Servicio de cancelación N°1 en Canada
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Westlaw.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancellation Westlaw: Easy Method
What is Westlaw
Westlaw is a legal research service from Thomson Reuters that provides access to primary law, secondary sources, practice materials and research tools for legal professionals. In Canada it is offered alongside related products such as Practical Law, ProView eBooks, and hosted/print materials; access, billing and support are managed by Thomson Reuters Canada.
How to cancel Westlaw
- Call Thomson Reuters Customer Support for Canada/US at 1-800-328-4880 and request cancellation - have your account number, billing details and contract information ready.
- Or submit an online cancellation request via Thomson Reuters’ support/contact pages (use the customer support or feedback form on the Thomson Reuters support site: Thomson Reuters Support).
- If your account requires written notice under the contract, send a signed written cancellation letter by registered/certified mail (see Address section below) and keep proof of delivery. Cancellation requests are reviewed and processed according to your contract terms, so request confirmation in writing.
What happens when you cancel
When you cancel, access to online and hosted Westlaw services is typically terminated either immediately or at the end of your paid term depending on your contract. Auto-renewal provisions in many contracts can continue billing unless you provide the contractually required notice; therefore cancellations are reviewed against your agreement and timing. Thomson Reuters may retain account data for a period as described in its terms of service - download or export any research, saved folders or user data you need before access ends.
Will I get a refund?
Refunds depend on the product type and the terms of your contract. Online and hosted software, including Westlaw services and ProView eBooks, are generally ineligible for return or refund. Print products may be returned for credit only if received within 45 days of the ship date; returns outside that window normally cannot be refunded. Some programs (for example large bundled agreements or maintenance agreements) may be non‑refundable by contract. There is no publicly documented statutory 14‑day cooling‑off right in Thomson Reuters’ policy materials; any refund or credit is governed by your agreement and applicable provincial consumer laws.
Westlaw plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Government institutional subscription | C$165,474.99 | Annual (April 2024 - March 2025) | Large-scale institutional access (specific features not publicly detailed) |
| Solo/practitioner (new lawyer) anecdote | C$130/month | Monthly | Presumed basic primary law access (user-reported estimate) |
| Annual promotional individual plan | C$244.40/year (~C$20/month) | Annual | Undisclosed; based on user-reported promotion |
Your consumer rights in Canada
Thomson Reuters’ publicly available policies do not set out a universal statutory cooling‑off or 14‑day cancellation right for Westlaw in Canada. Consumer and business cancellation and refund rights are primarily governed by the terms of your contract and by provincial consumer protection statutes which vary across provinces. If you believe a provider has not complied with applicable consumer law, you can review your provincial consumer protection office guidance or seek legal advice - however, official Westlaw policy directs that refunds and cancellations are processed according to contract terms and product classifications (print vs. hosted software).
Customer experiences
Public feedback and reviews show a range of experiences. Commonly reported issues include difficulty cancelling when contracts contain auto‑renewal clauses or archaic notice requirements, continued billing after attempted cancellation, unexpected pay‑per‑view or out‑of‑plan charges, and inconsistent application of trial/proration policies. Other users report straightforward outcomes when cancelling early and receiving written confirmation from support. These mixed experiences highlight the importance of confirming contractual notice requirements, requesting written acknowledgement, and keeping records of all communications.
Documentation checklist
- Account number, subscriber name and billing information
- Copy of your contract or terms of service showing cancellation/notice provisions
- Recent invoices showing current charges and renewal date
- Written cancellation request (dated and signed) if required by contract
- Proof of delivery (phone log, email confirmations, registered mail receipt)
Common mistakes
Common mistakes when cancelling include relying on verbal confirmation only, missing the contractually required notice period and thereby triggering an automatic renewal, failing to send cancellation by the method required in the agreement, and not retaining proof of delivery or written acknowledgement. Other errors include assuming a statutory 14‑day cooling‑off right applies (it typically does not under Thomson Reuters’ public policy) and not exporting needed research or user data before access ends, which can lead to loss of saved searches or folders.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Call Customer Support / online cancellation form | Online/hosted services: generally no refund; print within 45 days may be credited | Moderate - cancellation possible but subject to contract review and notice rules |
| App Store / Google Play (mobile subscriptions) | No specific Thomson Reuters guidance publicly available; follow platform refund policies | Unknown - no official guidance; platform processes may differ |
| Written cancellation by registered/certified mail | Same contract-based rules apply; may help evidence timely notice for refunds or avoiding renewals | Lower difficulty to prove delivery if you use return-receipt/registered mail, but outcome depends on contract |
After cancelling
After you submit a cancellation request, request and keep written confirmation from Thomson Reuters that the account will be cancelled and note the effective date. Review your final invoice for any outstanding charges, pro‑rations, or credits. Export or download any saved research, user folders or billing records you need before access ends. If you are billed after cancellation, contact Customer Support and provide proof of your cancellation request; if unresolved, consider raising the issue with your provincial consumer protection office or seeking legal advice. Helpful starting links include the Thomson Reuters support page (Thomson Reuters Support) and the Westlaw product area (Westlaw / Thomson Reuters Legal).
Address
Send written cancellation correspondence by registered/certified mail (return receipt requested) to:
TR Canada, a Thomson Reuters Business, One Corporate Plaza, 2075 Kennedy Road, Toronto, ON M1T 3V4, Canada
Use registered mail or an equivalent tracked service (to ensure proof of delivery) and keep copies of all documents and delivery receipts for your records.