Cancellation service N°1 in the Netherlands
Contract number:
To the attention of:
Cancellation Department – Surfshark
Kabelweg 57
1014 BA Amsterdam
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Surfshark service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Surfshark: Easy Method
What is Surfshark
Surfshark is a commercial virtual private network (VPN) and online privacy service that routes your internet traffic through encrypted servers to protect privacy, mask IP addresses, and enable access to region-restricted content. It is offered as apps for desktop and mobile, browser extensions, and bundled packages with additional cybersecurity tools (antivirus, data-removal, private search) under several subscription plans.
How to cancel Surfshark
- Web (via Surfshark website): Log in to your Surfshark account, go to Subscription → Payments → click “Cancel auto-renewal.” If you prefer, contact Surfshark support via live chat or email and request cancellation of automatic payments. See the official guidance: Cancel auto-renewal (Surfshark support).
- Apple App Store (iPhone/iPad/Mac): Open Settings on your Apple device → tap your name → Subscriptions → choose Surfshark → tap Cancel Subscription. App Store subscriptions are managed by Apple and refunds must be requested from Apple.
- Google Play Store (Android): Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Surfshark → Cancel subscription. For refunds, follow Google Play’s refund process if within the allowed window.
What happens when you cancel
Cancelling auto-renewal stops future subscription charges; you keep access to the paid features until the current paid period expires. Cancelling the subscription via the provider that handled the sale (Surfshark, Apple, or Google) is required to stop renewal. Your Surfshark account and basic account data remain unless you request account deletion; Surfshark’s data retention and account-deletion procedures are governed by its privacy policy. If you purchased through a third party (App Store/Play), cancellation and post-cancellation support may be subject to that vendor’s rules.
Will I get a refund?
Direct purchases made on Surfshark’s website are covered by a 30-day money-back guarantee for the initial purchase only, limited to one refund per service; recurring payments are generally non-refundable. If you bought via the Apple App Store, Surfshark cannot issue refunds - you must request a refund from Apple. For Google Play purchases, you can request a refund through Google Play within 48 hours; outside that window, contact Surfshark support and reference the 30-day guarantee (subject to Surfshark’s one-refund rule and eligibility checks). If support refuses, you may consider a chargeback through your payment provider, but that has separate risks and timelines.
Surfshark plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Starter (Monthly) | C$15.45/month | Monthly | Basic VPN protection |
| Starter (Annual) | C$3.99/month (billed ≈ C$47.88 first year) | 12 months | Basic VPN services, access to all servers |
| Starter (Biennial) | C$2.49/month (billed ≈ C$59.76 for first 24 months) | 24 months | Basic VPN services, access to all servers, includes 2 months free |
| One (Monthly) | C$17.95/month | Monthly | VPN + additional cybersecurity tools (antivirus, alert, search, alternative ID) |
| One (Annual) | C$4.09/month (billed ≈ C$49.08 first year) | 12 months | VPN + antivirus, alerts monitoring, private search |
| One (Biennial) | C$2.94/month (billed ≈ C$76.56 for first 26 months) | 24 months | VPN + antivirus, alerts, search, alternative ID, includes extra months free |
| One+ (Monthly) | C$20.65/month | Monthly | All One plan features plus data removal service (Incogni) |
| One+ (Annual) | C$6.49/month (billed ≈ C$77.88 first year) | 12 months | VPN + antivirus, alerts, search, alternative ID, Incogni data removal |
| One+ (Biennial) | C$4.59/month (billed ≈ C$119.28 for first 26 months) | 24 months | VPN + full suite features including data removal, includes extra months free |
Note: These are introductory Canadian dollar rates for first-term billing as of late 2025; renewal rates can be significantly higher. Check your invoice for exact renewal pricing.
Your consumer rights in Canada
Canadian consumer-protection laws can provide additional remedies for digital goods beyond a vendor’s stated policy. This may include entitlement to refunds in cases of misleading pricing, non-delivery, or defective service. Ads shown in CAD that do not match the actual charged amount may violate provincial pricing-disclosure rules (e.g., Ontario). If Surfshark support refuses a refund you believe you are owed, you can escalate to your payment provider for a chargeback or seek guidance from a provincial consumer-protection office; be aware of time limits and evidence requirements for chargebacks and formal complaints.
Customer experiences
Public reviews are mixed. Positive feedback highlights fast, patient customer support and an easy-to-use, performant app with competitive introductory pricing. Negative feedback focuses on refund and currency issues (e.g., being charged a non-CAD amount), difficulties cancelling or obtaining refunds, and some reports of account blocks or unhelpful service responses. These mixed experiences suggest success can depend on purchase channel, documentation provided, and timing when contacting support.
Documentation checklist
- Account email and user ID; order number or invoice
- Date of purchase and last renewal date
- Payment method (card, PayPal, Apple/Google), full transaction amount and currency
- Screenshots of subscription page, billing statement, and any ads or pricing shown in CAD
- Copies of chat transcripts or email correspondence with Surfshark support
- Proof of registered-mail dispatch if you send a written cancellation or complaint (raccomandata A/R)
Common mistakes
Common mistakes include cancelling on the wrong platform (for example turning off Surfshark within the app but not canceling the App Store subscription), waiting until after a renewal charge posts before attempting cancellation, and not keeping proof of purchase or communication. Another frequent issue is assuming a refund is automatic - Surfshark’s 30-day guarantee applies to direct initial purchases only and refunds for third-party purchases must be pursued with that vendor. To avoid problems, cancel before the renewal date, retain receipts, and document all communications.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct on Surfshark website | 30-day money-back on initial purchase only; one refund per Service; recurring payments non-refundable | Easy - cancel auto-renewal in account or via support |
| Apple App Store | Refunds handled by Apple; Surfshark cannot issue refunds for App Store purchases | Medium - must use Apple’s refund process |
| Google Play Store | Request via Google Play within 48 hours; otherwise contact Surfshark within 30-day guarantee (subject to limits) | Medium - Google Play process or Surfshark support involvement |
After cancelling
After you cancel, confirm that auto-renewal is turned off in the account or the vendor’s subscription manager, save confirmation messages or screenshots, and check your card or bank for any pending/posted charges. For policy details and support: Surfshark’s cancel auto-renewal article is at support.surfshark.com, and the refund policy is at Surfshark refund policy. For step-by-step cancellation guidance the blog page may help: How to cancel Surfshark (blog). If you still cannot resolve the issue, consider contacting your payment provider for a chargeback or a provincial consumer-protection office.
Address
If you need to send a written cancellation or formal complaint by registered mail (raccomandata A/R) for proof of dispatch, send it to:
Surfshark B.V.
Kabelweg 57
1014 BA Amsterdam
The Netherlands