Cancellation Vivavideo: Easy Method

What is Vivavideo

VivaVideo is a mobile and web video-editing app that offers templates, stickers, filters and basic-to-intermediate editing tools for creating short videos. It is available on iOS and Android and provides subscription options and one‑time in‑app purchases to remove watermarks, enable HD export and unlock premium features.

How to cancel VivaVideo

• App Store (iOS): On your iPhone or iPad go to Settings → Your Name → Subscriptions → VivaVideo, then tap “Cancel Subscription”. Cancelling via Settings stops auto‑renewal but your subscription usually remains active until the end of the paid period.
• Google Play (Android): Open the Google Play Store → Menu → Subscriptions → VivaVideo - Video Cut & Editor → tap “Cancel Subscription”. Confirm cancellation to stop future billing; access typically continues until the paid period ends.
• Web / VivaVideo account: Log into your VivaVideo account on the web, go to Billing / Subscription / Payment / Manage Account / Settings (terms may vary), and follow the on‑screen prompts to cancel the subscription.
• Support contact (email): Email support@vivavideo.tv requesting cancellation. Include your account email, order ID or receipt, device, and date of purchase for faster handling. Email or in‑app/web cancellation are the preferred and most reliable methods; Vivavideo does not list a phone or postal cancellation workflow.

What happens when you cancel

When you cancel a VivaVideo subscription, auto‑renewal is turned off so you won’t be billed again at the next renewal date. In most cases you retain premium access until the end of the period you already paid for; once that period ends, premium features (HD export, watermark removal, templates marked premium) will stop working unless you re‑subscribe.

Cancellation does not automatically delete your account or local projects; your account data may be retained according to VivaVideo’s policies. If you want account deletion, request it explicitly to support. Cancelling also does not guarantee a refund - see the refund section for details.

Will I get a refund?

Vivavideo’s stated refund policy is that “all sales are final,” covering subscriptions, credits and one‑time purchases. However, the policy allows specific exceptions: refunds or credits may be considered for technical failures, prolonged outages (typically defined in policy thresholds), critical delivery problems, duplicate or unauthorized charges, or clear pricing/billing errors.

If you believe you qualify for a refund, contact VivaVideo support (include proof of purchase, date and transaction ID) as soon as possible - their policy requests contact within 7 days of the purchase for exception review. If a refund is approved, timelines vary by payment method (developer timelines cite roughly 5 - 10 business days for credit cards, 3 - 5 for PayPal, 7 - 14 for bank transfers). In some cases VivaVideo may offer partial refunds, service credits or extended access instead of a full monetary refund.

Note: If you subscribed through Apple or Google, those platforms have their own refund and dispute procedures that can allow refunds even when a developer’s policy says no. If you were billed without clear consent to an auto‑renewal, or for an unauthorized charge, you can also contact your card issuer to dispute the charge while pursuing resolution with VivaVideo.

Vivavideo plans and pricing

Your consumer rights in Canada

Canadian federal and provincial consumer protection laws require clear disclosure of automatic renewals and fair cancellation terms. A developer’s “all sales are final” statement does not necessarily override statutory rights where automatic renewals were not properly disclosed or where charges were unauthorized. You may be able to dispute unauthorized or unclear charges with your financial institution, and you can also seek help from provincial consumer protection offices or federal resources if disclosure or consent were inadequate.

For subscriptions purchased through Apple or Google, those platform providers operate additional consumer protections and refund processes that can apply in Canada even if the app developer’s policy says no. If you believe a charge was unauthorized, contact your card issuer promptly to dispute and follow up with VivaVideo support.

Customer experiences

Many users praise VivaVideo for an easy‑to‑learn interface, fast rendering and accessible creative tools such as templates, stickers and filters that make casual video creation straightforward. Those looking for quick social media clips often find it convenient.

On the other hand, common criticisms include frequent ads and a watermark in the free version, limited advanced/professional editing features, and recurring complaints from some users about unexpected or unauthorized charges and auto‑renewals after a free trial. These mixed reviews suggest VivaVideo fits casual creators well but may frustrate power users or anyone encountering billing issues.

Documentation checklist

• Account email and username used for VivaVideo
• Order receipt or transaction ID (App Store / Google Play / card statement entry)
• Date and amount of the charge
• Device type (iOS or Android) and app version
• Screenshots showing the charge, subscription screen, or error messages
• Copy of any correspondence with VivaVideo support

Common mistakes

Users commonly assume deleting the VivaVideo app cancels the subscription; it does not. Subscriptions purchased through Apple or Google must be cancelled through the corresponding platform subscriptions settings. Another frequent mistake is contacting the app developer without including receipts, order IDs or the account email, which slows resolution. Waiting too long to raise a billing dispute (beyond the developer’s exception window or the platform’s window for refunds) can also reduce chances of a successful refund.

Comparative recap

After cancelling

After you cancel, keep copies of your cancellation confirmation and receipts. If you need a refund or see an unauthorized charge, contact VivaVideo support with the documentation checklist items and, if necessary, open a dispute with Apple, Google or your payment provider. For VivaVideo’s stated refund policy see Vivavideo Refund Policy. For a third‑party cancellation walkthrough see an independent guide such as AppCutter: How to cancel VivaVideo. For platform refunds use Apple’s subscription help (for Canada) at Apple Subscriptions and Google Play help at Google Play Subscriptions.

Address

Hangzhou Xiaoying Innovation Technology Co., Ltd, 22/F, Building A, Huaxing Times Square, 478 Wensan Road, Xihu District, Hangzhou City, Zhejiang Province, China