Cancellation Uplead: Easy Method

What is Uplead

Uplead is a B2B lead-generation and contact-data platform that provides verified email addresses, phone numbers, company information, CRM integrations and browser tools to help sales and marketing teams find prospects. The product is offered as subscription plans (monthly or annual) and includes a short free trial option for new users.

Note: "Upleap" is a separate service (social growth/SaaS offering) with its own signup, cancellation and support processes; both services operate primarily via web interfaces and support teams located in the United States.

How to cancel Uplead

• UpLead - Monthly (Canada, web): Log in, go to Profile → Billing → Cancel Plan. Monthly plans can be canceled at any time and the cancellation takes effect at the end of your current billing cycle.
• UpLead - Annual/Quarterly (Canada, web): Annual plans require advance notice - UpLead’s policy requires 60 days' notice prior to renewal to avoid auto-renewal. If you have an annual subscription, contact support early if you need to prevent the next renewal.
• UpLead - 7-day free trial (web): To avoid being charged when the trial ends, cancel via Profile → Billing → Cancel Plan before the trial expires. UpLead sends a reminder email on Day 5 of the trial.
• Upleap (web/SaaS): Upleap requires contacting support (live chat or email) to cancel - cancellation cannot be completed via the dashboard. Request cancellation by contacting support and obtain written confirmation; the subscription remains active until the end of the current billing cycle.
• If you need formal proof of delivery for a written cancellation notice, send a signed letter by registered mail (raccomandata A/R) to the corporate address (see Address section).

What happens when you cancel

When you cancel a monthly UpLead plan via the dashboard, your account stays active until the end of the paid billing period; you retain access to credited searches and features until that date. For annual plans, cancellation generally prevents future renewals if properly submitted within the required notice window, but the paid annual term already used typically remains active until its natural expiry.

For Upleap, cancellations processed by support will usually keep the subscription active through the end of the billing period; you should receive a confirmation email when support completes the cancellation. Always retain any confirmation message as proof.

Will I get a refund?

UpLead’s published terms state that fees are non-refundable. Downgrades are not prorated, and annual or quarterly plans are described as non-refundable; in exceptional cases the company may offer partial refunds or convert remaining time to non-refundable credits. If a refund is approved, UpLead indicates refunds are processed within about 3 - 10 business days.

Upleap handles refunds according to its internal refund policy; there are no broad guarantees publicly stated and refunds are discretionary. Because both services state restrictive refund policies, any request for a refund should include clear evidence (timing, usage, attempts to cancel) and cite applicable consumer protections where appropriate.

Uplead plans and pricing

Your consumer rights in Canada

Canadian consumer-protection laws vary by province but can include a cooling-off or "distance selling" right for certain online and digital purchases. These statutory rights may entitle you to cancel or seek a remedy within a specific period even if a company’s policy says "no refunds."

If you believe a statutory right applies, cite the relevant provincial consumer-protection legislation when contacting the company or your payment provider. Practical enforcement often requires clear documentation, timely action, and - if the company refuses - escalation to the provincial consumer affairs office or a chargeback request through your bank.

Customer experiences

User feedback is mixed: many UpLead customers praise data quality, accuracy of emails, the value-for-money on occasion, and responsive customer support. Positive reviews note improved ROI and that UpLead can be a go-to source for finding key contacts.

Conversely, some customers report low-quality lists with outdated companies or mismatched roles, and a minority report unexpected billing or difficulty obtaining refunds. Upleap users have reported frustration with hidden cancellation steps, difficulty contacting support, and recurring charges despite cancellation attempts. These varied experiences suggest results can depend on use case, expectation management and persistence when dealing with billing issues.

Documentation checklist

• Account email and username
• Subscription plan name, billing period and next renewal date
• Proof of payment (receipts or credit-card statements showing charges)
• Trial start and end dates (if applicable)
• Screenshots or transcripts of cancellation attempts, support chats or confirmation pages
• Any confirmation emails from the company
• Written cancellation request (email or registered-mail receipt) and tracking number if sent by post
• Relevant terms & conditions or help-center articles you are relying on

Common mistakes

Common errors include waiting until after the renewal date to request cancellation (resulting in an already-charged renewal), assuming all cancellations can be done via the dashboard (Upleap requires contacting support), and not saving confirmation messages or screenshots. For annual plans, failing to provide the required advance notice (for UpLead, 60 days before renewal) is a frequent cause of unexpectedly renewed subscriptions.

Another mistake is assuming "no refund" policies override statutory consumer rights - while companies may state non-refundable fees, Canadian law in some provinces still provides remedies; you will need to document and cite the applicable statute when escalating.

Comparative recap

After cancelling

Keep any cancellation confirmations and monitor your next billing statement to ensure no further charges. If a charge appears after cancellation, contact the provider immediately and provide your documentation. If the provider declines a refund and you believe your provincial consumer protection applies, escalate to your provincial consumer affairs office or contact your payment provider about a possible chargeback.

Helpful links:

UpLead - Contract & cancellation info

UpLead - Trial and signup FAQ

Upleap - Cancellations & refunds (Help Center)

Upleap - Terms & Conditions

Address

For formal cancellation notices by registered mail (raccomandata A/R), send to:

UpLead LLC
440 N Barranca Ave #1022
Covina, California 91723
United States