Cancellation service #1 in Italy
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tempo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Tempo: Easy Method
What is Tempo
Tempo is an at-home strength training system that combines dedicated hardware (weighted equipment and a camera-equipped console) with an AI-driven membership for guided workouts, live and on‑demand classes, and real‑time form feedback. The service is delivered via a subscription model that unlocks training content and guidance tied to your Tempo account and device.
How to cancel Tempo
- Sign in to your Tempo account on the Tempo app or at your account page on www.tempo.fit, go to Membership or Subscriptions, and select Cancel; confirm and save any cancellation confirmation or reference number.
- If you were billed through the Apple App Store or Google Play, cancel the subscription via your App Store / Google Play subscriptions settings (cancellations in Tempo’s site may not stop store billing).
- If you purchased a prepaid membership or bundle and cancellation is not offered in the app, contact Tempo Support requesting cancellation and any refund eligibility; include your order number and device serial.
- If you need written proof or Tempo requests a mailed notice, send a registered letter with return receipt (raccomandata con ricevuta di ritorno / A/R) to the address below and keep the postal receipt as evidence.
What happens when you cancel
After you cancel, access to membership content typically continues until the end of the billing period you’ve already paid for (for monthly plans) or until the end of the prepaid term where applicable. Cancellation prevents future renewals but does not always trigger automatic refunds. Your Tempo account and workout history are normally retained by Tempo unless you request deletion; if you want your data removed or exported, contact support and make the request in writing.
Will I get a refund?
Tempo’s refund outcome depends on the plan, how you bought the membership, and the reason for cancellation. Monthly subscriptions are usually non‑refundable for already‑used periods but you will not be charged after cancellation takes effect. Prepaid 12‑ and 24‑month memberships are commonly sold as non‑refundable or subject to limited pro‑rata refunds under Tempo’s terms. Exceptions that can improve refund chances include defective hardware, billing errors, or statutory consumer rights that apply to online purchases. If you believe you are due a refund, contact Tempo Support with proof of purchase; if billing was through Apple/Google, follow their refund processes as well.
Tempo plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Membership | approx. C$53/month | Monthly | AI personal training, live and on‑demand classes, real‑time feedback |
| 12‑Month Prepaid Membership | approx. C$567 total (≈C$47/month) | Annual prepaid | One year of unlimited training, shareable across household |
| 24‑Month Prepaid Membership | approx. C$972 total (≈C$40/month) | 2‑Year prepaid | Two years of unlimited training, household access |
| Move Bundle (first year) | approx. C$68/month | Monthly (equipment + training) | Full Move equipment + training access |
| Studio Suite Bundle (first year) | approx. C$189/month | Monthly (equipment + training) | Full Studio equipment + training access |
| Notes | All official Tempo pricing is listed in USD; CAD conversions above are approximate using an assumed 1.35 USD→CAD rate. Tempo’s official site may not display CAD prices and Canadian customers can be billed in USD. | ||
Your consumer rights in Canada
Canadian consumer protections vary by province. You may have remedies under provincial consumer protection laws for misrepresentations, defective goods, or unfair practices. Purchases made online still fall under provincial rules and your card issuer’s chargeback policies; many consumers rely on credit‑card dispute procedures where a refund is contested. If you believe Tempo has breached a contractual or statutory duty, you can escalate to your provincial consumer protection office or seek guidance from federal resources such as the Government of Canada’s consumer pages.
Customer experiences
User experiences vary: many report straightforward cancellation when done in the Tempo app or via the store that billed them, while others note delays contacting live support or disputes over prepaid refunds. Hardware returns and refunds for bundled equipment are the most commonly reported friction points. Documented evidence (order numbers, screenshots, confirmation emails) often resolves issues more quickly.
Documentation checklist
- Order number, purchase date, and billing receipts
- Account email and device serial number
- Screenshots of subscription status and cancellation confirmations
- Bank or card statement showing the charge
- Copies of any emails or chat transcripts with Tempo support
- Registered‑mail receipt and return‑receipt (A/R) if you send a letter
Common mistakes
Common errors include assuming cancelling in the Tempo app will stop store billing (if purchased through Apple/Google), cancelling after the free trial ends (resulting in a billed period), and not saving a cancellation confirmation. Some consumers expect full refunds for prepaid plans even when the terms are non‑refundable, or they return hardware without an RMA and then face refusal of refund. Always verify the billing channel and keep written evidence of your cancellation request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel in Tempo app / account page | Possible for future charges; refunds uncommon for past periods unless qualifying reason | Low - self‑service |
| Contact Tempo Support (email/chat) | Possible - depends on plan, purchase channel and reason (defect/ billing error more likely) | Medium - may require follow‑up and documentation |
| Send registered letter / formal notice (A/R) / return equipment | Varies - can strengthen legal proof and escalate, but refund not guaranteed | High - formal process and postal proof required |
After cancelling
Keep the cancellation confirmation, monitor your card statements for any unexpected charges, and save all correspondence. If you do not receive a satisfactory response, consider filing a dispute with your card issuer and contacting your provincial consumer protection office. Useful resources: Tempo Support, Tempo Terms of Service, and federal consumer information to understand next steps and escalation options.
Helpful links: Tempo Support, Tempo Terms, Government of Canada - Consumer Information, BBB Canada.
Address
If you need to send written notice or a registered letter for proof of delivery, send it by registered mail with return receipt (raccomandata con ricevuta di ritorno / A/R) to:
Essity Italy S.p.A.
Via XXV Aprile, 2
55011 Lucca, Italy