Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Cirkul
3620 Queen Palm Drive
33619 Tampa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cirkul service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Cirkul: Easy Method
What is Cirkul
Cirkul is a beverage system that delivers flavour cartridges (called Sips or FitSips) that attach to specially designed bottles so users can flavour water on demand. The company offers direct subscriptions (Auto‑Ship) through its website and sells products through retailers; cartridges are consumable single‑use items that flavor multiple servings.
How to cancel Cirkul
- Online (drinkcirkul.com account): Log in at drinkcirkul.com, go to "Your Account" and click "Cancel Plan" to stop Auto‑Ship renewals.
- Apple App Store or Google Play subscriptions: Cancel through the Apple or Google Play subscription management flows - subscriptions purchased through those platforms must be cancelled there (these platforms also handle any platform‑level refund requests).
- By post (formal notice): Send certified/registered mail (raccomandata A/R) addressed to Customer Service at Cirkul’s postal address (see "Address" section below) requesting cancellation; include your account details and order/subscription information.
What happens when you cancel
When you cancel an Auto‑Ship plan on the website, future scheduled shipments stop and you will not be billed for subsequent cycles. You retain access to any product already shipped; physical products already dispatched are not recalled by cancellation. If you purchased through Apple or Google Play, cancellations there stop future renewals through that platform but do not change orders already processed. Cirkul will maintain account and order records per its policies; if you used certified mail to cancel, keep proof of delivery as evidence of your cancellation request.
Will I get a refund?
Cirkul’s stated policy is that consumable products are not eligible for returns or refunds except in limited circumstances: if a product is damaged in transit, Cirkul may offer a single replacement per customer if notified within 14 days of order processing. Non‑delivery (missing delivery) claims must be made within 5 days of the delivery date to be eligible for reshipment; outside that window, Cirkul’s policy says no refund or replacement is provided. Purchases made through Apple or Google may be subject to those platforms’ refund policies rather than Cirkul’s.
Cirkul plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Cirkul GoSip Flavor Cartridge (single pack) | C$4.48 (one-time) or C$4.25 with 5% subscription saving | Per cartridge (single use) | Zero sugar, zero calories; each cartridge flavors multiple 20oz servings; available in flavors like Grape, Black Cherry, etc. |
| Cirkul 22oz Stainless Steel Water Bottle Starter Kit (White + Blue Lid + 2 Flavor Cartridges: Fruit Punch & Mixed Berry) | C$39.98 | One-time purchase | Includes 22oz stainless steel bottle, Comfort‑Grip lid, and 2 flavor cartridges |
| Ubuy - Cirkul FitSip Electrolytes Flavor Water Variety Pack (makes 36 drinks) | C$37 | One-time purchase | 36‑servings cartridge variety pack, no sugar |
| Ubuy - Cirkul Frosted Refreshers Caffeine Flavor Water Variety Pack (makes 36 drinks) | C$35 | One-time purchase | 36‑servings cartridge variety pack, with caffeine |
| Ubuy - Cirkul Fan Favorite Bundle with 12 Flavor Cartridges | C$77 | One-time purchase | Bundle of 12 flavor cartridges, zero calories |
| Ubuy - Cirkul 22oz BPA‑Free Plastic Water Bottle Starter Kit with Blue Lid + 3 Flavor Cartridges | C$52 | One-time purchase | 22oz plastic bottle, lid, 3 flavor cartridges |
| Ubuy - Cirkul 32oz Matte Periwinkle Stainless Steel Water Bottle Starter Kit with 2 Flavor Cartridges | C$63 | One-time purchase | 32oz stainless steel bottle and two cartridges |
| Ubuy - Cirkul 22oz Stainless Steel Water Bottle with 3 Flavor Cartridges | C$93 | One-time purchase | Includes stainless steel bottle and three cartridges |
Your consumer rights in Canada
Canadian consumer protection laws can give you rights when goods are defective, not as described, or not delivered. Cirkul’s published policy limits refunds for consumable goods, but statutory protections may still apply if a product is defective, misrepresented, or never delivered. If you believe your statutory rights have been breached, keep all documentation (order confirmations, delivery records, photos of damage), contact your payment provider to dispute charges if necessary, and consider filing a complaint with your provincial consumer protection office. A formal written cancellation or damage claim and proof of timely notice strengthens any escalation.
Customer experiences
Reviews from Canadian purchasers are mixed. Some customers praise the flavours and packaging when they receive the product. Negative reports focus on slow or unresponsive customer service, shipping delays, and difficulty cancelling subscriptions through the website (including password reset or account access problems). Several Canadians report Cirkul does not ship directly to Canada and that Canadian credit cards or third‑party addresses may be rejected, leading many to purchase via retailers such as Walmart Canada or import services like Ubuy instead.
Documentation checklist
- Order number and account email used for subscription
- Date and method of purchase (website, Apple, Google, retailer)
- Proof of shipment/delivery (tracking number, delivery timestamp)
- Photos of damaged items (if applicable) and date you notified Cirkul
- Proof of certified mail delivery if you cancel by post (tracking and delivery receipt)
Common mistakes
Common errors include trying to cancel a subscription purchased through Apple or Google on the Cirkul website (those must be cancelled in the platform where they were purchased), failing to retain proof of cancellation or delivery, and not making damage or non‑delivery claims within Cirkul’s stated time windows (14 days for damage replacement notice, 5 days for non‑delivery reshipment eligibility). Some users also attempt to use accounts with outdated credentials and then cannot complete the website cancellation flow; keeping current login details or using certified mail with proof can avoid this problem.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (drinkcirkul.com account Cancel Plan) | Refunds not generally provided for consumables; damage or non‑delivery exceptions apply per Cirkul policy. | Low to medium - usually straightforward to stop future shipments, but users have reported occasional account/password issues. |
| Apple App Store / Google Play | Refunds handled by Apple/Google per their policies; subscription cancellations must be processed through the platform. | Medium - depends on platform processes and timing. |
| Certified mail to Cirkul (formal written notice) | Cancellation will stop future billing but refunds follow the same policy - limited to damage/non‑delivery exceptions. | Medium to high - slower but creates formal, documented proof of notice. |
After cancelling
After you cancel, keep copies of your cancellation confirmation (website confirmation, platform screenshot, or certified mail proof). If you have a damaged shipment or non‑delivery, notify Cirkul promptly and include photos and tracking information. If Cirkul does not resolve an eligible issue, contact your payment provider to dispute the charge and/or your provincial consumer protection agency. Helpful reference pages: Cirkul terms and policies and guidance on cancelling App Store/Google Play subscriptions.
Useful links: Cirkul Terms (returns, damages, shipping) and How to cancel Cirkul (App Store / Google guidance).
Address
Cirkul, Inc.
3620 Queen Palm Drive
Tampa, FL 33619
United States of America