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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Vidyard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vidyard: Easy Method
What is Vidyard
Vidyard is a business-focused video platform for creating, hosting, sharing and tracking video content used by sales, marketing and customer-facing teams. It combines screen and webcam recording, video hosting and analytics to help teams deliver personalized video messages and measure engagement.
The service is cloud-based, with account tiers that add features such as higher-quality hosting, advanced analytics and team management tools; individual users and teams may access a free tier with limited functionality.
How to cancel Vidyard
- Web (direct via Vidyard): Sign in to your Vidyard account → Workspace Management > Billing → Manage billing details → Cancel Plan and confirm. Access typically continues until the end of the paid billing cycle, after which your account reverts to the Free plan with reduced features and videos remain accessible. See Vidyard help: How to cancel your Vidyard Starter subscription.
- App Store / Google Play subscriptions: If you subscribed through Apple or Google, cancel through that store (not via Vidyard’s website). For Apple: Settings → Apple ID → Subscriptions → Vidyard → Cancel. For Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Vidyard → Cancel. See store guidance: How to cancel when purchased via Apple or Google Play.
- Registered-mail / written notice (formal request): If you prefer written confirmation, send a signed cancellation request with your account email, subscription ID and date to the company’s business address by registered mail (raccomandata A/R) to ensure delivery confirmation. Keep a copy and the return receipt as proof.
What happens when you cancel
When you cancel a paid Vidyard subscription through the account settings, access to paid features generally continues until the end of your current billing period. After that date your account typically reverts to the Free plan, which has feature limitations compared with paid tiers.
Your uploaded videos usually remain stored and accessible on the Free plan, but advanced features such as certain analytics, team seats or higher-quality hosting may be disabled. Your account data and video library remain linked to your account unless you request deletion.
Will I get a refund?
Vidyard’s Terms of Service state that fees are generally non‑cancellable and non‑refundable except as expressly set out in an agreement or as required by law; therefore refunds are not normally provided for cancelled subscriptions or unused service periods. Refer to Vidyard’s terms for specifics: Vidyard Terms of Service.
Exceptions may exist where local consumer protection laws require a refund, or when you purchased through a third‑party store (Apple/Google) whose refund policies differ. If you believe you are entitled to a refund under provincial law, follow the documentation checklist below and contact Vidyard support, the app store, or your payment provider.
Vidyard plans and pricing
| Plan | Price (USD) | Billing |
|---|---|---|
| Free | Free | Ongoing |
| Starter | Varies | Annual or monthly (billed in USD) |
| Other paid tiers (Team, Business, Enterprise) | Varies | Custom / USD billing |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but can override contract terms that purport to deny statutory rights. In many provinces consumers have short statutory cancellation or “cooling-off” rights for certain online purchases, and merchants cannot contract out of those rights. Vidyard’s “no‑refund” policy may not prevent you from claiming a remedy if provincial law applies or if there was a misrepresentation, defective service, or failure to provide the service agreed.
If you believe a statutory right applies, review your provincial consumer protection legislation (for example, Ontario’s Consumer Protection Act), keep documentation, and consider contacting your provincial consumer protection office or the payment provider for dispute options.
Customer experiences
Public reviews present a mixed picture. Some Canadian reviewers praise Vidyard for ease of use, simple recording and sharing workflows, and a useful Free tier that meets basic needs; Capterra listings show generally high satisfaction for usability and library management.
Negative feedback reported on review sites includes complaints about customer service responsiveness (including lack of Canada‑specific support), occasional product bugs (Chrome extension crashes, slow video loading), and difficulty with account deletion or billing issues. See reviews: Capterra and Trustpilot.
Documentation checklist
- Account email and username, subscription ID or order number
- Invoices or billing statements showing dates and amounts
- Screenshots of subscription status and cancellation screens
- Communication records with Vidyard or the app store (emails, chat transcripts)
- Payment receipts (credit card statement, PayPal record)
- Copy of terms of service or subscription terms at time of purchase
- Registered-mail return receipt (if you send written notice)
Common mistakes
A frequent error is attempting to cancel via Vidyard’s website when the subscription was purchased through Apple or Google Play; those subscriptions must be cancelled through the respective store to stop renewals. Another common mistake is cancelling partway through a billing cycle and assuming an immediate pro‑rata refund will apply; Vidyard’s policy generally does not issue refunds and access often continues until the period ends.
Other pitfalls include failing to keep confirmation of cancellation, not noting the billing-cycle end date (leading to unexpected renewal charges), and not documenting communications when seeking a resolution - all of which make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Vidyard account) | Generally no (per Vidyard Terms) | Low |
| App Store / Google Play | Depends on store refund policy | Low - Medium |
| Registered mail / formal written notice to company | Possible if law requires or for escalation | Medium - High |
After cancelling
After you cancel, retain all documentation listed above and monitor your payment method for unexpected charges. If you do not receive confirmation of cancellation, follow up immediately and consider sending a registered‑mail notice to the company address. If you believe provincial consumer law entitles you to a refund, contact Vidyard support first, then your provincial consumer protection office or your card issuer to dispute the charge if needed.
Useful links: Vidyard cancellation help How to cancel, Vidyard Terms Terms of Service, and guidance for app‑store cancellations Apple/Google Play cancel.
Address
Send registered-mail notices to:
Buildscale Inc.
1 Queen St. N, Unit #301
Kitchener, Ontario N2H 2G7
Canada
Use registered mail (raccomandata A/R) to ensure delivery confirmation and retain the return receipt as proof of delivery.