Cancellation Bokksu: Easy Method

What is Bokksu

Bokksu is a subscription service and online shop that curates and ships Japanese snacks and related gift items to customers. It offers recurring snack box plans on a monthly and multi‑month basis, as well as occasional one‑off and market purchases of perishable goods and specialty items.

How to cancel Bokksu

• Log into your Bokksu account and use the subscription or account settings to cancel your active plan; cancellation must be completed at least 1 business day before your next billing date to avoid renewal.
• If you cannot access your account, email hello@bokksu.com requesting cancellation and include your account email and order/subscription ID.
• Note that gift subscriptions are prepaid and non‑renewing; they cannot be cancelled or refunded.
• After submitting a cancellation, look for a confirmation email or screenshot the confirmation page for your records.

What happens when you cancel

When you cancel, future renewals will be stopped so you will not be billed again after the current paid period ends, provided the cancellation was made in the required window (at least 1 business day before renewal). You should continue to have access to any benefits or shipments already paid for until the end of the paid period. If a renewal occurs because cancellation was submitted too late, Bokksu’s terms state the subscription will auto‑renew and no refund will be issued.

Bokksu will retain any account and order records per its operational policies; cancelling does not necessarily delete your account or purchase history. Orders already processed or shipped are treated according to Bokksu’s fulfilment and refund rules.

Will I get a refund?

Under Bokksu’s published terms, subscription fees are non‑cancelable and non‑refundable, and there are no prorated refunds for partially used subscription periods. Gift subscriptions are prepaid, non‑refundable, and cannot be cancelled. Market purchases (perishable items sold via bokksumarket.com) are final sale and non‑refundable, though Bokksu asks customers to contact hello@bokksumarket.com if items arrive damaged.

If an order hasn’t arrived within four weeks of shipping, Bokksu’s FAQ advises contacting support. Keep in mind that Bokksu’s publicly posted policies do not explicitly acknowledge statutory consumer cooling‑off periods for Canadian customers.

Bokksu plans and pricing

Your consumer rights in Canada

Bokksu’s publicly posted terms do not reference a 14‑day cooling‑off or right‑to‑cancel for Canadian consumers, and they label many payments (subscriptions and perishable items) as non‑refundable. That does not necessarily extinguish statutory Canadian consumer protections. Depending on your province, you may have rights related to non‑delivery, significant delays, or goods that are damaged or not as described. These statutory rights and remedies (for example, through provincial consumer protection offices, your payment card issuer’s dispute process, or small claims court) are separate from Bokksu’s contractual terms.

If you believe a statutory right applies (for instance, a box never delivered or goods that arrived spoiled), preserve documentation and consider contacting your provincial consumer protection agency or your bank/card issuer for chargeback options. This is general information and not legal advice; for legal questions consult a lawyer or your local consumer office.

Customer experiences

Public reviews commonly praise Bokksu’s thoughtful curation, high‑quality snacks, attractive packaging, and informative booklets, and many customers report positive, prompt customer service when issues arise. These positive notes are frequently visible on review sites such as Trustpilot.

At the same time, recurring criticisms note delivery delays, confusing or inconsistent shipping updates, and missing or lost boxes. Some customers have reported difficulty obtaining refunds or timely resolutions for undelivered or special‑release items (for example, seasonal boxes), leading to frustration in those cases.

Documentation checklist

• Account email and username, subscription or order ID, and next billing date
• Screenshots of subscription settings and cancellation confirmation (if any)
• Order confirmation and payment receipts
• Tracking numbers, shipping notices, and timestamps of expected vs actual delivery
• Photos of damaged items and packaging (if applicable)
• Copies of correspondence with Bokksu (emails, chat logs) and names of representatives
• Relevant excerpts or links to Bokksu’s terms and Bokksumarket refund policy

Common mistakes

Many issues stem from timing errors - waiting until the day of renewal or within the 1 business‑day cutoff to request cancellation can allow an unwanted auto‑renewal to occur and lead to a non‑refundable charge. Other common mistakes include assuming mobile‑app stores control the subscription (Bokksu’s publicly posted guidance centers on account‑level cancellation or emailing support), not saving order IDs or confirmation screenshots, and requesting refunds in situations where Bokksu’s terms label the payment non‑refundable without providing supporting documentation (for example, no photos for damaged items).

Comparative recap

After cancelling

After you cancel, keep your cancellation confirmation and the documentation checklist items in case you need to dispute a renewal or an undelivered box. If you have a delivery problem or damaged goods, contact the appropriate Bokksu address shown below and include order details and photos. For policy details, review Bokksu’s terms of service and BokksuMarket’s policy. If you cannot resolve the issue directly, consider contacting your card issuer about a chargeback or your provincial consumer protection office for next steps.

Helpful links:

Bokksu Terms & Conditions

Bokksu Terms (alternate)

BokksuMarket refund policy

Bokksu FAQ

Trustpilot reviews (Canada)

Address

Bokksu Inc
2093 Philadelphia Pike #3484
Claymont, Delaware 19703
(For formal notices or dispute correspondence, consider sending by registered mail and keep proof of delivery.)