Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Snoop
10 Norwich Street
EC4A 1BD London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Snoop service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Snoop: Easy Method
What is Snoop
Snoop is a personal finance app that helps users track spending, set budgets, monitor accounts, and discover potential savings. It is available as a free version with core features and a paid tier (often marketed as Snoop Plus or similar) that adds extra reporting, categories and tracking tools.
How to cancel Snoop
Below are the most common ways Canadians can cancel Snoop depending on how the subscription was purchased. Choose the route you used to subscribe (in‑app via the App Store or Google Play, or directly via Snoop/free version) and follow the relevant steps.
- Email (recommended): Send a clear cancellation request to hello@snoop.app. Include the email address on the Snoop account, the subscription type (monthly or annual), the app store used (if any) and any order/receipt ID. This method works for free and paid subscriptions.
- In‑app: If the Snoop app provides an account/subscription page, open the app, go to your account or subscription settings and cancel from there. Look for a "Manage subscription" or "Cancel" option.
- App Store / Google Play: If you subscribed via Apple or Google, cancel through your app store account subscriptions (see Apple’s reportaproblem.apple.com for refunds and Google Play’s subscription management under Payments & subscriptions in the Play Store).
What happens when you cancel
If you cancel a paid subscription, cancellation prevents future renewals - you will not be charged again after the current billing period. Access to paid features typically continues until the end of the current monthly billing cycle for monthly plans, or until the end of the current annual period for annual plans. For the free version, cancellation simply ends any account-linked services without a charge.
Snoop will retain account data according to its privacy and data-retention policies; cancelling does not necessarily delete your account or stored data unless you request account deletion separately. If you want your data removed, include that request when you contact support.
Will I get a refund?
Snoop’s stated policy is that refunds are handled by the app store when purchases were made via the App Store or Google Play. Within the first 14 days after being charged you may request a full refund through the applicable app store process. Snoop does not process refunds directly for store purchases.
Outside that 14‑day window, Snoop’s policy indicates no refunds will be provided unless explicitly stated otherwise in the Terms. App store processing times can vary - Apple’s refund processing may take from about 48 hours up to several weeks (reports up to ~60 days), and Google Play has its own review process for refund requests.
Snoop plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | C$0.00 | One‑time / always free | Basic Snoop features (tracking, budgeting, alerts) |
| Snoop Plus (estimated) | Approx. £4.99/month or £39.99/year (store conversion to CAD applies) | Monthly or Annual | Unlimited categories, spending/refund alerts, custom reports, net worth tracking, manual accounts, payday‑to‑payday tracking |
Your consumer rights in Canada
In Canada, consumer‑protection rules vary by province. Digital subscription purchases made through app platforms often follow the app store’s refund and cancellation processes, but provincial laws may provide additional protections, cooling‑off periods, or dispute options. If you believe a refund or cancellation request was wrongly denied, you can contact your card issuer to dispute a charge or seek guidance from your provincial consumer protection office.
Customer experiences
Users commonly praise Snoop for a user‑friendly interface, helpful budgeting insights and clear visibility into spending patterns; many say the free version is feature‑rich enough for everyday tracking. Conversely, reviews note issues such as slow processing of deposits/withdrawals, occasional app design frustrations, pressure to leave high ratings, and imperfect transaction categorization, especially for recurring items. Experiences vary, so reading recent reviews and confirming app‑store policies before subscribing is advisable.
Documentation checklist
- Account email used with Snoop
- Subscription details (monthly vs annual) and date charged
- App store order ID or receipt (Apple/Google Play) if applicable
- Screenshot(s) of subscription page or payment confirmation
- Any correspondence with Snoop support (emails or in‑app messages)
Common mistakes
Common errors include cancelling only in the Snoop app when the subscription was purchased through the App Store or Google Play - this can leave the store‑side subscription active and continue billing. Another frequent mistake is waiting more than 14 days to request a refund via the app store and then expecting a full refund despite store policy limitations. Users sometimes forget to include the account email or order ID in cancellation requests, which delays support handling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email Snoop (hello@snoop.app) | Refunds for store purchases are handled by the app store; email can cancel account/subscription and request guidance | Easy |
| In‑app cancellation | No direct refund; stops future renewals but refunds handled via store if purchased there | Easy to Medium (depends on app UI) |
| App Store / Google Play | Refunds may be available (full refund possible within first 14 days via store process); store decision | Medium (store forms and verification required) |
After cancelling
After you cancel, keep your purchase receipts and any confirmation emails. If you need a refund via Apple, start at reportaproblem.apple.com. For Google Play, use the Payments & subscriptions area in the Play Store or see Google Play help at Google Play refunds. If an app‑store refund is denied and you believe you have grounds under provincial consumer law, consider contacting your card issuer to dispute the charge or your provincial consumer protection agency for next steps. For account or data removal requests, include that in your email to hello@snoop.app. For community reviews and experiences, see Snoop’s Trustpilot page: Snoop on Trustpilot (Canada).
Address
10 Norwich Street, London, United Kingdom, EC4A 1BD