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Cancel YELL
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Yell service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Yell: Easy Method
What is Yell
Yell is a digital marketing and directory services provider that offers website building, reputation management, online stores, video services and pay-per-click (PPC) advertising to businesses. Their services are typically provided under fixed-term contracts and aim to help businesses be found online and manage customer interactions and leads.
How to cancel Yell
- Check your contract to confirm the minimum term (most Yell services require a 12‑month minimum; some PPC packages have 6‑ or 4‑month minimums).
- If you are past the minimum term, call Yell Customer Care during business hours at 0800 1555 1444 to request cancellation. For Yell Reviews account closure, contact Customer Care via live message or phone as directed in support.
- Request written confirmation of the cancellation (email or a cancellation reference number) and note the effective date and any final billing.
- As a backup, send a signed cancellation letter by recorded/registered post (proof of delivery) to Yell’s Customer Care / cancellations address (see Address section below).
- If your subscription was purchased through Apple App Store or Google Play, also cancel the subscription in that store because Yell’s support documentation does not specify store-subscription cancellation procedures.
What happens when you cancel
After you cancel, the service will stop at the end of the billing period or on the effective cancellation date agreed with Customer Care. If you cancel after the minimum term, ongoing monthly billing should cease. Access to certain services, dashboards or features may end at cancellation; for Yell Reviews, closing your account will irreversibly remove any reviews you submitted. Always obtain written confirmation of the cancellation and retain it for your records.
Will I get a refund?
Yell’s publicly available support documentation does not indicate a guaranteed 14‑day cancellation or refund right for its services. Refunds are therefore not generally promised in the support articles reviewed. Exceptions or pro‑rata refunds may be possible in particular circumstances (for example, billing errors or goodwill adjustments), but these would be handled case‑by‑case by Yell. If charges continue after you have cancelled or you believe a billing error occurred, you can dispute the charge through your bank or credit card provider.
Yell plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| App download & account setup | Free | One-time / Ongoing | Download app, setup and maintain account with no cost |
| Adding funds from bank/ACH | Free | Per transaction | Transfer from bank account to YELL wallet |
| Adding funds via credit card | 2.99% of amount | Per transaction | Transfer from credit card to YELL wallet |
| Instant access to funds | 1.99% of amount | Per transaction | Instant availability of added funds |
| Withdraw to bank account | 0.5% of amount | Per transaction | Electronic withdrawal from YELL wallet to linked bank |
| ATM withdrawal (in-network) | Free | Per withdrawal | Use Allpoint network ATMs without fee |
| ATM withdrawal (out-of-network) | C$2.50 | Per withdrawal | Use ATMs outside Allpoint network |
Your consumer rights in Canada
There is no general statutory 14‑day cooling‑off right for business service agreements like Yell’s across most of Canada; cooling‑off rules typically apply to specific consumer transactions (for example, certain door‑to‑door sales or gym memberships) but not to B2B marketing contracts. In British Columbia and elsewhere in Canada consumers and businesses may have limited statutory protections for certain sales types, but business marketing contracts usually follow the contract terms agreed by the parties. If you encounter billing errors or unauthorized charges after cancellation, you can pursue a dispute through your bank or credit card issuer as a practical remedy.
Customer experiences
Reviews are mixed: many customers praise helpful and professional Yell staff and account managers, noting good support from named representatives. At the same time, criticisms include concerns about value for money, perceived high cost, limited communication in some accounts, billing issues and unmet expectations for leads or tracking. Specific complaints reported by some users include incorrect tracking numbers and billing complications. You can read a range of reviews on sites such as Trustpilot for additional perspectives.
Documentation checklist
- Signed contract or service agreement (showing minimum term and renewal terms).
- Recent invoices and proof of payments (bank/credit card statements).
- Account details (account number, business name, login email, phone number).
- Record of prior communications with Yell (emails, chat transcripts, cancellation references, names and dates of calls).
- Copy of the written cancellation letter you send (and proof of recorded/registered delivery).
- If applicable, screenshot or confirmation of App Store / Google Play subscription cancellation.
Common mistakes
Common errors include attempting to cancel before the contract’s minimum term is complete and then being surprised by ongoing payments or early‑termination obligations; failing to obtain written confirmation and a cancellation reference number; forgetting to cancel a subscription purchased through the App Store or Google Play (resulting in continued charges from the store rather than Yell); and relying only on email or voicemail without securing proof of delivery. For example, a business that only emailed a cancellation request without recorded delivery later found the account still active and continued to be billed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (Yell Customer Care: 0800 1555 1444) | Unlikely / case-by-case | Low |
| Live message or phone for Yell Reviews account closure | No refund for deletion; account removal is irreversible | Low |
| Registered post / written cancellation sent to Yell | Unlikely / case-by-case; provides best proof | Medium |
| App Store / Google Play subscription cancellation | Refunds handled by Apple/Google per their policies | Low (handled through the store) |
After cancelling
After you cancel, keep the written confirmation and monitor your bank or card statements for any further charges. If billing continues, raise the issue with Yell Customer Care and, if necessary, file a billing dispute with your bank or card provider. Useful support pages include Yell’s cancellation information and the process for closing a Yell Reviews account; for general Canadian rights information consult local consumer‑rights resources. If you purchased through the App Store or Google Play, check the store’s refund and subscription management processes.
Relevant links (support pages and consumer resources): When can I cancel my Yell contract?, How do I close my Yell Reviews account?, LegalHelpBC: cancellation rights, Yell reviews on Trustpilot.
Address
Yell, Davidson House, The Forbury, Reading, Berkshire RG1 3EU, United Kingdom