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Colonbroom

Cancel COLONBROOM

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Canada

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Termination letter drafted by a specialized lawyer
Sender
Colonbroom Cancel Subscription | Postclic
Colonbroom
Sülzenbrücker Str. 7
99192 Apfelstädt Germany
hello@colonbroom.com
Cancellation of Colonbroom contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Colonbroom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Colonbroom
Sülzenbrücker Str. 7
99192 Apfelstädt , Germany
hello@colonbroom.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Colonbroom. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.
What is Colonbroom

Cancellation Colonbroom: Easy Method

What is Colonbroom

ColonBroom is a gut-health supplement marketed to support digestion, relieve constipation, and assist with weight-management goals. It is sold as single bottles or subscription plans and may be purchased via the company website, or through mobile app stores (Apple App Store / Google Play) where subscriptions are managed by the respective platform.

How to cancel Colonbroom

  • If you purchased on the ColonBroom website: sign in to your account and use the "Self Service" subscription/cancellation area, or send an email request to hello@colonbroom.com. Submit cancellation at least 48 hours before the end of your current subscription period to prevent auto-renewal. Deleting an app (if you use one) does not cancel a subscription.
  • If you purchased via Apple App Store or Google Play: cancel through your Apple or Google account subscriptions page. Website cancellation will not stop App Store/Google Play subscriptions.
  • If you just placed an order and want to stop it: contact hello@colonbroom.com immediately. Orders are processed almost immediately; if the order has already been processed or shipped cancellation may not be possible.

What happens when you cancel

When a website subscription is cancelled before the 48-hour cut-off, the subscription will not auto-renew at the start of the next billing period; you will retain access for the remainder of the already-paid period. For subscriptions purchased through Apple or Google, cancellation through those accounts stops future renewals but does not remove access for any period already paid. Deleting an app does not guarantee cancellation. The company should stop charging after a valid cancellation; keep confirmation emails and account screenshots as proof.

Will I get a refund?

Refunds depend on product type and timing. For physical goods in Canada and the US, ColonBroom states a return window for unopened products (commonly 14 days from receipt in their help materials, while some FAQ text references a 30-day option - this inconsistency reduces clarity). If a product is faulty or not as described, a return for refund is possible within the stated period; a prepaid return label is provided for US and Canada and the label cost (US$15) is deducted from the refund. The company says it will issue refunds no later than 14 days after receiving the return, and the refunded amount may take 10 - 30 working days to reach your account. For digital content supplied immediately, the 14-day withdrawal right is waived; refunds for digital content are only available if the content is faulty or not as described and must be claimed within 14 days.

Colonbroom plans and pricing

Plan Price Period Features
One-time purchase, 1 bottle approx. C$90 - 100 Monthly 60 servings per bottle
Subscription, 1 bottle/month approx. C$85 - 95 Monthly Auto-delivered; 60 servings per bottle
Subscription, annual (12 bottles) C$244 total (reported by a Canadian user) Annual Auto-renew; bulk savings (approx. C$20/month)

Your consumer rights in Canada

Under Canadian consumer protection principles and the Competition Act, sellers must not use deceptive advertising or obscure key contract terms. Refund and return terms must be clear and not misleading. Automatic renewal and subscription charges must be disclosed and honoured according to the advertised terms; cancellation processes must work as described. If you encounter misleading pricing, hidden charges, or problems cancelling or obtaining a promised refund, you can raise a complaint with provincial consumer protection agencies, file a dispute with your payment card issuer for unauthorized or disputed charges, and consider filing formal complaints with relevant bodies (e.g., the Better Business Bureau and your provincial consumer protection office).

Customer experiences

Customer reports are mixed. Some users describe benefits such as reduced appetite, improved digestion, relief from IBS-related symptoms, and satisfactory ordering and delivery experiences. Many other reviews report aggressive upselling at checkout, confusion about subscription opt-ins, unexpected charges, and difficulties cancelling subscriptions; some customers say orders were shipped or charged after they requested cancellation. Several complaints to review sites and consumer forums mention poor customer service and unclear or inconsistent refund/return statements across the company’s materials.

Documentation checklist

  • Order number and date
  • Account email and full name used for purchase
  • Subscription ID or subscription confirmation (if available)
  • Receipts, payment method details, and any bank/credit-card charge references
  • Screenshots or copies of confirmation emails, subscription pages, and cancellation requests
  • Photos of unopened product and original packaging (for returns)
  • Shipping/tracking number (if shipped) and return label information

Common mistakes

Common errors include deleting the mobile app and assuming that cancels the subscription, waiting until less than 48 hours before the renewal window to cancel, attempting to cancel an App Store/Google Play subscription via the website (which won’t stop those platform-managed subscriptions), and failing to keep proof of cancellation or purchase. Another frequent issue is assuming advertised low introductory pricing applies to all charges; users have reported seeing higher pending charges or bundle upcharges at checkout.

Comparative recap

Method Refund Difficulty
Website (Self Service or hello@colonbroom.com) Possible for physical returns if within stated window; US$15 return label fee deducted Medium (must cancel ≥48 hours before renewal; mixed user reports)
Apple App Store / Google Play Refunds and cancellations handled by Apple/Google according to their policies; website cancellation does not apply Medium - High (must use platform account; platform refund rules vary)
After order processed/shipped (contact support) Uncertain - refunds may be refused if shipped; returns possible if unopened and within return window High (orders often process immediately; success varies)

After cancelling

After you cancel, keep confirmation messages and monitor your payment method for any unexpected charges. If you need to return product(s), follow the company’s return instructions and retain tracking information. For more details, consult ColonBroom’s online Help/Refund pages and Terms of Service; you can also contact support at hello@colonbroom.com. If you believe your rights have been breached, consider contacting your bank or card issuer to dispute a charge and reach out to provincial consumer protection authorities for guidance.

Address

Fiege Logistics c/o Gut Health - Kilo.Health, Sülzenbrücker Str. 7, 99192 Apfelstädt, Germany

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FAQ

To cancel your Colonbroom subscription purchased on the website, sign in to your account and navigate to the 'Self Service' subscription area. Ensure you submit your cancellation request at least 48 hours before the end of your current billing period to avoid auto-renewal. Keep a record of your cancellation confirmation for future reference.

To cancel your Colonbroom subscription purchased through the Apple App Store, go to your Apple account's subscriptions page and follow the cancellation instructions there. Remember that cancellation via the website will not affect your App Store subscription, so ensure you manage it through Apple.

If you cancel your Colonbroom subscription before the 48-hour cut-off, your subscription will not auto-renew, and you will retain access for the remainder of the already-paid period. Keep confirmation emails as proof of your cancellation.

Refund eligibility for Colonbroom depends on the product type and timing. For unopened physical goods, you can return them within the stated return window, typically 14 days, for a refund minus a US$15 return label fee. Ensure you keep proof of your return.

In Canada, you have the right to clear and non-deceptive advertising. When canceling your Colonbroom subscription, ensure you understand the terms related to refunds and returns as per the Competition Act. If you have questions, refer to your contract or the details provided on your bill.