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I hereby notify you of my decision to terminate the contract relating to the Truckstop service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Truckstop: Easy Method
What is Truckstop
Truckstop (also marketed as The Internet Truckstop and accessible via Truckstop.com and its related apps) is a load board and freight-management service that connects carriers and brokers, offering subscription plans for load search, carrier tracking, broker tools and related features. Subscriptions are billed periodically and governed by the provider’s Terms and Conditions.
How to cancel Truckstop
- Cancel online at least 5 days before your next invoice date: sign in to Truckstop.com or itsdispatch and use the billing page, or contact Truckstop by phone or chat. Cancellations must be requested at least 5 days prior to the next billing cycle; cancellation takes effect on the last day of the current billing period and no prorated refund is provided.
- If your account or subscription is governed by the Main Services Agreement (Terms and Conditions), the contract requires requesting removal of a service at least 5 days before the next billing cycle; written notices to Legal may be required by the Terms.
- If you subscribed through the Apple App Store or Google Play, manage and cancel the subscription entirely through your Apple or Google account settings; Truckstop does not control platform-managed subscriptions or platform refunds.
- If you wish to provide written notice per the Terms, send a registered-letter (e.g., raccomandata A/R or equivalent registered mail) addressed to the company’s Legal contact at the San Francisco address (see Address section below) and keep proof of delivery.
What happens when you cancel
When a cancellation is effective it takes effect on the last day of your current billing period; you generally retain access until that day and your subscription will not renew after that date. Truckstop’s published terms state there is no prorated refund for partial billing periods. Because Terms and customer experiences vary, export or save any account data you need (contacts, load history, invoices) well before the cancellation date rather than relying on continued access after cancellation.
Will I get a refund?
Under Truckstop’s Main Terms, purchases are final and generally non‑refundable; refunds or credits may be issued only at Truckstop’s sole discretion. The Terms do not provide a specific 14‑day cooling‑off or automatic statutory refund right; discretionary refunds are the exception rather than the rule. If you believe the service was not delivered as promised, you may try to request a refund from support, but the Terms reserve refund decisions to Truckstop.
Truckstop plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Carrier Load Board - Basic | US$42.00 | Monthly | Load search, truck post, private loads, authority age filter, load popularity, backhaul search, truck count by state, route map, Canadian loads, broker factorability data |
| Carrier Load Board - Advanced | US$135.00 | Monthly | Everything in Basic plus broker rating, report a broker, Book It Now, FuelDesk |
| Carrier Load Board - Pro | US$159.00 | Monthly | Everything in Advanced plus real-time live loads, rate insights, load comparison, RPM heat map, multi-trip search, load alert notifications |
| Broker Load Board - Basic | US$109.00 | Monthly | Truck/lane searching, load posting, decision tools, private loads, carrier authority age filter |
| Broker Load Board - Pro | US$239.00 | Monthly | Everything in Basic plus carrier performance rating, rate insights, real-time updates, load insights, post Book It Now loads |
| Broker Load Board - Premium | US$369.00 | Monthly | Everything in Pro plus carrier monitoring, predictive carrier sourcing; includes an additional user at no extra charge |
No official Canadian dollar (CAD) pricing is published by Truckstop; prices are shown in USD. For exact CAD costs or region-specific pricing, check the Canadian App Store listing or contact Truckstop sales/support for conversions.
Your consumer rights in Canada
Canadian consumer protection laws vary by province but can provide rights for digital subscriptions, especially where a paid service is not delivered, cannot be accessed, or terms were not adequately disclosed. Truckstop’s Terms broadly disclaim refunds and make refunds discretionary; however, if an auto‑renewal or failure to deliver service occurred without clear disclosure, that may conflict with provincial consumer protection requirements (for example, Ontario rules on clear renewal disclosure). If you believe a provincial law has been breached, you can contact your provincial consumer protection agency or file complaints with bodies such as the Better Business Bureau. Keep records of all communications and attempts to cancel when pursuing a complaint.
Customer experiences
Public reviews and complaint records include numerous negative reports on Trustpilot and similar sites describing delays or failures in factoring payments since a transition to a third‑party provider (Denim), long hold times for customer service, and recurring allegations of poor disclosure around auto‑renewals and difficulty cancelling. Many reviewers report trouble obtaining refunds or canceling accounts despite limited or no use of the service. There are also examples of complaints resolved through escalation (for example, a BBB complaint that resulted in a waived termination fee), but overall the publicly reported experience is mixed with a notable volume of negative feedback.
Documentation checklist
- Account email and username, subscription/plan name, and account ID (if available)
- Next invoice date and billing cycle details (screenshot of billing page or invoice)
- Billing method and last 4 digits of card or payment provider used
- Copies or screenshots of Terms and Conditions applicable at signup and any renewal notices
- Records of cancellation attempts (dates, times, chat transcripts, agent names, ticket numbers, phone call logs)
- Screenshots showing subscription status in Truckstop, Apple App Store, or Google Play (as applicable)
- Proof of registered‑mail delivery if you send written notice to Legal (tracking number, signed receipt)
- Payment receipts and bank/credit card statements showing charges
Common mistakes
One common mistake is assuming cancelling a payment method (for example, cancelling a credit card) automatically cancels the Truckstop subscription - Truckstop’s guidance states simply cancelling your card does not cancel the account. Another frequent error is waiting until after the next billing date to request cancellation; the Terms require at least 5 days’ notice before the next billing cycle, otherwise you may be billed for an additional period. Not keeping evidence of cancellation requests or failing to send written notice when the Terms require it can weaken your position if you later dispute a charge. For platform subscriptions, customers sometimes try to cancel via Truckstop instead of through the Apple or Google account that manages the subscription, which can leave the subscription active.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Billing page / Phone / Chat (Truckstop.com or itsdispatch) | No (refunds only at Truckstop’s discretion) | Low - straightforward if requested ≥5 days before next invoice |
| Written notice to Legal (registered mail to company address per Terms) | No (refunds only at Truckstop’s discretion) | High - requires preparing written notice and sending registered mail, may be slower for Canada→US |
| Apple App Store / Google Play subscription | Depends - refunds handled by Apple/Google per their policies | Low - Medium - cancel via platform settings; refunds require platform review |
After cancelling
After you cancel, verify the cancellation confirmation and keep proof (screenshots, confirmation numbers, emails). Export any account data you will need before access ends. Monitor your bank and credit card statements for any unexpected charges and dispute them promptly with your card issuer if necessary. If you cannot resolve a billing or service delivery issue with Truckstop, consider filing a complaint with your provincial consumer protection agency or the Better Business Bureau and include full documentation.
Useful links: Truckstop Terms and Conditions - truckstop.com/terms-conditions; itsDispatch terms - app.itsdispatch.com; customer reviews - Trustpilot: Truckstop (Canada); example BBB complaint page - BBB complaint example.
Address
The Internet Truckstop, LLC
2261 Market Street PMB 85402
San Francisco, CA 94114