Cancellation service #1 in China
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sidify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Sidify: Easy Method
What is Sidify
Sidify is a software company that produces music conversion tools (for example, Spotify Music Converter and All-in-One Music Converter) which let users convert streaming audio into common file formats and manage converted files locally. The company sells subscriptions and one-time (lifetime) licenses through its website and also has apps distributed via the App Store and Google Play.
How to cancel Sidify
- Preferred - If you bought your subscription on the Sidify website, open the order confirmation email and click the "view your subscription" link to access your order management page; follow the on-screen option to cancel automatic renewal. This is the fastest and most direct method.
- If you cannot find the email or prefer assistance, send an email to support@sidify.com requesting cancellation and include your order number, purchase date and the email used for the order.
- If you purchased via Apple's App Store (iOS), cancel through your Apple ID account settings - Sidify cannot cancel App Store subscriptions or issue refunds for those transactions.
- If you purchased via Google Play (Android), cancel through your Google Play account subscriptions - Sidify cannot cancel Google Play subscriptions or issue refunds for those transactions.
What happens when you cancel
For subscriptions purchased on Sidify.com, canceling stops automatic renewal so you will not be charged again; you will typically retain access to the product until the end of the already‑paid billing period. Sidify’s web cancellation and refund processes apply only to purchases made directly through their site.
For App Store and Google Play purchases, canceling through Apple or Google stops future billing from that platform but does not alter Sidify’s access control or refund policy on the Sidify side - refunds and subscription management for those purchases must be handled through the platform where the purchase was made.
Will I get a refund?
Sidify’s published refund policy offers a 5‑day money‑back guarantee for subscription‑based products (monthly and yearly licenses) and a 30‑day money‑back guarantee for lifetime (perpetual) licenses. Refund eligibility is subject to the conditions in their policy: refunds are generally not granted for simple change of mind, misunderstanding of functionality, or if you miss the 5‑day window. Accepted exceptions can include double payment, failure to receive a registration code with no support response within a short period, purchasing the wrong product and correcting it within the refund window, or encountering a problem that cannot be fixed within the refund period. For details, see Sidify’s refund page: Sidify Refund Policy.
If you purchased through the App Store or Google Play, you must request refunds from Apple or Google directly; Sidify cannot process refunds for purchases billed by those platforms.
Sidify plans and pricing
| Plan | Price (approx C$) | Period | Features |
|---|---|---|---|
| Spotify Music Converter (Annual) | ≈ C$60.70 | Annual (billed monthly at US$3.75/mo) | Convert Spotify to MP3/AAC/WAV/FLAC/AIFF/ALAC; 10× speed; ID3 tags, lossless quality |
| All‑in‑One Music Converter (Annual) | ≈ C$107.90 | Annual (billed monthly at US$6.66/mo) | Convert from 17+ platforms including Spotify, Apple Music, YouTube Music, etc. |
| Spotify Music Converter (Lifetime) | ≈ C$121.40 | One‑time payment | Full features, lifetime updates & support |
| All‑in‑One Music Converter (Lifetime) | ≈ C$215.90 | One‑time payment | Full features across multiple platforms, lifetime updates & support |
Note: Sidify’s official site lists prices in USD. CAD values above are approximate, using an exchange rate of about 1.35 USD→CAD; actual charged amounts may vary with current rates and bank fees.
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, consumers generally have rights related to unauthorized charges, non‑delivery of purchased services, or defective digital goods. Sidify’s published refund windows (5‑day for subscriptions, 30‑day for lifetime licenses) are contractual terms that provide additional clarity, but they do not necessarily remove any statutory rights you may have under applicable Canadian law. If you believe a charge was unauthorized or services were not provided as expected, you may request a refund, dispute the charge with your card issuer, or file a complaint with your provincial consumer protection agency. For App Store and Google Play purchases, you may also pursue refund requests through Apple or Google under their own policies and processes.
Customer experiences
Reviews show a mix of positive and negative experiences. Many users praise Sidify for an intuitive interface, fast and stable conversion of large playlists, preservation of audio quality and metadata, and generally responsive customer support. However, some users report problems: delayed or unresponsive support, unsuccessful refund attempts, converters failing for some services (for example, reports about Tidal), and in several cases users have reported that using the Spotify converter coincided with Spotify account warnings or suspensions for "unauthorized use." There are also isolated reports of ongoing billing after cancellation and disputes over refunds; these experiences highlight the importance of keeping receipts and following platform‑specific cancellation steps where applicable.
Documentation checklist
- Order confirmation email (look for the "view your subscription" link)
- Receipt or invoice showing purchase date, amount and order number
- Payment method details or a screenshot of the card statement showing the charge
- Registration code or license key (if applicable)
- Dates of attempted cancellations and any support tickets or emails (include full message text and timestamps)
- Screenshots or log output showing the problem you reported (errors, failed conversions, account notices)
Common mistakes
Common pitfalls include trying to cancel a web purchase via Apple/Google account settings (or vice versa), missing the applicable refund window (5 days for subscriptions, 30 days for lifetime), failing to save the order confirmation email with the subscription management link, and not retaining proof of purchase or correspondence with support. Another frequent issue is assuming Sidify can control or refund App Store/Google Play charges - for those purchases you must use the platform’s cancellation and refund mechanisms. If you experience unexpected billing after cancellation, document all communications and consider contacting your payment provider as well as Sidify support.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Purchase via Sidify website (web) | Possible - 5‑day money‑back for subscriptions; 30‑day for lifetime; subject to policy | Low - use the "view your subscription" link in the order confirmation or email support |
| Purchase via Apple App Store (iOS) | Request via Apple - Sidify cannot issue App Store refunds | Moderate - cancel in Apple ID subscriptions and request refund through Apple support |
| Purchase via Google Play (Android) | Request via Google - Sidify cannot issue Google Play refunds | Moderate - cancel in Google Play subscriptions and request refund through Google support |
After cancelling
After you cancel, keep your order confirmation, receipts and any support correspondence until the billing period ends and any refund requests are resolved. If you need to request a web refund or check Sidify's policy, see Sidify Refund Policy and the subscription FAQ at Sidify Subscription FAQ. For App Store or Google Play purchases, follow Apple’s or Google’s help pages to request refunds and manage subscriptions. If cancellation or refund attempts fail and you believe a consumer protection issue exists, you can contact your payment provider or your provincial consumer protection agency for further options.
Address
Sidify Inc., Shenzhen, Guangdong, China