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Cancel ASK A VET
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ask A Vet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ask A Vet: Easy Method
What is Ask A Vet
Ask A Vet is a pet health service that combines an AI vet chat, access to certified veterinary professionals, telehealth consultations, and an online platform for tracking pet health records. It offers a free tier with pay-per-use services and paid monthly subscription plans (Pet Premium and Pet Family) that add unlimited AI/chat access, telehealth calls, and additional features for managing one or more pets.
How to cancel Ask A Vet
- Subscriptions bought through the iOS App Store: open your Apple ID > Subscriptions in the App Store app (or visit Apple support: manage subscriptions), then cancel from your Apple account - Ask A Vet cannot cancel App Store subscriptions for you.
- Subscriptions bought through Google Play (Android): open the Google Play Store > Menu > Subscriptions (or visit Google Play subscriptions), then cancel from your Google account - Ask A Vet cannot cancel Google Play subscriptions for you.
- Web-based subscriptions (via JustAnswer): cancel via the JustAnswer Help Center or your account page by clicking "Cancel membership"; you can also email JustAnswer support, use their chatbot, or call their phone number. Cancellation typically takes effect at the end of the current billing period.
- If you prefer a written request, send a signed letter clearly stating your account details and cancellation request to: JustAnswer P.O. Box 29045 San Francisco, CA 94129, USA. Sending registered/trackable mail (e.g., raccomandata A/R) gives a delivery record.
What happens when you cancel
When you cancel a subscription, your access to paid features generally continues until the end of the current paid billing period; you will not be billed for subsequent periods. Your stored pet records and account data are typically retained according to Ask A Vet/JustAnswer policies, but you should review your account settings or contact support if you want data removed. Cancellations made through app stores are managed by those stores and may follow the store’s timing and rules for access and renewals.
Will I get a refund?
Ask A Vet’s policy states digital services such as telehealth consultations, specialist opinions and AI services are non‑refundable once delivered, except where required by law. Physical products (for example, Ask A Vet Meds) may be returned unused within 30 days of delivery and are refundable to the original payment method after inspection, minus shipping unless the error or fault was on their part. The policy does not provide a general 14‑day cooling‑off refund for delivered digital services; however, consumer rights under applicable law in Canada may still apply and can be used to dispute charges if appropriate.
Ask A Vet plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | C$0.00 | Monthly | Track one pet's health, store essential records, limited AI Vet chat (trial), pay-per-service certified vet chat/pay-per-use telehealth |
| Pet Premium (Monthly) | C$24.99 | Monthly | Unlimited AI Vet chat, certified vet chat, telehealth (2 calls), health tracking, records, calendar sync, free QR tag; up to 2 pets (C$1.99/mo per extra pet) |
| Pet Family (Monthly) | C$49.99 | Monthly | Unlimited AI Vet chat, certified vet chat, telehealth (2 calls), health tracking, records, calendar sync, free QR tag; up to 5 pets (C$1.99/mo per extra pet), extra members C$2.99 each |
Your consumer rights in Canada
Ask A Vet’s policy acknowledges it does not limit consumer rights under applicable law. In Canada, consumer protection is partly provincial and may provide additional rights for cancellations, refunds or disputes - Quebec and some provinces have specific rules for contracts and certain short cancellation periods. Digital services delivered immediately are often treated differently than physical goods, and a blanket 14‑day cooling‑off right does not automatically apply to delivered digital services. If you believe you were charged unfairly or misled, you can dispute the charge with your card issuer and contact your provincial consumer protection office or the Government of Canada consumer resources for guidance.
Customer experiences
Public reviews are mixed. Some users appreciate quick or helpful advice in specific cases and see potential value in the service. However, many complaints focus on unexpected recurring charges, unclear or hard‑to‑find subscription terms, difficulty cancelling subscriptions (especially when charged through third‑party app stores), and challenges obtaining refunds. Several reports describe being billed after attempts to cancel or experiencing higher than advertised pricing, so vigilance when subscribing and checking billing statements is advisable.
Documentation checklist
- Account email/username, subscription receipts, date(s) of charges, screenshots of plans/terms, proof of cancellation attempts (emails, chat transcripts, screenshots), order numbers for physical products (if returning), and any correspondence with support.
Common mistakes
Common mistakes include assuming Ask A Vet can cancel App Store or Google Play subscriptions (those must be cancelled via the respective store accounts), not keeping receipts or evidence of purchase and cancellation attempts, and missing the timing that cancellation often takes effect at period end so one more charge may occur if timing is off. Another frequent issue is confusing promotional/one‑time offers with recurring pricing - double‑check the subscription terms before confirming.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; Ask A Vet cannot directly refund App Store purchases. Refund eligibility follows Apple’s policies. | Varies - must manage through Apple; users have reported difficulties or confusion. |
| Google Play (Android) | Refunds handled by Google Play; Ask A Vet cannot directly refund Google Play purchases. Refund eligibility follows Google’s policies. | Varies - must manage through Google Play; user reports indicate possible challenges. |
| Web / JustAnswer | Refunds depend on JustAnswer policy and the nature of the service; delivered digital services are generally non‑refundable, physical returns possible within 30 days. | Moderate - can cancel via Help Center, email, chatbot or phone; some users report delays or difficulty obtaining refunds. |
After cancelling
After you cancel, keep records of the cancellation confirmation and monitor your payment method for any unexpected charges. If you need to request a refund or contest a charge, use your stored documentation and contact Ask A Vet/JustAnswer support first. For App Store or Google Play purchases, follow the platform’s refund request process. If unresolved, contact your card issuer to dispute the charge and consult provincial consumer protection resources or Canada’s consumer information pages for further assistance. Helpful links: JustAnswer Help Center (JustAnswer Help), Apple subscriptions support (Apple: manage subscriptions), Google Play subscriptions (Google Play subscriptions), Government of Canada consumer information (Canada.ca - consumers).
Address
JustAnswer P.O. Box 29045 San Francisco, CA 94129, USA