Služba pro zrušení č. 1 v United States
Vážená paní, vážený pane,
Tímto vám oznamuji své rozhodnutí ukončit smlouvu týkající se služby Wp Engine.
Toto oznámení představuje pevnou, jasnou a jednoznačnou vůli zrušit smlouvu, s účinností k prvnímu možnému termínu nebo v souladu s platnou smluvní lhůtou.
Prosím vás, abyste podnikli veškerá užitečná opatření pro:
– zastavení veškeré fakturace od data účinnosti zrušení;
– písemné potvrzení řádného zohlednění této žádosti;
– a případně mi zaslali konečné vyúčtování nebo potvrzení zůstatku.
Toto zrušení je vám zasláno certifikovaným e-dopisem. Odeslání, časové razítko a integrita obsahu jsou stanoveny, což z něj činí průkazný dokument splňující požadavky elektronického důkazu. Máte tedy všechny prvky nezbytné k provedení řádného zpracování tohoto zrušení, v souladu s principy platnými pro písemné oznámení a smluvní svobodu.
V souladu s pravidly týkajícími se ochrany osobních údajů vás také žádám:
– o vymazání všech mých údajů, které nejsou nezbytné pro vaše zákonné nebo účetní povinnosti;
– o uzavření jakéhokoli souvisejícího osobního prostoru;
– a o potvrzení účinného vymazání údajů podle práv platných pro ochranu soukromí.
Uchovávám si úplnou kopii tohoto oznámení i důkaz o odeslání.
Cancellation Wp Engine: Complete Guide
What is Wp Engine
Overview
WP Engine is a managed WordPress hosting provider offering tiered plans for individual sites, agencies, and enterprise customers. Services include managed infrastructure, security features (WAF/DDoS protections), automated backups, staging environments, and developer tools tailored to WordPress performance and reliability.
Plans range from single-site Startup packages to enterprise-level Core/Dedicated offerings with custom infrastructure and support arrangements. Billing, features, and tax treatment vary based on plan type and customer location.
How to cancel Wp Engine
- Only the account Owner can cancel. To cancel, log in to the WP Engine User Portal and follow the cancellation or change-plan flow; for dedicated/Core/Enterprise plans you must submit a cancellation form and give 30 days’ notice via the portal - see WP Engine support: change plan / user portal. Essential (shared) plans generally cancel automatically at the end of the billing cycle without advance notice. If your billing appears to be handled through an App Store or Google Play purchase, WP Engine’s publicly available documentation covers only direct web-based cancellations; those accounts will typically require cancellation via the User Portal rather than in‑app store controls.
What happens when you cancel
When you cancel, access to the account and to hosted sites follows WP Engine’s billing and account policies: services remain active through the paid period unless otherwise specified. For Essential/shared plans, cancellation commonly takes effect at the end of the current billing cycle; for Core/Enterprise, cancellation takes effect after required notice and processing. Backups, staging sites, and stored site data may be removed according to WP Engine’s data-retention rules after termination; you should export or back up any content you need before the account closes.
If a refund is approved, billing stops for future cycles. If you experience continued charges after cancellation, you can escalate with WP Engine support and, if needed, dispute the charge with your payment provider.
Will I get a refund?
WP Engine provides a 60-day money-back guarantee for new Startup, Professional, Growth, and Scale plans; to obtain a refund you must request it as part of your cancellation notice within that 60-day window - see the WP Engine FAQ for details at WP Engine FAQ. Premium and custom enterprise plans are excluded from the 60-day guarantee and are handled on a contract-by-contract basis; see the Canada pricing pages for exceptions and custom-plan terms at WP Engine Canada pricing.
Wp Engine plans and pricing
| Plan | Price (CAD) | Billing period | Typical features |
|---|---|---|---|
| Startup | C$40/mo (month-to-month) or C$26.49/mo (annual billing) | Monthly / Annual | 1 site, ~25,000 visits/mo, 10 GB storage, 50 - 75 GB bandwidth |
| Professional / Growth / Scale | Professional ~C$66/mo, Growth ~C$128/mo, Scale ~C$322/mo (month-to-month) | Monthly | 3 - 30 sites across tiers; increasing visits, storage, and bandwidth by tier |
| Core (Enterprise-level) | Starting at C$532/mo | Monthly | Enterprise infrastructure and optimized performance; contact sales for custom details |
Your consumer rights in Canada
Canadian consumers are entitled to clear, accessible information about cancellation and refund policies. WP Engine’s 60-day money-back guarantee for eligible new plans provides a defined window for reimbursement if you are dissatisfied with a qualifying purchase.
GST/HST/PST/QST must be applied to digital services sold to Canadian customers; WP Engine applies taxes based on the billing location and allows customers to enter a GST/QST registration number to claim any applicable exemptions - see WP Engine’s Canada tax support at WP Engine Canada tax support. If you are charged after you have validly cancelled, you have the right to challenge the renewal with WP Engine and, if unresolved, to pursue a dispute through your payment provider (for example, a credit-card chargeback) or other dispute resolution channels available in Canada.
Customer experiences
Many reviewers praise WP Engine’s customer service and support responsiveness, noting knowledgeable staff and reliable technical assistance; Trustpilot and Capterra reviews highlight positive experiences with support, site performance features (free SSL, staging, backups), and ease of use for many customers. For example, Capterra ratings for Canadian users show high marks for ease of use and customer service.
At the same time, some customers report issues around cancellation and refunds - examples include receiving renewal emails after attempting to cancel, needing escalations to secure refunds, and delays in refund processing. Community reports (e.g., Reddit) also describe occasional long waits for refund responses or negative changes to chat support. Agencies have reported complexity when managing multiple client sites and allocating usage per client on certain plans.
Documentation checklist
- Account owner login details and proof of ownership (email/account ID).
- Billing statements showing recent charges and renewal dates.
- Confirmation screenshot or PDF of cancellation submission from the User Portal.
- Written refund request submitted within the 60-day window (if applicable).
- Copies of communications with WP Engine support (chat transcripts, emails) and any case/incident numbers.
- GST/QST registration number or tax documentation if applicable.
Common mistakes
Assuming any account user can cancel: cancellations must be executed by the account Owner; if you lack Owner access your cancellation attempt will not complete. Not respecting notice periods: Core/Enterprise (dedicated) plans require 30 days’ notice via the cancellation form - failing to provide that notice can result in an additional billed period. Expecting App Store/Google Play cancellation to work: WP Engine’s public documentation addresses web-based cancellations, and App Store billing is not documented as a supported cancellation route, so attempting to cancel through the app store can leave you still billed by WP Engine.
Missing the refund window: to qualify for the 60-day guarantee you must request the refund within 60 days of the new plan purchase and include it in your cancellation request. Failing to keep proof of submission and support interactions makes escalations and disputes harder to pursue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| User Portal (Owner cancellation / cancellation form) | Refund possible if requested within 60 days for eligible Startup/Professional/Growth/Scale plans; enterprise and premium plans excluded or subject to contract terms | Low (Owners only; follow portal flow) |
| App Store / Google Play | No publicly documented in-app cancellation or refund process; billing is generally handled via WP Engine and cancellation should be done in the User Portal | High / Not supported (may require portal cancellation or support escalation) |
| Registered mail / Legal escalation | May help with contested renewals or unresolved refund disputes; refund outcomes depend on plan terms and WP Engine response | Medium - High (used for escalation/documented notice) |
After cancelling
After you submit cancellation, retain all confirmation receipts and communications. Export site data and databases and ensure backups are stored off-platform if you need continued access beyond service termination. If you requested a refund, monitor communication from WP Engine and your payment provider; if billing continues despite cancellation, contact WP Engine support and, if unresolved, open a dispute with your card issuer. Useful links: WP Engine change-plan/user portal (change plan / user portal), WP Engine FAQ (FAQ), and Canada tax support (Canada tax support).
Address
Send escalation or formal notices by registered mail (“raccomandata A/R”) to ensure delivery and receipt acknowledgment, attention to Legal Department:
WP Engine, 504 Lavaca Street, Suite 1000, Austin, TX 78701, ATTN: Legal Department