
Cancellation service N°1 in Canada

Contract number:
To the attention of:
Cancellation Department – Restoro
PO Box 19417 Metrotown PO
V5H 4J8 Burnaby
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Restoro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Restoro: Easy Method
What is Restoro
Restoro is a Windows repair utility that claims to scan for system issues, replace damaged or missing Windows files, remove malware, and improve PC performance. It is distributed as downloadable software with both one-time and subscription-style licensing options and is primarily sold through the vendor’s website.
How to cancel Restoro
- Gather your purchase details (order number, email used, payment method and date) before contacting Restoro.
- Contact Restoro support directly - reported methods include live chat, email and phone - requesting immediate cancellation of auto-renewal and/or subscription. Ask for a written confirmation (email) of the cancellation and any refund decision.
- If you do not receive a timely or satisfactory response, open a dispute or chargeback with your payment provider (bank, credit card, PayPal) and provide the evidence of your cancellation attempts.
- As an additional step for proof of formal cancellation requests, send a written cancellation and refund demand by registered mail (with return receipt) to the vendor address: PO Box 19417 Metrotown PO, Burnaby BC V5H 4J8, Canada.
What happens when you cancel
Cancellation typically stops future automatic renewals, but it may not automatically remove the software from your computer; you will usually need to uninstall the program separately. Access to paid features may continue until the end of any paid term already billed. Restoro’s handling of account data and any retained personal information should follow its privacy policy; cancelling a subscription does not necessarily delete account records - request deletion explicitly if desired.
Will I get a refund?
Officially, Restoro’s End User License Agreement references a 60-calendar-day return period for physical software under certain conditions, which appears to be focused on physical product returns and may not apply to digital purchases. User reports show refunds are frequently denied - especially after 60 days - and refunds are not consistently granted as a matter of routine. Some customers report successful refunds via payment processors (for example PayPal) or through third-party settlements, but those cases appear anecdotal rather than a reliable company policy. To maximize your chance of a refund, request it promptly through Restoro support, keep all documentation, and consider contacting your payment provider if the vendor refuses.
Restoro plans and pricing
| Plan | Price (USD / approx. CAD) | Period | Features |
|---|---|---|---|
| Basic / One-time repair | $27.95 USD (approx. C$37.63) | One-time | Single repair, scan & fix |
| Annual (1 PC) | $41.95 USD (approx. C$56.63) | Annual | Unlimited use for 1 PC for 1 year |
| Annual (3 PCs) | $58.95 USD (approx. C$79.58) | Annual | Unlimited use for up to 3 PCs for 1 year |
Your consumer rights in Canada
Under federal and provincial consumer protection laws in Canada, online purchases and digital subscriptions may be subject to a cooling-off or cancellation period (commonly 14 days) that can allow cancellation and refund, particularly for distance sales. If a product is not provided as described or does not function, you may have grounds to seek remedies. Restoro’s internal policies and user reports indicate refunds are not reliably honoured beyond company timeframes, so Canadians may need to escalate issues to their payment provider, file complaints with provincial consumer protection offices, or seek assistance through the Competition Bureau when statutory rights are not respected.
Customer experiences
Customer feedback is mixed. Some users report that Restoro effectively removed malware, fixed system files, sped up PCs, and that they received helpful support agents. However, common negative reports include difficulty cancelling subscriptions (no clear self-serve cancellation on the website), unresponsive or poor customer service, denied refund requests (especially after 60 days), and occasional reports of system instability or continued charges despite cancellation attempts. A small number of users report successful refunds through payment processors, but these outcomes are inconsistent.
Documentation checklist
- Order confirmation or invoice (order number, date, product/plan)
- Email address used to buy Restoro and any support email/chat transcripts
- Payment evidence (credit card or PayPal transaction ID, bank statements showing the charge)
- Screenshots of product pages, advertisements or claims you relied on, and any error messages
- Dates and details of all cancellation or refund requests (phone call logs, names of agents, chat logs)
- Registered mail receipt if you send a written cancellation/claim to the vendor address
Common mistakes
Users often assume that uninstalling the software automatically cancels a subscription; it usually does not. Another mistake is failing to keep proof of purchase and communication - without timestamps, your refund/chargeback claim is weaker. Waiting too long to request a refund or not escalating to your payment provider quickly can reduce chances of recovery. Some consumers respond to unsolicited calls offering remote access; granting remote access to unknown callers can cause additional risks. Finally, relying solely on anecdotal success stories rather than documented company policy can lead to unmet expectations.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Contact Restoro support (email/phone/live chat) | Possible but inconsistent; often denied beyond 60 days | Moderate - requires persistence and written confirmation |
| Dispute / chargeback with payment provider (card, PayPal) | Often effective when vendor refuses or is unresponsive; anecdotal refunds reported | Moderate - requires documentation and timely action |
| File complaint with consumer protection/Competition Bureau | May lead to investigation or mediation; not an immediate refund | High - formal process and longer timelines |
After cancelling
After you cancel, keep all confirmation emails and monitor your bank or card statements for any unexpected charges. If charges continue, open a dispute with your payment provider promptly. For further help or formal complaints in Canada, consider these resources: Competition Bureau of Canada (competitionbureau.gc.ca), Government of Canada consumer information (canada.ca/consumer), provincial consumer protection offices (for example Consumer Protection BC), and your payment provider’s dispute and chargeback pages (for example PayPal chargebacks). Keep copies of everything in case you need to escalate or provide evidence to a regulator or your bank.
Address
For registered mail (recommended to provide proof of delivery), send correspondence to:
PO Box 19417 Metrotown PO, Burnaby BC V5H 4J8, Canada
Send your written cancellation and refund request by registered mail (raccomandata con ricevuta di ritorno) to ensure proof of delivery and keep the receipt for your records.