Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Zoleo
7A Taymall Avenue
M8Z 3Y8 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zoleo service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Zoleo: Easy Method
What is Zoleo
ZOLEO is a satellite communicator that pairs with a smartphone app to provide two-way messaging, SOS/emergency alerting, check-ins and a dedicated SMS number for use where cellular coverage is unavailable. It is commonly used for outdoor activities and travel where satellite connectivity and a simple messaging interface are required.
ZOLEO is sold and billed in Canada for Canadian customers (Canadian-owned advantage noted by some users), and service is managed online through the myzoleo.com portal rather than fully through mobile apps.
How to cancel Zoleo
Cancellation cannot be completed through the ZOLEO mobile app (neither iOS App Store nor Android Google Play). Cancelling must be done on the web at your myzoleo.com account. The steps below describe the standard web cancellation workflow; cancellation takes effect immediately when you deactivate a device or plan.
- Go to myzoleo.com and log in to your account.
- Open Devices & Plans (or the account area showing your device/subscription).
- Find the specific device or plan you want to cancel and select “Deactivate” (or the equivalent cancel option for that device).
- Confirm the deactivation. The cancellation typically takes effect immediately.
If you prefer not to cancel permanently, ZOLEO also offers a suspension option (a temporary pause) that likewise must be requested via myzoleo.com. Suspension is allowed only once per billing cycle after the initial month; while suspended, satellite messaging and SOS/check-ins are disabled but app-to-app messaging over cellular/Wi‑Fi continues and your SMS number and email are retained.
What happens when you cancel
When you cancel a ZOLEO plan via the account portal the deactivation takes effect immediately. Satellite messaging, including SOS and check-in functionality tied to the active plan, will stop once the plan is deactivated. App-to-app messaging that relies on cellular/Wi‑Fi (not the satellite service) may continue if the app can connect by other means, but any satellite-based features cease.
Account details such as your assigned SMS number or retained email address are governed by ZOLEO’s policies; if keeping a number or account record matters to you, check your account page or contact support before cancelling.
Will I get a refund?
Under ZOLEO’s terms, service plan fees are generally non‑refundable unless ZOLEO itself cancels the service. If ZOLEO cancels the service, users are entitled to a prorated refund for the unused portion of the paid period. Failed or dropped data transmissions (for example, missing satellite messages) are not credited or refunded under the standard terms. There is no explicit 14‑day cooling‑off right in ZOLEO’s published terms; the terms do include a 30‑day window to terminate the agreement without charge if ZOLEO changes terms unfavorably. For the official policy see the ZOLEO terms at myzoleo.com.
ZOLEO plans and pricing
| Plan | Monthly price | Notes |
|---|---|---|
| Available service plans | Varies | See your account or myzoleo.com for current plan options and pricing in Canada. |
Your consumer rights in Canada
Canadian consumer protection laws (including provincial rules such as those in Quebec) can provide additional rights beyond a vendor’s contractual terms. ZOLEO’s published terms do not reference a 14‑day cooling‑off period, but local laws may override contract language in certain circumstances - particularly around misleading representations, mandatory disclosures, or retailer-specific rules. If you purchased through a third‑party retailer, that seller’s terms (for example, mandatory disclosures required by Quebec law) may also apply. Always check provincial consumer protection guidance and the seller’s disclosures when deciding whether you have extra cancellation or refund rights.
Customer experiences
User feedback on ZOLEO is mixed. Positive reports note reliable messaging in remote areas, smooth smartphone app integration, a dedicated SMS number, strong battery life in normal use and convenience for Canadian billing. Negative reports center on hardware battery failures after prolonged storage, the need to maintain regular charging when storing the device (for example, every 3 - 6 months), minimal support or limited remedies for hardware failures (partial credit for replacement rather than repair), and occasional complaints on third‑party review sites about fees or billing practices when purchased through resellers.
Documentation checklist
- Account email and login (to access myzoleo.com).
- Device serial number or device ID as shown in your account.
- Plan name and billing start date (your subscription details).
- Proof of purchase or receipt (especially if purchased through a retailer).
- Order number or retailer invoice (if applicable).
- Screenshots or copies of any messages, billing charges or communications you want to reference.
Common mistakes
Customers commonly try to cancel through the mobile app; that does not work. Another frequent issue is assuming a refund for missed or dropped satellite messages - ZOLEO’s terms do not refund failed transmissions. Some buyers do not check retailer‑specific terms (for example, Best Buy listings that may reference a service recovery fee) and are surprised by additional fees or differing return/cancellation steps when the device was purchased through a reseller. Also, attempting to suspend service when you expect an immediate refund, or suspending more often than allowed, can cause confusion - suspension is limited to once per billing cycle after the initial month.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via myzoleo.com (web portal) | No refund typically; prorated refund only if ZOLEO cancels the service | Low - standard and immediate |
| Cancel via mobile app (iOS/Android) | N/A - not supported | Impossible - app cannot cancel service |
| Suspend via myzoleo.com (temporary) | No refund - service is paused; charges may resume when reactivated | Low - allowed once per billing cycle after the initial month |
| Cancel through retailer (e.g., Best Buy purchase) | Depends on retailer policies and disclosures | Medium - may involve retailer terms, fees or special steps |
After cancelling
After you cancel, keep copies of your account confirmation, screenshots and any confirmation emails. If you need support or have questions about refunds or account status, use ZOLEO help articles such as How To Cancel Your Plan, the suspension article at How To Suspend Your Plan, and the official terms at myzoleo.com.
If you prefer a written cancellation notice, you may send a registered postal letter (for example, raccomandata A/R or equivalent tracked/registered mail) to ZOLEO’s Canadian address; include your account details, device ID and a clear statement that you request deactivation/cancellation.
Address
ZOLEO Inc., 7A Taymall Avenue, Toronto, Ontario, M8Z 3Y8, Canada