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I hereby notify you of my decision to terminate the contract relating to the Care/Of service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Care/Of: Easy Method
What is Care/Of
Care/Of was a personalized vitamin and supplement subscription service that provided individually numbered daily vitamin packs based on user questionnaires and goals. Customers could subscribe via the Care/Of website or through mobile-platform purchases.
Care/Of ceased operations and cancelled all subscriptions effective June 17, 2024; the company is no longer accepting new orders. The guidance below explains common cancellation and refund pathways that applied while the service operated and the platform-specific processes that still govern refunds for purchases made through Apple or Google.
How to cancel Care/Of
- App Store (iOS / Apple): Cancel via your Apple device settings: Settings → [Your Name] → Subscriptions → select the Care/Of subscription → Cancel Subscription. Cancelling stops auto‑renewal but you keep access until the paid period ends. Cancel at least 24 hours before renewal. For refunds or billing disputes use Apple’s report workflow. See Apple Support: Apple subscription support.
- Google Play (Android): Cancel in the Google Play app: tap your profile icon → Payments & subscriptions → Subscriptions → select the Care/Of subscription → Cancel subscription. Google processes cancellations and refund requests through its own workflows. For refunds use Google Play’s report problem flow. More info: How to cancel on Google Play.
- Web (direct via takecareof.com): Sign in to your account, go to Account Settings → Manage subscription → Cancel or Pause. If an order is already processing or preparing for shipment, cancelling your subscription will not stop that cycle; contact support promptly if you need assistance. Official web support pages may no longer be active; keep screenshots and receipts for reference.
- Registered mail for written cancellation or dispute: If you require proof of delivery for communication, send a written cancellation or dispute letter by registered mail (raccomandata A/R) to the company address (see Address section below).
What happens when you cancel
Cancelling a subscription generally stops automatic renewal at the end of the current billing period; you typically retain access to any product or service already paid for until that period expires. Platform purchases (Apple/Google) follow each platform’s timing rules: cancellation prevents future charges but does not retroactively void the current period.
For web subscriptions, if an order is already processing or preparing for shipment when you cancel, that order will usually still be fulfilled; cancellation will affect subsequent cycles only. Account data and order history are typically retained according to the provider’s privacy and data‑retention policies; contact support if you need account deletion or data questions addressed.
Will I get a refund?
Refund eligibility depends on how you purchased and the timing. App Store purchases require you to request a refund via Apple’s 'Report a Problem' portal; Apple reviews requests and issues refunds at its discretion. Google Play refunds are requested through Google Play’s report-a-problem workflow and are often processed within about 48 hours, subject to Google’s policies.
For direct web orders through Care/Of, official policies showed that once an order is preparing or delivered, returns and refunds were generally not available. Some third‑party reports mention that dissatisfaction with a first order may have been eligible for a full refund if reported quickly (e.g., within 30 days), but those accounts are anecdotal and not an official policy. Underlying statutory consumer rights (see below) may also affect refund possibilities.
Care/Of plans and pricing
| Plan | Price (CAD) |
|---|---|
| Care/Of subscription | Varies |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws provide various rights for online purchases, including certain cooling‑off or cancellation periods in some provinces and protections against unfair business practices. The exact remedies and timelines depend on the province/territory and the nature of the contract.
Because Care/Of’s publicly available refund policy did not explicitly promise a statutory cooling‑off refund and the company ceased operations as of June 17, 2024, your rights will hinge on (1) how the purchase was made (Apple/Google/web), (2) the timing of your request, and (3) applicable provincial rules. If you believe a statutory right applies, reference your provincial consumer protection office and retain all documentation when pursuing a claim.
Customer experiences
Users who left positive reviews often cited the convenience of daily personalized vitamin packs and straightforward subscription pause options. Those reviews noted the value of tailored recommendations and the convenience of delivery.
Negative reports commonly concerned inability to cancel an order already in processing, limited or no refunds after shipment, and delays or difficulties with customer service. Several reviewers also reported challenges modifying subscriptions or receiving timely support via web channels. Platform purchases (Apple/Google) appear to have clearer, platform‑managed refund pathways compared with direct web purchases.
Documentation checklist
- Account email and username used for the Care/Of account
- Order number(s) and dates of purchase
- Receipt or proof of charge (bank statement, Apple/Google purchase receipt)
- Screenshots of subscription settings and cancellation confirmation (if any)
- Copies of all communications with support (emails, chat transcripts)
- Proof of registered mail (tracking and delivery receipt) if you sent a written notice
Common mistakes
One common mistake is attempting to cancel too late - after an order has already entered processing or fulfillment - expecting that cancellation will stop that shipment. Example: cancelling via the website after the “preparing” status will usually not prevent the current month’s pack from shipping.
Another frequent error is assuming the platform you used to purchase doesn’t control refunds. If you bought through Apple or Google, those platforms manage refunds and disputes; contacting Care/Of directly will not override the platform’s refund process. Finally, failing to keep documentation (receipts, screenshots, confirmation emails) makes proving your claim harder if you later seek a refund or file a consumer complaint.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS/Apple) | Request via Apple 'Report a Problem'; handled by Apple | Medium - cancel through device settings; refunds via Apple are discretionary |
| Google Play (Android) | Request via Google Play report workflow; handled by Google | Medium - cancel through Play Store; refunds processed by Google |
| Web (takecareof.com) | Generally no refund once order is preparing/delivered; anecdotal exceptions reported for first orders | Varies - easy to cancel before processing; difficult to stop or refund after processing/shipment |
After cancelling
Keep copies of cancellation confirmations, receipts, and any support correspondence. If you purchased via Apple or Google, use the platform’s refund/report tools to open a dispute or request a refund: Apple’s subscription support is at Apple subscription support, and Google Play refund guidance can be found through your Google Play account and help pages (see guidance used by third‑party sources: Google Play cancel & refund info).
If you need to escalate (for example, because the company is unresponsive), collect your documentation and contact your payment provider (bank or card issuer) to inquire about chargeback options, and consult your provincial consumer protection office for guidance on statutory remedies. If you send written notices, use registered mail (raccomandata A/R) to ensure proof of delivery.
Address
If you need to send a written cancellation, complaint, or dispute letter by registered mail for proof of delivery, use the following address and retain tracking and delivery confirmation:
NoHo Health Inc. ATTN: Care/of
850 3rd Ave, Suite 601
Brooklyn, NY 11232
USA