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Cancel BOXYCHARM
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Boxycharm service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Boxycharm: Easy Method
What is Boxycharm
BoxyCharm is a U.S.-based beauty subscription service that ships curated boxes of full-size makeup and skincare products to members on a monthly or prepaid schedule. Plans include a base box and an upgraded "Premium" box; shipping, currency conversion, duties and handling may affect the final cost for Canadian subscribers.
How to cancel Boxycharm
- Online (recommended): Log into your BoxyCharm account on the website, go to the "Subscription" tab, click "Edit" and select "Cancel". For step-by-step guidance see review42 and the membership help article at Intercom Help.
- Email: Send a cancellation request to info@boxycharm.com. Ask for written confirmation by email or SMS.
- Phone: Call BoxyCharm customer service at +1 917 730 3722 and request cancellation and confirmation.
- Registered mail (fallback/proof): If you need proof of delivery, send a signed cancellation letter by registered mail to the corporate address (see Address section) and keep the receipt. This can be useful if online/email/phone attempts fail.
- Timing for Canadian subscribers: To avoid being charged for the next box, cancel by 11:59 PM Pacific Time on the 25th day of the month (this timing change is noted in BoxyCharm help, effective August 25, 2025) - see BoxyCharm Help.
- Always request and save confirmation (email/SMS/screenshots) that the subscription has been cancelled.
What happens when you cancel
When you cancel, future renewals stop and you will not be billed for subsequent boxes after the cancellation takes effect. Your access to subscription picks or member-only offers may end at cancellation, but you typically retain account access to view past orders and settings. Boxes already processed or shipped are usually still fulfilled and delivered; cancelling does not automatically cancel shipped items.
BoxyCharm may retain account and order data per its privacy and business policies; keep copies of confirmations and correspondence for your records in case of post-cancellation billing or disputes.
Will I get a refund?
BoxyCharm generally does not issue refunds for boxes that have been processed or shipped and states subscriptions (monthly, quarterly, annual) are not refundable after purchase. Exceptions are possible in limited situations - for example, if you cancel immediately after being charged and the charge can be reversed, if an order is damaged or undelivered, or if you were billed incorrectly. To pursue these exceptions contact customer service promptly and document the issue; see the cancellation/help articles at Intercom Help for details.
Boxycharm plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Base - Monthly | C$39 - C$42 (approx.) | Monthly | 5 full-size beauty products per month; USD $25 + $5 shipping (plus possible $1.99 handling) |
| Base - 3-Month Prepaid | C$38 - C$42/month (approx.) | 3-Month Prepaid | 3 boxes prepaid (US$70 total), includes shipping; slight savings over monthly |
| Base - 6-Month Prepaid | C$38 - C$42/month (approx.) | 6-Month Prepaid | 6 boxes prepaid (US$138 total), includes shipping; more savings |
| Base - 12-Month Prepaid | C$38 - C$42/month (approx.) | 12-Month Prepaid | 12 boxes prepaid (US$275 total), includes shipping; best per-month rate |
| BoxyCharm Premium - Monthly | Approx. C$50 | Monthly | 6 - 7 full-size beauty items per month; USD $35 + $5 shipping |
Your consumer rights in Canada
Canadian consumers may have statutory protections that differ from a company’s posted policy. For many provinces there is a 14‑day "cooling-off" period for certain direct sale transactions (including online), during which you may cancel and may be entitled to a refund. BoxyCharm’s public help pages do not prominently reference a Canadian statutory right of withdrawal, so if you believe a provincial or federal consumer protection rule applies you should assert that right when contacting BoxyCharm or your payment provider.
If BoxyCharm refuses a refund you believe you are entitled to, escalate by contacting your credit card issuer or bank to dispute the charge, and consider filing a complaint with your provincial consumer protection office. Keep all records and correspondence to support your claim.
Customer experiences
Reviews from Canadian users are mixed. Positive comments often note good value when shipping and duties are low, a strong selection of full-size products, and responsive problem-resolution in some cases. Sources such as Influenster and ChickAdvisor include praise for product quality and helpful support interactions.
Negative reports highlight difficulty reaching live customer service, billing after attempted cancellation, slow or unreliable shipping to Canada, occasional missing or damaged items, and added shipping/handling/duty costs that can erode perceived value. These themes appear in consumer-review sites and forums.
Documentation checklist
- Account email and username; order number(s) and billing date(s)
- Screenshots of subscription page showing cancellation option or status
- Confirmation emails, SMS receipts, or screenshots showing cancellation confirmation
- Payment proof (card statement showing charge), tracking numbers, and delivery confirmations
- Photos of damaged/incorrect items and any correspondence with customer service
- Registered-mail receipt if you sent a physical cancellation letter
Common mistakes
Many issues stem from timing and lack of proof. Examples: cancelling after the monthly cutoff date (for Canada, after 11:59 PM PT on the 25th) can result in an unexpected charge; failing to request and save written confirmation leaves you without evidence if billing continues; assuming email cancellation will be handled immediately without verifying account status; and not accounting for prepaid plan commitments that continue until the prepaid period ends.
Also, overlooking conversion, shipping, handling and duty fees can make the subscription far more expensive than advertised, so check the actual charged amount on your statement rather than relying on the USD sticker price alone.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Unlikely for processed/shipped boxes; possible in narrow exceptions | Low |
| Email to info@boxycharm.com | Possible if you qualify for an exception (damaged, incorrect billing, quick cancellation) | Medium |
| Phone (+1 917 730 3722) | Possible but less reliable without written confirmation | Medium - High |
| Registered mail to corporate address | Provides proof of notice; refund depends on policy and legal rights | High |
After cancelling
After you cancel, save any confirmation or reference number and monitor your bank/credit card statements for subsequent charges. If you are charged after cancellation, contact BoxyCharm immediately with your documentation and request reversal; if unresolved, contact your card issuer to dispute the charge. Useful reference pages include BoxyCharm’s help center at BoxyCharm Help and the cancellation guidance at Intercom Help. For independent reviews and user reports see review42.
Address
Boxy Charm, Inc., 880 SW 145th Ave., Suite 300, Pembroke Pines, Florida 33027, United States