Service de résiliation N°1 en United States
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Columbia House.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Cancellation Columbia House: Easy Method
What is Columbia House
Columbia House was a mail-order music and video club that offered introductory offers and ongoing membership purchases. It operated in the United States and historically in Canada; Columbia House's Canadian operations ceased after bankruptcy in December 2010, so there is no active Canada-specific Columbia House service today.
How to cancel Columbia House
- Online: sign in to your account page and follow the membership/cancellation options (see Terms of Membership).
- Phone: call Member Services at 1-716-250-5700 to request cancellation and ask for a confirmation number.
- Return introductory package: if you are within the introductory period and not completely satisfied, return the package within 20 days at their expense - returning the intro package also cancels the membership (see Contact).
- Registered mail (recommended): if you prefer paper, send a clearly worded cancellation letter and any returns by registered mail so you have proof of delivery; address and details are below.
What happens when you cancel
When a cancellation is processed, your membership renewals will stop and you should no longer receive automatic shipments. Access to any member-only offers or account features tied to an active membership will end in accordance with Columbia House policy. Columbia House may retain account records for billing, returns, or legal compliance; request confirmation of cancellation and any retained data when you contact Member Services. Note that because Canadian operations ceased in 2010, some Canada-based members may need to deal with legacy accounts through the U.S. service or rely on third-party channels.
Will I get a refund?
Refunds follow Columbia House policy: returns are generally accepted within 30 days of shipment if items are new, unused and resalable; shipping and handling fees are not refunded. If you return the introductory package within 20 days because you are not satisfied, your membership is cancelled and payments are credited or refunded according to their introductory guarantee. Because Columbia House’s Canadian branch closed in December 2010, Canadian consumers may not be able to obtain refunds directly from a Canadian Columbia House operation and should consider U.S. Member Services or provincial consumer protection channels for assistance.
Columbia House plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| One-time introductory offer (historical, pre-2011) | C$5.99 | One-time | Join fee (often waived during promotions); required purchase of two items annually |
| Pre-ordered DVDs (historical, pre-2011) | C$18.99 | Per DVD | Pre-ordered DVD price |
| New-release DVDs (historical, pre-2011) | C$19.99 | Per DVD | Typical new-release DVD price |
| Shipping & handling (historical, pre-2011) | C$1.99 per disc (1 - 2 discs) or C$5.99 flat (3+ discs) | Per order | Shipping & handling fees |
Your consumer rights in Canada
Because Columbia House’s Canadian operations ceased in December 2010, there is no current Columbia House-specific statutory 14-day cancellation right in Canada. Canadian consumers should rely on federal and provincial consumer protection laws for any applicable remedies (for example, laws covering unfair practices, refunds for defective goods, or charges taken without proper authorization). If you believe you have a claim related to legacy Columbia House activity, contact your provincial consumer protection office or consider seeking legal advice. For general information on Columbia House history, see Wikipedia.
Customer experiences
Consumer feedback is mixed. Many customers praised the low-cost introductory offers and the value some found by cancelling promptly after receiving cheap initial discs. However, numerous complaints exist about automatic monthly shipments, unexpected charges tied to binding contract terms, and difficulties with customer service and returns. For first-hand accounts and review collections, see consumer forums and review sites such as PissedConsumer, Reddit recollections, and SiteJabber.
Documentation checklist
- Account username/email, membership number (if available), and phone number used on the account.
- Dates and order numbers of the introductory package and any recent shipments you plan to return.
- Proof of shipment/return tracking numbers and any registered-mail receipt if you mailed a cancellation letter.
- Copies/screenshots of confirmation emails, billing statements showing unwanted charges, and notes of any phone call confirmation numbers.
Common mistakes
Customers often assume cancellation is automatic after returning introductory items; you should always obtain and keep written or electronic confirmation of cancellation. Another common error is delaying returns past the 20‑day introductory or 30‑day returns windows and then expecting a full refund; shipping and handling are typically non-refundable. Finally, some members only decline the “choice” shipment but forget to cancel the underlying membership obligation, which can lead to further charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible - introductory returns within 20 days trigger cancellation; regular returns within 30 days may be credited (S&H not refunded) | Low to Moderate (if site/account active) |
| Phone (Member Services 1-716-250-5700) | Possible - request confirmation; refunds handled per policy | Moderate (requires speaking with agent and getting confirmation) |
| Registered mail + returning intro package | Strong evidence for refund/cancellation if returned in the required window; intro package return within 20 days cancels membership | Moderate (requires proof of delivery and compliance with return windows) |
| Canada-specific in-person/legal channels | Varies - direct Columbia House remedy may be unavailable due to 2010 closure; provincial consumer protection may or may not provide recovery | High (may require external agencies or legal steps) |
After cancelling
Keep cancellation confirmation, return receipts, and any related correspondence for at least a year. If charges continue, dispute them with your bank or credit card company and provide your cancellation proof. For account and policy references see Columbia House’s Terms of Membership and Contact pages. For historical context or if you are in Canada and need background on the closure, see Columbia House - Wikipedia.
Address
If you choose to mail a cancellation letter or returns, use registered mail (raccomandata A/R) so you have proof of delivery. Send to:
Member Service Center, PO Box 916400, Rantoul, IL 61866‑6400, United States