Cancellation service N°1 in Switzerland
Contract number:
To the attention of:
Cancellation Department – Vyprvpn
Obergrubenweg 8
6045 Meggen
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Vyprvpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Vyprvpn: Easy Method
What is Vyprvpn
VyprVPN is a consumer virtual private network (VPN) service operated by Golden Frog that provides encrypted internet connections, cross‑platform apps, and access to a global set of servers to help protect privacy and bypass geographic restrictions. It is offered as paid monthly or annual subscriptions and is distributed both directly (via Golden Frog/VyprVPN) and through app stores (Google Play and Apple App Store).
How to cancel Vyprvpn
- Web (direct via Golden Frog / VyprVPN): Sign in to your online control panel at your VyprVPN account dashboard and cancel the subscription there. Note that accounts and free trials must be cancelled via the control panel before the trial period ends to avoid charges.
- Google Play (Android in Canada): Open the Google Play app → Profile → Payments & subscriptions → Subscriptions → VyprVPN → Cancel subscription. Uninstalling the app will not cancel an active subscription; cancelling stops auto‑renewal but the service remains active for the prepaid period.
- App Store (iOS / iTunes in Canada): On your iPhone or iPad go to Settings → Your Name → Subscriptions → VyprVPN → Cancel Subscription. The subscription remains active for the remainder of the billing period; deleting the app does not cancel billing.
What happens when you cancel
When you cancel a subscription, cancellation typically stops future automatic renewals. For store purchases (Google Play, App Store) the subscription usually remains active until the end of the current paid period. For direct purchases, cancelling in the control panel prevents the next billing cycle; access for already‑paid time usually continues through the paid period. Free trials must be cancelled before the trial ends to avoid conversion to a paid plan. VyprVPN may retain account and transaction records in accordance with its privacy and billing policies.
Will I get a refund?
VyprVPN offers a 30‑day money‑back guarantee for monthly and annual plans purchased directly through Golden Frog / VyprVPN; you must request a refund via support within 30 days of purchase. Free trials are not eligible for refunds. Purchases made through Apple’s App Store cannot be refunded by VyprVPN - Apple handles refunds for App Store purchases and you must request the refund from Apple. Refund requests made after the 30‑day window may be considered case‑by‑case at VyprVPN’s discretion.
Vyprvpn plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (via website USD converted to CAD) | C$13.48 | Monthly | Standard plan, access to 70+ server locations |
| Annual (via website USD converted to CAD) | C$6.74 | Monthly (billed annually) | Standard plan, access to 70+ server locations |
| Monthly (via Canadian App Store) | C$12.99 | Monthly | In‑app purchase (likely Standard plan) |
| Annual (via Canadian App Store) | C$79.99 | Annual | In‑app purchase (likely Standard plan) |
Your consumer rights in Canada
VyprVPN’s 30‑day money‑back guarantee for direct purchases provides a longer refund window than the common 14‑day cooling‑off period found in many Canadian consumer protection laws. However, purchases made through Apple’s App Store remain subject to Apple’s policies; VyprVPN cannot override App Store refund or billing rules. If VyprVPN does not honour its stated refund policy, Canadian consumers can pursue options such as contacting their credit‑card issuer for a chargeback or filing a complaint with provincial consumer protection offices or raising concerns with federal agencies like the Competition Bureau.
Customer experiences
User feedback is mixed. Many customers report smooth, fast and secure connections and praise responsive customer support and overall efficiency. Other users report problems such as app crashes, poor technical support experiences (particularly on iOS), guides that did not work for specific routers (e.g., OPNsense), connectivity issues in certain countries, and disputes over refunds or recurring billing. There are also reports of recurring billing or access problems where users were charged despite not being able to log in.
Documentation checklist
- Account email and username
- Order confirmation or invoice number (receipt)
- Payment method details (last four digits of card or store receipt)
- Screenshots of subscription status or billing charges
- Any support correspondence or cancellation confirmations
Common mistakes
Several common errors cause cancellation or refund problems: uninstalling the VyprVPN app but not cancelling the subscription (this does not stop billing); cancelling the app but not the store subscription (if purchased through Google Play or the App Store); failing to cancel a free trial before it converts to a paid plan; requesting a refund after the 30‑day window for direct purchases without supporting evidence; and contacting the wrong support channel (e.g., asking VyprVPN for an App Store refund instead of contacting Apple).
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Golden Frog / VyprVPN) | 30‑day money‑back guarantee (request via VyprVPN support) | Low - cancel in control panel |
| Google Play | Refunds handled by Google Play (follow Google’s refund process) | Medium - must cancel via Google Play app |
| App Store (iOS / iTunes) | Refunds must be requested from Apple; VyprVPN cannot issue App Store refunds | Medium - cancel via iOS Settings |
After cancelling
Keep the cancellation confirmation and any related receipts or support ticket numbers. If you need help or to request a refund for a direct purchase, use VyprVPN support: https://support.vyprvpn.com. To manage Google Play subscriptions use Google Play subscriptions. For App Store refunds and subscription management see Apple’s guidance: Manage subscriptions on your iPhone or iPad and Apple refund requests via Apple’s support/contact form. Monitor your bank or card statements to confirm billing stopped and escalate via your payment provider or consumer protection channels if VyprVPN or the store does not resolve the issue.
Address
For formal notices you can use Golden Frog’s registered address: Obergrubenweg 8, 6045 Meggen, Switzerland. If sending a written cancellation or formal complaint by mail, consider using registered mail with a return receipt to confirm delivery.