Cancellation Yell: Easy Method

What is Yell

Yell is a digital marketing and directory services provider that offers website building, reputation management, online stores, video services and pay-per-click (PPC) advertising to businesses. Their services are typically provided under fixed-term contracts and aim to help businesses be found online and manage customer interactions and leads.

How to cancel Yell

• Check your contract to confirm the minimum term (most Yell services require a 12‑month minimum; some PPC packages have 6‑ or 4‑month minimums).
• If you are past the minimum term, call Yell Customer Care during business hours at 0800 1555 1444 to request cancellation. For Yell Reviews account closure, contact Customer Care via live message or phone as directed in support.
• Request written confirmation of the cancellation (email or a cancellation reference number) and note the effective date and any final billing.
• As a backup, send a signed cancellation letter by recorded/registered post (proof of delivery) to Yell’s Customer Care / cancellations address (see Address section below).
• If your subscription was purchased through Apple App Store or Google Play, also cancel the subscription in that store because Yell’s support documentation does not specify store-subscription cancellation procedures.

What happens when you cancel

After you cancel, the service will stop at the end of the billing period or on the effective cancellation date agreed with Customer Care. If you cancel after the minimum term, ongoing monthly billing should cease. Access to certain services, dashboards or features may end at cancellation; for Yell Reviews, closing your account will irreversibly remove any reviews you submitted. Always obtain written confirmation of the cancellation and retain it for your records.

Will I get a refund?

Yell’s publicly available support documentation does not indicate a guaranteed 14‑day cancellation or refund right for its services. Refunds are therefore not generally promised in the support articles reviewed. Exceptions or pro‑rata refunds may be possible in particular circumstances (for example, billing errors or goodwill adjustments), but these would be handled case‑by‑case by Yell. If charges continue after you have cancelled or you believe a billing error occurred, you can dispute the charge through your bank or credit card provider.

Yell plans and pricing

Your consumer rights in Canada

There is no general statutory 14‑day cooling‑off right for business service agreements like Yell’s across most of Canada; cooling‑off rules typically apply to specific consumer transactions (for example, certain door‑to‑door sales or gym memberships) but not to B2B marketing contracts. In British Columbia and elsewhere in Canada consumers and businesses may have limited statutory protections for certain sales types, but business marketing contracts usually follow the contract terms agreed by the parties. If you encounter billing errors or unauthorized charges after cancellation, you can pursue a dispute through your bank or credit card issuer as a practical remedy.

Customer experiences

Reviews are mixed: many customers praise helpful and professional Yell staff and account managers, noting good support from named representatives. At the same time, criticisms include concerns about value for money, perceived high cost, limited communication in some accounts, billing issues and unmet expectations for leads or tracking. Specific complaints reported by some users include incorrect tracking numbers and billing complications. You can read a range of reviews on sites such as Trustpilot for additional perspectives.

Documentation checklist

• Signed contract or service agreement (showing minimum term and renewal terms).
• Recent invoices and proof of payments (bank/credit card statements).
• Account details (account number, business name, login email, phone number).
• Record of prior communications with Yell (emails, chat transcripts, cancellation references, names and dates of calls).
• Copy of the written cancellation letter you send (and proof of recorded/registered delivery).
• If applicable, screenshot or confirmation of App Store / Google Play subscription cancellation.

Common mistakes

Common errors include attempting to cancel before the contract’s minimum term is complete and then being surprised by ongoing payments or early‑termination obligations; failing to obtain written confirmation and a cancellation reference number; forgetting to cancel a subscription purchased through the App Store or Google Play (resulting in continued charges from the store rather than Yell); and relying only on email or voicemail without securing proof of delivery. For example, a business that only emailed a cancellation request without recorded delivery later found the account still active and continued to be billed.

Comparative recap

After cancelling

After you cancel, keep the written confirmation and monitor your bank or card statements for any further charges. If billing continues, raise the issue with Yell Customer Care and, if necessary, file a billing dispute with your bank or card provider. Useful support pages include Yell’s cancellation information and the process for closing a Yell Reviews account; for general Canadian rights information consult local consumer‑rights resources. If you purchased through the App Store or Google Play, check the store’s refund and subscription management processes.

Relevant links (support pages and consumer resources): When can I cancel my Yell contract?, How do I close my Yell Reviews account?, LegalHelpBC: cancellation rights, Yell reviews on Trustpilot.

Address

Yell, Davidson House, The Forbury, Reading, Berkshire RG1 3EU, United Kingdom