Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Trendspider.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Trendspider: Simple Process
What is Trendspider
TrendSpider is a technical analysis and charting platform that automates trendline detection, multi-timeframe analysis, scanning and backtesting. It is offered as a subscription service with multiple tiers that increase capacity, alerts and advanced features.
How to cancel Trendspider
- On the web (recommended): Log in, go to Account & Settings → Plan tab → click “Cancel Auto‑Renewal”, complete the on-screen steps and wait for an email confirmation. See the official steps at TrendSpider cancellation instructions.
- Alternatives: submit a cancellation request by phone at 833‑587‑3637 (Mon - Fri 9 am - 5 pm CT), by email to hello@trendspider.com, or via live chat (“Talk to a human”).
- If you prefer written notice by post, send a dated, signed cancellation letter by certified mail / raccomandata A/R to TrendSpider’s address (see final section below) and keep proof of mailing and delivery.
- Note: TrendSpider’s documentation emphasizes direct (web) cancellation methods; there are no explicit support pages for cancellations made through the App Store or Google Play - if your purchase was through an app store, you should also check and cancel via that store.
What happens when you cancel
When you cancel auto‑renewal, your account typically remains active until the end of the current paid period; you will not be charged again after cancellation. You should receive an email confirmation of cancellation. Your saved charts, scans and bots generally remain associated with your account, but access to plan‑specific features will stop at the end of the billing cycle. If you want records retained outside TrendSpider, export or screenshot them before access ends.
Will I get a refund?
TrendSpider’s policies do not provide a general 14‑day automatic refund right. Trial extensions (up to 28 days) may be offered, but trial fees are non‑refundable. Refunds for paid renewals or pre‑pays are allowed only if requested within 72 hours of the charge and after you cancel; such refunds are reduced by any trial fee that would have applied. After 72 hours, renewal fees are non‑refundable and TrendSpider’s policy states that “all sales are final.” See the official refund information at TrendSpider refund policy and the billing policy at TrendSpider billing & refund policy.
Trendspider plans and pricing
| Plan | Price (approx) | Period | Notes |
| Standard (annual equivalent) | approx CA$20 - CA$25 / month (annual) | Annual (billed in USD, converted to CAD) | All features; capacity varies by tier. Verified example: CA$244.40/year (~CA$20/mo). |
| Premium / Enhanced / other tiers | Not confirmed in CAD - likely USD prices converted at payment (approx USD $82 - $197/mo equivalent) | Monthly or Annual | Higher capacities, more alerts, priority support; actual CAD cost depends on FX and bank fees. |
| Currency & taxes | Varies | Per transaction | TrendSpider does not publish CAD pricing; Canadians are billed in USD and charged CAD by the card issuer at the FX rate plus any taxes or fees. |
Your consumer rights in Canada
Under TrendSpider’s stated policy, refunds are limited and time‑sensitive: the platform permits refunds only within a 72‑hour window after a charge and after cancellation; trial fees are non‑refundable and sales after that period are final. Canadian consumer protection laws vary by province and by the product type (digital content vs. physical goods), so statutory rights differ across jurisdictions. In practice this means you should review TrendSpider’s refund terms carefully, act quickly if you believe you are entitled to a refund, and retain receipts and proof of requests. If you purchased via an app store (Apple or Google), the app store’s refund/dispute processes and their timelines may also apply.
Customer experiences
Reviews are mixed. Many customers praise TrendSpider for powerful automated features (trendlines, multi‑timeframe analysis, scanning and backtesting), robust training materials and responsive customer support. Several Canadian reviewers on Capterra and Trustpilot specifically cite the platform’s capability for programmatic scanning and strong support.
On the other hand, some users report a steep learning curve and a complex UI that can be overwhelming. A number of negative experiences relate to refunds - customers who requested refunds after the 72‑hour window or expected more flexibility have reported being declined, which has caused dissatisfaction for some reviewers.
Documentation checklist
- Account email and username; last 4 digits of the payment card used.
- Billing receipt(s) showing the charge date and amount (screenshots or PDF).
- Proof of cancellation: email confirmation, screenshot of the Plan tab showing “Cancel Auto‑Renewal,” or chat transcript.
- For mailed notices: dated and signed cancellation letter, certified mail / raccomandata A/R receipt and delivery confirmation.
- Phone call logs: date/time, representative name (if available), and brief summary of the conversation.
Common mistakes
Waiting too long to request a refund is a frequent error - TrendSpider allows refunds only within 72 hours of a charge, so requests after that are generally denied. Another common mistake is assuming cancellation via the mobile app automatically stops billing if the subscription was purchased directly through TrendSpider’s website; always confirm whether your purchase route was the app store or TrendSpider’s site and cancel in the correct place. Failing to keep a copy of the cancellation confirmation or a receipt can make disputes harder to resolve. Finally, some users assume there is a 14‑day right to cancel with refund - TrendSpider’s policy does not provide this, so check the policy and act promptly.
Comparative recap
| Method | Refund | Difficulty |
| Web (Account & Settings → Plan → Cancel Auto‑Renewal) | Refund possible if requested within 72 hours of charge and after cancellation; otherwise no | Easy |
| Phone / Email / Live chat | Same refund rules apply (72‑hour window); accepted channels for requests | Moderate |
| App Store / Google Play | Refund policy unclear in TrendSpider docs - refunds handled by the app store’s processes and timelines | Variable (depends on store) |
| Certified mail (written notice) | Cancellation accepted when received, but refund subject to the same 72‑hour rule | Moderate / Slow |
After cancelling
After you cancel, watch for a confirmation email and save it. If you expect a refund, submit your refund request immediately and include billing receipts and any required account details. For disputes, keep all documentation and consider contacting your card issuer if you believe a charge is unauthorized or if TrendSpider does not honor its stated policy within the allowed window. For official guidance, see TrendSpider’s cancellation instructions at https://help.trendspider.com/kb/policies/cancellation-instructions and refund policy at https://trendspider.com/refund-policy/.
Address
To send written cancellation by mail (recommended by certified mail / raccomandata A/R): TrendSpider, 2028 E. Ben White Blvd. #240‑2010, Austin, Texas 78741.