Cancellation service N°1 in Canada
Cancellation Avayda: Easy Method
What is Avayda
Avayda Inc. is a Canadian pest‑control company that sells subscription-based treatment plans (monthly fees plus a one‑time minimum disruption fee) and promises re‑treatments under an "Avayda Promise" rather than issuing cash refunds for services already performed. Their public materials and FAQ describe door‑to‑door sales activity in some markets and subscription contracts for ongoing pest control services.
How to cancel Avayda
- Locate your contract, invoice or online account details and confirm the contract term (many plans are 12‑month agreements); note the date of first service and any stated cancellation clause on Avayda's FAQ.
- Decide whether you want cancellation only (stop future billing) or to dispute service quality or request a refund/re‑treatment; Avayda’s FAQ states they do not issue refunds for services rendered but offer re‑treatment options.
- Contact Avayda using the contact method shown on your contract or the Avayda website contact page; if you cannot find a phone/email on your paperwork, use the contact form or the customer support details on their site and ask to cancel your subscription.
- Ask for the cancellation cost in writing. Avayda’s FAQ states that canceling within a 12‑month term may trigger a penalty equal to the lesser of the remaining agreement balance or $200 (to compensate for the initial disruption discount).
- Request written confirmation of cancellation (email or signed document), the final account balance, and whether any equipment needs return. Keep copies of all communications and payment records.
- If your contact was by SMS and you only want to stop messages, reply "STOP" to opt out of SMS notifications - this does not cancel your service contract.
What happens when you cancel
When you request cancellation, Avayda should stop future recurring billing once the cancellation is processed; however, services already rendered are, per their FAQ, not refunded. If you cancel within a 12‑month term the company states a cancellation penalty may apply (the lesser of the remaining balance or $200). Any ongoing access to discounted pricing or included treatments will typically end at cancellation or at the end of the billing period - confirm the exact end date in writing. Keep a copy of the confirmation to avoid future billing disputes.
Will I get a refund?
Avayda’s published policy is that they offer no cash refunds for services already rendered and instead provide free re‑treatments ("Avayda Promise") to resolve issues. Their FAQ frames agreements as service contracts without a statutory 14‑day automatic refund right for pest‑control services. If you believe a refund is warranted due to breach or misrepresentation, you should request it in writing, preserve all evidence, and consider a consumer complaint to a provincial consumer office; outcomes will depend on the facts and any applicable provincial rules.
Avayda plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Pro | C$59.99/month (plus C$325 minimum disruption fee) | Monthly | All General Pests; The Avayda Process Steps 1 - 5; 4 Treatments first year; 3 Treatments following years; Avayda Promise available upon request |
| Pro+ | C$69.99/month (plus C$350 minimum disruption fee) | Monthly | All General Pests + Rodents (Rat + Mice); The Avayda Process Steps 1 - 6; 4 Treatments first year; 3 Treatments following years; Rodent treatments on request; Avayda Promise upon request |
| Premium Rodent | C$79.99/month (plus C$375 minimum disruption fee) | Monthly | All General Pests + Rodents (Rat + Mice); The Avayda Process Steps 1 - 6; 7 Treatments first year; 6 Treatments following years; Avayda Promise upon request |
| Premium Mosquito | C$79.99/month (plus C$375 minimum disruption fee) | Monthly | All General Pests + Rodents + Mosquito & Ticks; The Avayda Process Steps 1 - 7; 7 Treatments first year; 6 Treatments following years; Avayda Promise upon request |
| Platinum | C$89.99/month (plus C$500 minimum disruption fee) | Monthly | All General Pests + All Specialty Pests + Rodents; The Avayda Process Steps 1 - 7; 9 Treatments first year; 8 Treatments following years; Avayda Promise upon request |
Your consumer rights in Canada
Consumer protection for service contracts in Canada depends on the type of service and provincial rules. According to Avayda’s public FAQ, they do not offer refunds for services already performed and impose a cancellation penalty within the contract term; there is no automatic statutory 14‑day "right of withdrawal" for ongoing pest‑control services on their site. If you feel you were misled (for example, by door‑to‑door sales claims), you can raise a complaint with your provincial consumer protection office and provide contract copies and evidence. For disputes about billing you may also discuss options with your card issuer, but results vary by issuer and the nature of the dispute.
Customer experiences
Online feedback is mixed. Some customers report that Avayda delivered services and that cancellations were handled politely when requested promptly (one Reddit user said a cancellation after a one‑year contract was processed without issue within three days). Other reviews (including several on the BBB) allege aggressive or misleading door‑to‑door sales tactics, poor treatment results, equipment issues, and concerns about the cost of breaking a contract. These mixed reports suggest outcomes can vary by location, sales representative, and the specifics of a customer’s agreement.
Documentation checklist
- Copy of your signed service agreement and any sales paperwork (including dates and terms)
- Invoices and receipts for payments made (credit card or bank statements)
- All written communications with Avayda (emails, messages) and notes of phone conversations (date, time, person)
- Photographic evidence of pest issues and any treatment areas, plus technician visit records
- Any advertising, door‑to‑door materials or representations that you believe were misleading
Common mistakes
Avoid these typical errors: confusing SMS "STOP" (which only opts you out of marketing/SMS) with contract cancellation; not obtaining written confirmation of cancellation and the final balance; failing to check the contract for the 12‑month penalty clause (Avayda’s FAQ references a cancellation penalty equal to the lesser of the remaining balance or $200); and discarding evidence such as receipts, the signed contract or photos. Examples: a customer who only texted "STOP" may still be billed; a customer who didn’t request written confirmation of cancellation later received unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone / Direct contact with Avayda customer support | No cash refund for services rendered per Avayda policy; Avayda Promise (re‑treatments) offered; cancellation within 12 months may incur a penalty (lesser of remaining balance or $200). | Medium - typically effective; one user reported cancellation processed within 3 days, but get written confirmation. |
| Reply "STOP" to SMS | Not applicable to service cancellation - stops SMS only; does not create a refund. | Easy - opt‑out of messages, but does not cancel subscription. |
| In‑person / door‑to‑door representative | No cash refund for services already rendered; cancellation rules in the contract apply; disputed representations may be escalated to consumer protection if misrepresentation occurred. | Medium - High - may require follow‑up with corporate and written confirmation; some customer reports describe high‑pressure sales. |
| Website contact form or email (written request) | No cash refund for services rendered; request written confirmation of cancellation and any fee; Avayda Promise is the company’s stated remedy for service issues. | Medium - provides a written record; may require persistence if not acknowledged promptly. |
After cancelling
After you cancel, keep the written confirmation and monitor your bank/credit statements for any further charges. If Avayda offers re‑treatment under the Avayda Promise and you accept it, document the outcomes. If you believe the company breached the contract or engaged in misleading sales practices, collect your documentation and consider filing a complaint with your provincial consumer protection office or the Better Business Bureau. For SMS opt‑out issues, confirm by checking for a confirmation message after replying "STOP."
Helpful official links: Avayda FAQ - https://avayda.ca/faq/; Avayda Terms - https://avayda.ca/terms-agreements/; a consumer discussion example - Reddit post; BBB reviews - BBB Avayda reviews; general Canadian consumer protection info - Government of Canada - Consumer Protection.
Address
No specific cancellation mailing address was located on Avayda’s publicly listed materials during this review. Check your signed contract or invoice for the address to which cancellation notices should be sent, or use the contact details on Avayda's website to request the correct mailing or email address and obtain written confirmation of cancellation.