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I hereby notify you of my decision to terminate the contract relating to the 23Andme service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 23Andme: Easy Method
What is 23Andme
23andMe is a consumer genetics company that sells DNA testing kits (ancestry and health reports) and offers subscription features under the 23andMe+ brand. Canadian customers can order kits through the Canadian web store, purchase bundled membership offers, or subscribe to recurring premium services; some purchases are one-time products while others are time-limited memberships with auto-renewal.
How to cancel 23Andme
- Order placed on the Canadian web store: use the "Cancel order" link on the order confirmation page or the confirmation email within 60 minutes of placing the order. This applies only to Personal Genetic Service kit orders (not Ancestry Service upgrades).
- Unused kit ordered via 23andMe.ca: request a refund through 23andMe support within 30 days of purchase provided you have not shipped your saliva sample.
- 23andMe+ subscriptions bought on the web: cancel in your 23andMe account; cancellation prevents renewal but is non‑refundable and access continues until the end of the paid period. If you delete your account/data, the subscription ends immediately without refund or credit.
- 23andMe+ purchased through the App Store or Google Play: cancel through the App Store or Google Play subscription settings - not on 23andMe’s website. After you cancel via the platform, access typically continues until the paid period ends; partial‑period refunds are not provided by 23andMe (platform policies may vary).
- Refunds for sample processing failures: if your sample fails processing twice, contact support for a refund (subject to shipping/handling deductions).
What happens when you cancel
If you successfully cancel an eligible web order within the allowed time window, the order will be stopped and you will not be billed for the kit. For memberships, cancelling a web‑based 23andMe+ subscription stops future renewals but does not produce a pro‑rata refund; you retain access to paid features until the current billing period ends. If you delete your account or request permanent data deletion, 23andMe will terminate access immediately - deletion typically also ends any subscription immediately and is treated without refund or credit.
Will I get a refund?
Refunds depend on how and when you purchased and the state of the kit. For unused kits ordered on the Canadian site you may request a refund within 30 days provided you have not shipped your saliva sample; refunds are for the purchase price minus shipping and handling. If a sample fails processing twice you are entitled to a refund (shipping and handling may be deducted). Subscription payments (23andMe+), whether purchased through the web or via the App Store/Google Play, are generally non‑refundable; cancelling stops future charges but does not create a partial‑period refund or credit. Platform purchases must follow Apple/Google refund processes for any platform-specific exceptions.
23Andme plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Ancestry Service | C$149 | One-time | Comprehensive ancestry breakdown across ~4,500 regions; DNA Relative Finder |
| Health plus Ancestry Service | C$269 | One-time | Everything in Ancestry Service plus genetic health screening (10+ conditions), wellness and carrier status reports |
| 23andMe+ Premium (with kit) | Sale price C$179 (original: C$368) | One-time for kit + membership | Includes Health plus Ancestry kit plus year-long membership with ongoing premium reports, enhanced ancestry features, Health Tracks, and Historical Matches |
| 23andMe+ Premium (membership renewal) | C$99 per year | Annual | Continued access to premium reports and features added during membership |
Your consumer rights in Canada
Under Canadian privacy law (PIPEDA and the CPPA as applicable), you generally have the right to access your personal information, request correction, and request deletion. Several Canadian users have reported requests from 23andMe for government photo ID or other invasive identity documents when seeking access to data; such requests should be proportional to the purpose and documented. If you have concerns about excessive collection or a privacy breach (for example issues related to the DNA Relatives feature), you may complain to 23andMe’s Privacy Administrator and, if unresolved, to the Office of the Privacy Commissioner of Canada. Keep records of all communications and proof of delivery for mailed requests.
Customer experiences
Many Canadian users praise 23andMe for detailed ancestry and health reports and for helping them connect with previously unknown relatives. Positive feedback often highlights useful health insights discussed with clinicians and satisfying ancestry breakdowns. Conversely, complaints commonly mention pricing, upselling, unclear auto‑renewal triggers, delayed results, difficulty obtaining refunds or cancelling subscriptions, and slow customer service responses. Some customers report cross‑border shipping complications or onerous identity-verification steps when requesting data access or refunds.
Documentation checklist
- Order confirmation number, order date and confirmation email (screenshot or PDF)
- Account email address and 23andMe username
- Receipt or payment proof for kit or subscription
- Tracking or shipment proof (if kit was shipped) or proof that sample was not shipped
- Support ticket numbers and correspondence history
- Any lab or failure notices (if requesting refund for sample failure)
- Government ID only if requested for identity verification - include copy only when necessary and after confirming secure transmission method
Common mistakes
Expecting a refund after cancelling a subscription mid‑period is a frequent misunderstanding: web‑based 23andMe+ subscriptions are non‑refundable and platform subscriptions are subject to Apple/Google rules. Another common error is trying to cancel an App Store or Google Play subscription on 23andMe’s website - platform subscriptions must be managed through the respective store. Waiting past the 60‑minute cancellation window for web orders, or shipping your sample before requesting a 30‑day unused‑kit refund, will often make refunds harder or impossible. Finally, not keeping order numbers, screenshots of confirmation pages, or support correspondence reduces your leverage when disputing charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel web order within 60 minutes | Full refund (order stopped) | Easy |
| Unused kit refund (not shipped, within 30 days) | Purchase price minus shipping & handling | Moderate |
| Sample fails processing twice | Refund (minus shipping & handling) | Moderate |
| App Store / Google Play subscription | No refund from 23andMe - manage via platform | Moderate |
| Web-based 23andMe+ subscription cancellation | Non-refundable; stops renewal | Moderate |
After cancelling
After you cancel, save confirmation emails and any cancellation or support case numbers. If you believe your privacy rights were infringed or you face excessive ID requests, contact 23andMe’s Privacy Administrator first; if unresolved, you can escalate to the Office of the Privacy Commissioner of Canada. For platform subscription issues or refunds, consult Apple or Google support. Helpful links: 23andMe Canada main page https://www.23andme.com/en-ca, account support https://www.23andme.com/account, 23andMe privacy information https://www.23andme.com/about/privacy, Apple subscription support https://support.apple.com, and Google Play subscriptions https://support.google.com/googleplay.
Address
Privacy Administrator
23andMe Research Institute
2555 Park Blvd, Palo Alto, CA 94306
If you send mailed requests, include copies of relevant documentation and use a tracked/registered service for proof of delivery (for example, registered mail / "raccomandata A/R" or your local tracked courier).