or obtaining refunds. Several users describe confusion about how free trials convert to paid subscriptions.
At the same time, other users report straightforward cancellations and normal billing behavior when managing subscriptions through the App Store or Google Play; outcomes often depend on where the subscription was purchased and how the cancellation was submitted.
Documentation checklist
- Account email and username associated with Reface
- Purchase receipt or order ID (App Store/Google Play receipt or Reface confirmation email)
- Subscription provider (Apple / Google / Reface web)
- Purchase and cancellation dates
- Screenshots of subscription settings, charges, and any in‑app trial terms
- Copies of any correspondence with Reface support and confirmation of cancellation if provided
Common mistakes
Common errors include uninstalling the app without cancelling the subscription in the App Store or Google Play - uninstalling does not stop billing. Another frequent mistake is assuming email deletion or account removal automatically cancels third‑party billing; subscriptions billed through Apple or Google must be cancelled in those platforms.
Users sometimes wait too long to request refunds or fail to keep receipts and transaction IDs, which makes refund requests harder to support. Also, relying solely on in‑app “Manage” links without checking the platform subscription page can lead to missed renewal deadlines.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Refunds possible via Apple’s Report a Problem (often within ~48 hours); subject to Apple’s approval and policies. | Medium - must request through Apple; refund not guaranteed. |
| Android (Google Play) | Refunds possible via Google Play refund request (typically within ~48 hours); subject to Google’s review. | Medium - use Play Store support; approval varies. |
| Web / Direct (Email hello@reface.ai) | Reface states full refund only if cancelled within 2 calendar days of initial purchase; otherwise no refund or pro‑rated refunds. | Medium - High - cancellation via email is straightforward, but refunds are limited and some users report slow or ineffective responses. |
After cancelling
After you cancel, keep confirmation of the cancellation and check your next bank or card statement to ensure no further renewals occur. If you were billed through Apple or Google and you need a refund, start with Apple’s Report a Problem or Google Play Help at Google Play Help. To contact Reface directly for cancellations or data requests, email hello@reface.ai or visit https://reface.ai (check their Terms and Privacy pages for details).
If you believe you have been charged unfairly and cannot resolve the issue with the platform or Reface, consider contacting your card issuer to dispute the charge and consult your provincial consumer protection office for further guidance.
Address
NeoCortext, Inc.
651 N. Broad St. Ste. 201
Middletown DE 19709
New Castle County, Delaware, United States