Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Relume
213‑304 Old Canmore Road
T1W 0L5 Canmore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Relume service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Relume: Easy Method
What is Relume
Relume is a design and component library product used to accelerate Webflow and Figma workflows by providing prebuilt, copyable UI components and workflow tools. It operates on a freemium model: a free plan is available and paid subscriptions add additional features and access.
How to cancel Relume
- Cancel via the web dashboard: log in to your Relume account, go to Account → Subscription or Billing, and select “Cancel Subscription.” This downgrades you to the free plan immediately; keep a screenshot or confirmation message for your records.
- Cancel by email: send a cancellation request to support@relume.io. Include your account email, purchase date, and any subscription ID. Allow time for a support reply and keep the sent message and any response.
- If you purchased through Apple App Store or Google Play, manage or request cancellation/refund through Apple/Google’s subscriptions panel - Relume’s public documentation does not describe direct App Store / Google Play cancellation steps.
What happens when you cancel
When you cancel a Relume web subscription it will typically downgrade to the free plan and stop future billings. Your previously copied components will continue to work in your Webflow and Figma projects after cancellation. Your account data and library access may change depending on the free plan limits; keep exported assets or copies of important work. Cancellation should prevent future renewals, but always confirm you receive a cancellation confirmation and monitor your card or bank statement for unexpected charges.
Will I get a refund?
Relume’s stated web refund process asks users to contact support@relume.io (or use their support channel) within 10 days of purchase to request a refund; refunded amounts may be reduced by Stripe processing fees. Some secondary sources and user reports reference a 30‑day refund window, while community reports describe cases where users were charged despite timely cancellation and received refunds minus Stripe fees. If you purchased through Apple or Google, refunds are handled under those platforms’ policies rather than Relume’s published web policy.
Relume plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Free | $0 | Basic access; downgraded to this after canceling a paid subscription. |
| Paid Subscription | Varies | Paid tiers and exact pricing are listed on Relume’s site; billing uses Stripe for web purchases. |
| In‑app (App Store / Google Play) | Varies | Pricing and refund handling follow Apple/Google platform policies; Relume does not publish platform‑specific cancellation details. |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial laws (for example, the Competition Act and provincial consumer protection statutes) that prohibit misleading practices and allow remedies for improper charges. If a refund or fee deduction (such as retained Stripe processing fees) was not clearly disclosed or appears unfair, you may raise a complaint with provincial consumer protection agencies or seek a chargeback through your bank or card issuer. Purchases made through Apple or Google may be subject to their in‑app purchase refund procedures, which you can pursue separately.
Customer experiences
User reports are mixed. Some customers praise Relume’s fast customer support and willingness to issue refunds when mistakes happen and value the time saved in Webflow and Figma workflows. Other users have reported being charged despite cancelling during trials and described refunds that did not cover Stripe processing fees; a few reviewers have characterized those experiences as billing failures or misuse. These reports indicate responsiveness in some cases but also occasional billing disputes - keep documentation to support any claims.
Documentation checklist
- Account email and username used for the Relume subscription
- Date and method of purchase (receipt, Stripe confirmation, App Store / Google Play receipt)
- Screenshots showing subscription status, trial expiration date, and any cancellation confirmation
- Copies of email correspondence with support@relume.io and any replies
- Bank or card statement lines showing the charge(s) you are disputing
Common mistakes
Common pitfalls include assuming a trial auto‑cancels without confirming, not saving a cancellation confirmation or screenshot, and not checking which platform (web vs App Store / Google Play) processed the charge. Users also sometimes expect Stripe processing fees to be refunded in full; Relume’s web policy indicates refunded amounts may be reduced by such fees. If you purchased through Apple or Google and try to cancel on the Relume website, the platform purchase may remain active unless you cancel via the app store.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web dashboard (Account → Subscription) | Possible - contact support; web policy allows refunds when requested (may be reduced by Stripe fees) | Low (immediate cancellation; follow up with support if you need a refund) |
| Email to support ( | Possible - submit request within stated refund window; amount may vary | Medium (depends on response time and documentation) |
| Apple App Store / Google Play | Depends on platform - refunds handled by Apple/Google; Relume has no published platform policy | Varies (platform processes differ; may require a separate request) |
After cancelling
After you cancel, confirm you received a cancellation confirmation and monitor your card or bank statement for one or two billing cycles. If you need a refund, contact support@relume.io promptly and include your documentation checklist. For web purchases review Relume’s terms at relume.io/legal/terms and for the component library visit the public library at library-relume-io.relume.work. If a charge is clearly unauthorized or improperly processed, consider contacting your card issuer to request a chargeback while you continue to pursue the vendor resolution.
Address
Relume Tech Pty Ltd c/o FIELD LLP, 213‑304 Old Canmore Road, Canmore, Alberta, T1W 0L5, Canada