Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Tendermeets
Watchmoor Park Building B, Riverside Way, Building B
GU15 3YL Camberley
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tendermeets service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Tendermeets: Easy Method
What is Tendermeets
TenderMeets is an online dating platform that offers free accounts and paid premium subscriptions with features such as unlimited messaging, full-size photos, advanced search, and full profile access. It is operated by Tender Touch (UK) Limited and prices are published in US dollars rather than Canadian dollars.
How to cancel Tendermeets
- Web (site) - Log in to the TenderMeets web version, click your avatar → My Settings → Billing History → “Deactivate Subscription” to stop auto-renewal immediately.
- Email - You may cancel by sending an email to TenderMeets customer support (use the address or contact form on the site).
- Customer Service (phone) - You can call TenderMeets customer support to cancel the subscription; note that the 100% money-back guarantee requires contacting support by phone to process.
- App store purchases - If you subscribed through Apple App Store or Google Play, cancel the subscription through your Apple/Google account (store-managed subscriptions are cancelled in the store, not on the TenderMeets site).
What happens when you cancel
Paid subscriptions are set to auto-renew; cancelling via the web deactivates the subscription to stop future auto-renewals. Free trial cancellations end immediately. The exact access period after cancellation is determined by the subscription terms - cancel before the next billing to avoid another charge. Keep records of the cancellation confirmation and any correspondence with support in case of disputes.
Will I get a refund?
TenderMeets offers a stated "100% Money-back Guarantee" but it has specific eligibility criteria: the account must have been active for three months, the user must have logged in at least three times per week, and interacted with at least five matches. The money-back guarantee must be processed by calling customer support. Separately, the company states you have up to 3 days from the purchase date to request a refund if you are unhappy. TenderMeets' published policy does not reference Canada’s statutory 14-day cancellation/withdrawal right.
Tendermeets plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 1‑Month Premium | US$34.99 (≈C$ - ) | Monthly | Unlimited messaging, full-size photos, advanced search, attach media, full profile access |
| 3‑Month Premium | US$59.97 total (≈C$ - ) | 3 Months (~US$19.99/month) | Same as above |
| 6‑Month Premium | US$95.94 total (≈C$ - ) | 6 Months (~US$15.99/month) | Same as above |
Your consumer rights in Canada
Canadian federal and provincial consumer protections may provide a 14-day right of withdrawal for some online purchases of digital goods and services, but TenderMeets' publicly stated refund terms do not reference that statutory right and instead rely on internal eligibility conditions and a 3-day refund window. If TenderMeets does not honour a statutory right, Canadian users can file a complaint with the Competition Bureau, contact their provincial consumer protection office, or request a chargeback through their payment provider or credit card issuer.
Customer experiences
User reports are mixed. Some reviews (for example on Sitejabber) praise effective search filters, a user-friendly interface and satisfactory matchmaking results. However, many other reviews (including on Trustpilot, PissedConsumer and scam-focused complaint sites) allege unexpected charges, difficulty cancelling, recurring billing after cancellation, poor refund handling and reports of suspicious or low-quality profiles. These negative reports suggest you should keep careful records of charges and any cancellation confirmations.
Documentation checklist
- Account username and email used to register
- Purchase receipts or confirmation emails showing date and amount billed
- Bank or card statements showing the charge(s)
- Screenshot or confirmation of cancellation (web "Deactivate Subscription" page or support reply)
- Record of calls (date/time) and copies of any emails or chat exchanges with customer support
- Evidence of activity if pursuing the 100% money-back guarantee (login/activity dates, interaction records)
- If sending paper correspondence, use the registered postal address and send by registered mail with return receipt for proof of delivery.
Common mistakes
Common errors include waiting until after the renewal date to cancel (resulting in another full charge), assuming deleting your profile cancels a paid subscription, not keeping proof of cancellation, and contacting the wrong support channel for refunds. For the advertised money-back guarantee, failing to meet the activity requirements (three months active, logging in three times per week, interacting with at least five matches) or not calling the phone support line can cause a refund request to be denied. Also, purchasers who subscribed through an app store must cancel through that store, not via the TenderMeets web controls.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (site) | Refunds possible but subject to TenderMeets' eligibility rules; web cancellation stops auto-renewal immediately. | Low (immediate deactivation for auto-renewal) |
| Refund requests can be made by email, but the money-back guarantee specifies phone processing; email may incur delays. | Medium (may require follow-up and proof) | |
| Customer Service (phone) | Required for processing the 100% money-back guarantee; refund still depends on meeting eligibility and timing (3-day window noted). | Medium (mixed user experiences reported) |
After cancelling
After you cancel, keep your documentation and watch your bank/card statements for any further charges. If you need to request the money-back guarantee, call customer support as required and be prepared to provide evidence of the eligibility criteria. For next steps or to file complaints, useful resources include TenderMeets’ help and contact pages and Canadian consumer authorities. If your charge was made through Apple or Google, check the App Store or Google Play purchase history and support pages for subscription cancellation and refund procedures.
Helpful links (official sites): TenderMeets, Competition Bureau Canada, Provincial consumer protection directory, Apple billing & subscriptions, Google Play subscriptions.
Address
Tender Touch (UK) Limited, Watchmoor Park Building B, Riverside Way, Building B, Camberley, GU15 3YL, United Kingdom