Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – American Greetings
One American Boulevard
44145 Cleveland
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the American Greetings service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation American Greetings: Easy Method
What is American Greetings
American Greetings is a digital greeting card and ecard subscription service that provides access to a library of cards, personalization tools, scheduling and address-book features, and AI-generated text suggestions. The company offers subscriptions through its website and via mobile app stores (Apple App Store and Google Play), and billing may be processed either by American Greetings or by the app store used to purchase the subscription.
How to cancel American Greetings
- Via the App Store (iOS): Open your Apple device Settings → your name → Subscriptions, find the American Greetings subscription and cancel. Apple processes and manages billing for subscriptions bought through the App Store, so American Greetings does not handle cancellation or refunds for those purchases. See American Greetings Terms of Service.
- Via Google Play (Android): Open the Google Play app → Menu → Subscriptions, select American Greetings and cancel. Google handles billing and subscription management for purchases made through Google Play; American Greetings is not involved in processing these cancellations or refunds. See American Greetings Terms of Service.
- Via the website (desktop/web): Log in to your account on the American Greetings website, go to the Manage Membership page and select the option to prevent renewal (often labelled "Do not renew membership"). If you cannot cancel online, contact American Greetings customer service by email at help@americangreetings.com or call 1-800-711-4474 for assistance. The web guide at How to cancel - Emma provides a walkthrough.
What happens when you cancel
When you cancel a subscription, recurring billing stops and you will not be charged going forward. If you cancel partway through a paid billing period, you typically retain access to the service until the end of that billing cycle; cancellation prevents renewal rather than immediately removing access. For subscriptions purchased through an app store, the store controls billing and access; for website purchases, American Greetings controls account access and membership status. Your account data (profile, preferences, saved cards) may be retained according to American Greetings' data retention and privacy policies even after cancellation - check the Terms of Service for details.
Will I get a refund?
American Greetings' published policy does not offer general refunds once the statutory cooling-off period for EU/UK consumers ends, and that specific EU/UK clause does not apply to Canada. For digital products that are made available immediately (and where the consumer has agreed to start access), the company states there is no right to cancel and receive a refund. After any applicable cooling-off period (which is not the norm in Canada for digital content), subscription fees are generally non-refundable; you will typically keep access until the end of the paid period but will not receive a refund for unused time. If you believe the product was defective, misdescribed, or there was an unauthorized charge, contact customer service promptly - exceptions may be considered on a case-by-case basis.
American Greetings plans and pricing
| Plan | Price | Billing Period | Features |
|---|---|---|---|
| Monthly Ecards Subscription (App Store) | C$8.99 | Monthly | Unlimited ecard sends, access to 1,000+ ecards, personalization, scheduling, AI text generator, address book |
| Yearly Ecards Subscription (App Store) | C$38.99 | Annual | Unlimited sends, ecard personalization and scheduling (annual billing) |
Your consumer rights in Canada
In Canada, consumer protection varies by province. Many provinces provide a 14-day cooling-off period for some distance contracts, but exemptions commonly apply to digital content and immediately delivered services. Canadian businesses are generally not required to offer refunds simply because a consumer changes their mind about a digital purchase; refunds are more typically required when goods or digital content are defective, not as described, or when there is an unauthorized charge. Provincial statutes such as Ontario's Consumer Protection Act prohibit unfair practices and provide certain rights for distance contracts, but they do not guarantee a refund for digital content purchased and accessed immediately. For further summaries of provincial rules and typical exceptions, see sources such as distance selling regulations, digital product return guidance, and general consumer-law overviews at Ontario Consumer Protection Act summary.
Customer experiences
Public reviews show a mix of complaints and neutral reports. A significant number of consumers on review platforms have reported issues such as being charged despite expecting a free trial, difficulty cancelling memberships, receiving no refunds after timely requests, and poor customer service response. These complaints frequently reference perceived “bait and switch” marketing around a 7‑day trial and problems resolving unauthorized or unexpected charges. At the same time, some users successfully cancel through the app stores or website without issue; experiences appear to vary depending on whether the subscription was obtained via Apple/Google or directly through American Greetings' website.
Documentation checklist
- Account email and username; subscription/order ID or receipt
- Date(s) of purchase, trial start, renewal charges and any charge amounts (bank/credit card statements or screenshots)
- Device type and platform used to subscribe (iOS App Store, Google Play, website)
- Screenshots of subscription management pages, trial/offers, and any confirmation or cancellation screens
- Copies of all communication with customer service (emails, chat transcripts), including dates and names if available
- If you plan to send physical correspondence, use registered mail (raccomandata A/R) from Canada for proof of delivery
- American Greetings contact details: email help@americangreetings.com and phone 1-800-711-4474
Common mistakes
Many problems arise from assuming the wrong cancellation route: subscriptions purchased through the App Store or Google Play must be cancelled through those stores, not by emailing American Greetings, and attempting to cancel via the company while the store still manages billing can leave the subscription active. Another common mistake is not cancelling before the renewal date - most systems bill automatically and refunds are not guaranteed. Users also sometimes fail to save or request a confirmation of cancellation, making follow-up disputes harder to resolve. Finally, relying solely on a phone call without documenting the date, time and agent details can complicate later attempts to prove you requested cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; American Greetings does not process refunds for App Store purchases. Request via Apple if needed. | Low - cancel in device Settings → Subscriptions; refund requests go through Apple. |
| Google Play (Android) | Refunds handled by Google Play; American Greetings does not process refunds for Google Play purchases. Request via Google if needed. | Low - cancel in Google Play app → Subscriptions; refund requests go through Google. |
| Website (desktop/web) | General policy: subscription fees are typically non-refundable after any statutory cooling-off; exceptions (defect, misdescription, unauthorized charge) may be considered case-by-case. | Medium - High - some consumers report difficulty cancelling or obtaining refunds; follow the Manage Membership page or contact customer service and keep records. |
After cancelling
After you cancel, save confirmation details (screenshots, emails, confirmation numbers) and monitor your bank or card statements for any further charges. If your purchase was made on iOS or Android, use Apple or Google’s support channels for refund requests and billing disputes. For website purchases, contact American Greetings at help@americangreetings.com or call 1-800-711-4474, and reference your documentation. Useful references include American Greetings' Terms of Service at Terms of Service, the cancellation walkthrough at How to cancel - Emma, and public reviews at Trustpilot if you want to see other consumers' experiences.
Address
American Greetings Corporation, One American Boulevard, Cleveland, Ohio 44145, USA